Anonymous User
October 6, 2022
The worst stay experience in my life, there is no service corresponding to the price at all, excluding the park tickets, the room fee is also 711 nights.
First of all, the check-in is extremely slow, and the service attitude is poor. It can be seen that all the service staff have not been trained. This is not a hotel service, not an apartment hotel service, but a farmhouse! The stairs in the room were very dirty. After observing it, it was completely uncleaned for two consecutive days, and it could be seen that it had not been cleaned for a long time.
When I went to the park to play, the battery car could not be arranged in time. I made an appointment and said that I would come soon. As a result, no car came after 20 minutes. Finally, I rubbed the battery car of another hotel to go back to the hotel.
I need to contact the front desk at night, but I didn't expect that the phone line in the room could not be dialed directly, and no one was on duty when I went to the front desk at night. All problems can be solved by myself!
The breakfast is simple. It is said that this has been improved after being complained many times, which is the level of farmhouse entertainment.
In the end, what shocked me the most was how careless, formulaic, and routine the hotel's response was when I saw so many negative reviews in the comment section! There is no real solution to the problem at all, just blindly evading responsibility, really not worthy of the name of the hotel industry!
Original TextTranslation provided by Google