Hands down the hotel with the best service!! The staff are extremely friendly and give their best to enhance my holiday experience. There was a "housekeeper" who will get in touch with you upon receiving your booking, and you can ask ANY question that you have. It was my first time travelling to China and having such approachable staff really really helped calm my nerves. She also helped me by recommending activities, fantastic restaurants, day itineraries, and even helped with the purchase of attraction tickets. From my knowledge, they did not profit from the tickets. Having travelled to many countries, I must say that this is the first time I have experienced such a level of excellent service from an accommodation.
The rooms are also superb. Clean and spacious, with a beautiful view of the waters. Location is excellent as it is WALKING DISTANCE to the national park entrance. If you need any help at anywhere at any point of time, the staff is just 1 message away through WeChat, or you could go downstairs to the counter.
But please be advised to take a DiDi taxi directly from the railway station/airport wherever you are coming from in order to maximize accessibility with your luggages. Just like other reviews said, the hotel is not the most accessible by walking if you are carrying heavy luggages. And come on... the taxi should be affordable enough even for just a 5min ride!! This small inconvenience can be easily overcome!
Note for all. DiDi is not available in Furong and Fenghuang. Negotiate with private hires there; be wary of scams and always choose to ride with other groups of people there.
再次非常感谢晓晓小姐和其他员工热心的帮助我们,让我们能舒服的入住和旅游!可惜我忘了在房里拍几张照