We have had an amazing experience, seriously we couldn't be happier. The staff (especially Niko) have been super helpful since the very first moment we got here, giving us the necessary information so we could plan our activities in the best way. Niko speaks English well, but if there is any misunderstanding he can help out with the live translation software. He has been very friendly and made everything he could to make our experience even better. The room is great, clean and bright - exactly as shown in the pictures. The bathroom was also the best bathroom we've been to throughout China. The location couldn't be better, as it's on a quiet street in a beautiful neighbourhood with no cars and plenty of restaurants, and super close to the cable car to Tianmen Mountain. Thanks for everything!