Grand New Century Hotel Zhangzhou Reviews

Location nice . Near to shopping mall . Room is big and clean .. thanks front desk to help

Traveling on vacation, encountering surprises! It is really a treasure hotel, with convenient parking. The service of Xiao Han on duty is enthusiastic. He upgraded the room for free. The room design is classical and elegant, exceeding expectations, and it is also relatively comfortable and cost-effective. The hotel has a rich breakfast, a superb surrounding environment, and is very convenient to enter and exit.

It's quite good. The hotel is very new. We arrived at night. The on-duty Xiaoling provided warm service. We upgraded the room type and delayed check-out until 2 o'clock. Parking is free during the stay. It is next to Wanda Plaza and convenient for eating. There are welcome fruits when you check in (but the freshness is average). There is a minibar and a capsule coffee machine in the room. The tea bags are TWG, and the quality is OK. The toiletries are also very good and smell good. There are tpyeC sockets and USB sockets, which are very convenient. Contact the front desk to provide children's toothbrushes and drinking water, and the response is timely. There is a swimming pool and gym on the sixth floor. The water temperature of the swimming pool is 28 or 29 degrees, which is suitable and not too cold. There is also a small sauna room, which is recommended.

The room was very nice, clean and well decorated to a good quality. I have to specially mention the front desk manager Lai Xiuwen who served me. The service quality was very good. When he saw that there were children, he proactively upgraded the room type with an extra bed because the renovation upstairs might disturb the children's sleep, and provided toothbrushes and slippers for children. Overall, the front desk service was very impressive. It is worth mentioning that the hotel's breakfast has a rich variety of dishes and good quality. Next time I pass by Zhangzhou, I will definitely come here again. Minibar: Free soda drinks, etc.

I am very satisfied with my staycation at Sanbao New Century Grand Hotel. I felt the hotel's care before I even arrived, and I called in advance to ask if there was anything special I needed to pay attention to, such as the room orientation. The hotel is in a good location with convenient transportation. The hotel environment is also superb. I took a lot of beautiful pictures. After arranging the room for us, Manager Lai received us in the lobby and introduced the hotel. The front desk staff checked us in quickly. When checking out, they said goodbye and cared about the accommodation experience. They were very thoughtful and considerate. They also gave us a small gift. I am looking forward to coming again next time.

The quality of Kaiyuan is as good as ever. Of course, newly opened hotels are bound to have problems with service. The evaluation is mainly about the awareness of proactive service: we changed rooms three times in three days, and I won’t go into the reasons. Every time, there is a handsome guy at the front desk who I forgot to ask his name and patiently takes me up and down to show you houses. It is really touching.

Advantages: 1. The hotel is new, the facilities are new, the quality is high, and there is no odor when staying; 2. The price and accommodation conditions are very cost-effective; 3. If you bring your children with you, you will get a small doll as a gift when you check in; 4. There is a refrigerator for you to bring your own drinks, coffee, tea, and 4 bottles of mineral water are provided free of charge. Shampoo, conditioner, and shower gel are all brand new packaging. Disadvantages: 1. I checked in at 2:50 pm, but the front desk only gave me one room. They explained that the other room could not be cleaned and it would take another hour. Because I booked 2 rooms in full on Ctrip one week in advance, the hotel should have cleaned and reserved the paid rooms in advance, instead of explaining that the cleaning was not done after the guests arrived and making them wait for the rooms. 2. Check-in took too long. It took almost 20 minutes to check in for two rooms. During the check-in process, I was still waiting at the counter when a guest came in and threw a room card in. The front desk checked him out and asked him to get a parking card, etc. They totally ignored the order of service. It was very unprofessional. 3. There was no welcome fruit when I entered the room. I told the staff on the same floor and they said they would arrange it right away. But when I came back a few hours later, there was still no fruit. Finally, I called the front desk and they arranged for the fruit to be delivered. Shouldn't the guest be notified of the fruit delivery as soon as check-in is confirmed? Why do they have to contact us twice? 4. The bathroom trash can has no bag or lid. In a confined space, the odor in the trash can will come out after a long time, which really loses points~ 5. The hotel is newly renovated, and the windows are on the side, so you can only open a small gap. There is a noticeable decoration smell when you sleep at night, and the sour smell of formaldehyde and glue is quite strong 6. The room temperature was 24.5 degrees Celsius that day. Because the room was not ventilated, it was stuffy. As a result, the air conditioner only blew out normal temperature air, and I sweated a lot. However, the heating was normal. 7. Booking a room with buffet breakfast on Ctrip costs an additional 69 yuan per person. As I was not sure about the itinerary at that time, I did not choose breakfast. Later, I went to the store to ask the front desk, and they said I had to pay 128 yuan per person. I said that the Ctrip booking was 69 yuan per person. The front desk changed the words and said that the on-site booking at the front desk would be more than 80 yuan. I asked if they could give me the Ctrip price. The front desk said that the on-site booking would be more than 80 yuan, or you could go out and experience the breakfast in Zhangzhou by yourself. The tone of voice at that time was a bit choking, which made people feel very uncomfortable. PS: I saw many reviews from Ctrip users, some said they received breakfast coupons, and those with children also upgraded their rooms. Unfortunately, I didn’t catch any of them~ In general, the hardware conditions are good, the software services still need to keep up, and the odor from the decoration still needs to be removed~

The room was not cleaned until after 4pm. The front desk staff warmly welcomed us and explained everything. Martin in particular ran up and down to find a clean room for us. I give him a thumbs up. The reception service is very good, but the delivery of items from the guest rooms at night is very slow, taking half an hour for one item to be delivered. This is really not good.

I was very satisfied with the hotel service experience. Manager Lai was very enthusiastic and considerate. Although we did have to wait for a long time for the room when we checked in that day, and there was no room available at 5 pm, Manager Lai comforted us in time and understood her difficulties. There was a room available for check-in later, and I found that I forgot to bring my ID, and he patiently guided me to apply for the check-in certificate. Employee service online recommendation.

The hotel's decoration is elegant and classy. I would like to especially thank the front desk manager, Mr. Lai, for taking very considerate, enthusiastic and efficient care of me and my baby during our stay. He basically responded to all my requests. Makes me feel at home. Overall, I was very satisfied with the stay and Sanbao will be my must-stay in Zhangzhou in the future. I also strongly recommend friends to come and experience it. Thanks again, Manager Lai. I wish you success in your career, all the best, and new breakthroughs and achievements every day!

This is a very distinctive hotel, the room is spacious and exquisitely decorated, the service is very attentive, the room type is very comfortable, the bed is soft and comfortable, very cozy, the sound insulation effect is good, the people at the front desk are very enthusiastic, especially Liu Yuling, the bathtub is also very clean, the toiletries are all Oulong, very classy, ​​great, I will visit Zhangzhou again! Come again next time!

本次入住漳州三寶開元名都酒店的體驗遠超預期，尤其要特別感謝工作人員小雁。從辦理入住開始，她的笑容就非常温暖，耐心解答所有問題。得知我們是第一次來漳州，還主動提供了詳細的遊玩和美食攻略，像一位貼心的朋友。因為她的服務，讓我們對這座城市和酒店都留下了極佳的印象，下次來漳州必定首選這裏！

三寶開元名都酒店位置好，江景很美。旁邊就有萬達廣場，還有非常適合散步的西院湖生態園，附近有兩家味道不錯的餐廳。酒店的服務也很好，前台小姐姐友善周到，辦理入住時讓人感到賓至如歸。值班經理劉經理敬業又專業，提前聯繫我們瞭解入住需求，主動介紹古城遊玩攻略，安排相鄰的房間方便家庭出行。選對酒店大大提升旅遊體驗，下次來漳州還選三寶開元名都酒店。

這次入住體驗真的太棒了！特別要感謝前台的工作人員小妍，她的專業和熱情讓我們印象深刻，解決問題能力強，主動性也強，主動協調我們的要求，全程耐心溝通、笑容温暖。不一會問題就完美解決，她還特意跟進確認我們是否滿意。這種高效貼心的問題處理能力，真的體現了酒店的高水準服務！一定會推薦給朋友，下次來還會選擇這裏！