Nice designed hotel.
Small but cozy room with a refrigirator.
Close to Luz station.
We stayed 5 nights.
On the second night the a/c failed so we had to change the room.
Than until the rest of our stay we had no hot water and i had to take a shower in a different room.
The staff was very attentive and did their best but when I asked to talk to PR fir a compensatipn i was ignored.
It is not a nice area after dark.
Many homeless people and a lot of garbage in the streets next to the hotel.
Good staff.
My room had a problem about a safety box.
But one guy at the front desk was dealing with it in English. A maintenance staff came to my room and fixed the box soon, its battery trouble.
This isn't the first time we've stayed at the Colombia hotel; we chose it again because we've been there before. The only thing that left much to be desired this time was the breakfast. Even on Sunday, our last day, the breakfast was reasonable, but on the first and second days, I think it was due to fewer guests, which doesn't justify it because the quality of service, regardless of the number of guests, should always be the same. Even my son-in-law asked for milk, and the attendant said they didn't have any. This is unacceptable for a hotel chain that offers a service during your stay and doesn't deliver 100%. I hope they return to having the same quality of service regardless of the number of guests.
This hotel is in a good location at one end of Ave Paulista. Walking distance to Subway station and high-end mall.
The small rooms might be a problem for very tall or wide people.
Super friendly front desk people.
Good breakfast
The hotel is quite old and in dire need of renovation, especially in the rooms and bathrooms. There was a strong odor from the carpet. The bathroom had an old bathtub that you had to step into to use as a shower. On the bright side, the breakfast was good and offered everything one might need.
Very cool staff, all requests are taken into account, it was nice to communicate. The hotel and the room are clean, which is very important for families with children. The area is dangerous, but if you do not go out in the evening, you can stay here. Good breakfasts, a large selection, but every day the same thing, that is, do not expect that there will be variety. The choice for breakfast is very large. Overall, we liked everything and would be happy to come back again.
I stopped by with my brother on the way around the world.
There is a transfer between the hotel and the airport, but it was a little disappointing that it only speaks Portuguese ...
if you would like to stay one night will be acceptable but in winter time be careful heating is not working. Hotel needs realy refurnishing. Breakfast and reception were very good. Rest you would survive.
Very Good
195 reviews
8.8/10
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