Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful.
Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about.
Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
I loved this hotel. They accommodated my reservation requests.
The rooms are spacious, new, and very clean. The bathroom is spacious and has everything you need for your stay. The hotel staff was very attentive at all times.
I will definitely stay at this chain and this hotel again. One drawback would be helpful if there was a designated parking space and a place to unload my luggage upon arrival.
The hotel is in a very good location, right in the city center, and it is very convenient to go to museums and art galleries. The hotel has its own parking lot, where you can pay for parking, and the price is quite reasonable. The room is very comfortable and the service is very warm. It is worth recommending.
Hotel near Old Town,Bilbao100% of visitors choose this area
GGuest User2025.05.02
Another hotel was cancelled on the day, so I made a reservation at the last minute, prioritizing location and price. The old town, metro and bus stops are all within 5 minutes, and the window overlooked the square, which was beautiful.
To be honest, the interior was cheap and not to my liking. It was clean and the hot water pressure in the shower was fine, but the shelf in the refrigerator was broken, and no one helped me when the phone connection in the room was poor. There was only one reception staff member at a time, and they were very businesslike and did not help more than necessary. The hotel, including the room, had a smell like air freshener, so if you are sensitive to smells, be careful.
The breakfast buffet was delicious with a wide variety of dishes, and they also provided room service until midnight, which was appreciated if you were tired.
Bathrobes and slippers were not included.
In summary, the location is good, so it's worth the price.
A very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
Despite the location on a multi-lane road, the noise stayed outside. The fair opposite was also inaudible. The room was OK, but a bit cramped as a family room. The staff were friendly, quick and very attentive. The pool was a bit small, but there. The breakfast buffet was very good and plentiful. The evening meal was also good and the portions OK. The only downside was the €15.00 parking fee per day. For a 4* hotel, I actually expect the private parking spaces to be included in the price.
Room is clean and tidy, and people are very nice to you, breakfast is good, too, etc. I will stay at this hotel next time. Thank you for your services.
Excellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
Well locate outside of city centre for night travel to cross the North of Spain. The place is clean and very well designed. It’s a pity that staff, although pleasant, are not adequately trained. They got into a massive fight with us about double beds. Although available, they refused to give us one.
The hotel is located approximately 17 minutes walk from the river area and the Guggenheim.
In the portal next door there is a GOiko and a burgerking, there are also bars, bakeries and cafes
The staff is very friendly, they have a locker where you can leave your luggage if you need to.
In my case I reserved parking, since parking in the surroundings is complicated and it is a green/blue/red zone, they allowed us to leave the car longer than we had booked at no additional cost... so great!
Good value for money
The room on the fifth floor, attic style, the window could not be opened completely for security reasons, comfortable bed, only one pillow per person (that is the only drawback I can say)
They provide a reusable bottle to be able to refill with cold/hot filtered water that they have on each of the floors, providing free water to all guests
Spacious bathroom with shower
Excellent cleaning
Very Good
117 reviews
8.7/10
Price from
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GGuest UserIf you are looking for a place to sleep and an excellent location for a cheaper price than the surrounding hotels, this is a great option! However, I had not stayed in a pension before and I didn’t realize that we would be sharing a bathroom with 5-6 other people.
The workers were polite, professional and accommodating! They provided coffee, tea and water.
RRexShangThe hotel is in a very good location, right in the city center, and it is very convenient to go to museums and art galleries. The hotel has its own parking lot, where you can pay for parking, and the price is quite reasonable. The room is very comfortable and the service is very warm. It is worth recommending.
AAlbertExcellent. The complex is part of the luxury Arima Hotel, and although the entrance is through another entrance at the back, you can use its services, such as the restaurant, which is very good. The rooms were very new, well-equipped, and very comfortable. Free street parking is available.
GGuest UserA very new & clean hotel.
Need to take a bus ride to old town via bus or cab.
Journey is abt 15-20mins.
Breakfast at the hotel was decent.
Bed was comfy but not the sofa bed, which can feel the metal frame when my kid sleep on it.
Relatively value for $ if don’t mind the bus journey. No amenities around the hotel.
Good for people who drives as there is free parking available.
AAlexandraI thought the sauna was included in our stay that’s why I booked the hotel.
When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section .
Spa and sauna are not the same and if it’s a cost to it , that should be mentioned.
Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa.
It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it!
Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.
GGuest UserIt is clean and friendly. The room condition is good for the price. (Hotels with the same price near Abando Station have smaller rooms for the same price) You can walk to major tourist attractions and public transportation is good, so it was convenient for sightseeing.
SSHAWON SHOHELExceptional Stay at Holiday Inn Bilbao!
Our stay at Holiday Inn Bilbao from March 18-19 was nothing short of amazing! From the moment we arrived, the hospitality and service exceeded our expectations.
The hotel provided seamless airport pick-up and drop-off, making our travel stress-free. The room was spacious, clean, and well-equipped, ensuring a comfortable stay. We were particularly impressed with the peaceful and welcoming environment, perfect for relaxation.
The complimentary breakfast was outstanding, offering a great variety of fresh and delicious options to start the day right. What truly made our stay special was the exceptional customer service team—every staff member was friendly, attentive, and always ready to assist with a smile.
Overall, Holiday Inn Bilbao provided us with an excellent experience, and we would highly recommend it to anyone visiting the city. Looking forward to staying here again!
⭐️⭐️⭐️⭐️⭐️
AAya✴︎Pros:
- cozy and natural woody taste room which is definitely my type
- water is free of charge if you ask the front
- sunshade was smart enough to be controlled by buttons
✴︎Cons:
- no place to get foods besides the restaurant located inside the hotel
- ordering by an item is not available for at least the lunch time we went, had to order 2 items for each person including dessert
- location is a bit far from the busy area of San Sebastian however taking taxi only took 12-13euros even at night, and taking a bus is easy on the way since going to the bus stop is really within a minute.
Overall, I highly recommend this hotel if you are easygoing to get around taking a taxi and a bus and rather sleep in a quiet area.
ちちゃんみらI stayed here for one night on my way to San Seba. It was incredibly convenient, directly connected to the International Station, where the bus to San Seba departs. It was also just a few minutes from San Mame Stadium. The museum and the city center are within walking distance, about a 20-30 minute walk. The facilities are very clean and wheelchair accessible, with amenities and a welcome drink included, which was very helpful. It might be quite expensive during soccer season, but otherwise it's great value for money.
GGuest UserWhat a great hotel! Across the board we were blown away by how perfect this hotel made our stay.
The staff - ALWAYS helpful and fun and professional.
The room - Beautiful, large double bed for us was more than adequate and a large room.
Bathroom - Great size and LARGE tub and shower with TONS of water pressure.
Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town.
Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat.
We will be back for sure. You won't be disappointed by staying here.
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