I love staying here. Highly recommended for everyone seeking the hotel in Matsumoto. The hotel provides more things than I expected eg, welcome drink (including beer & highballs) public bath & tab, massage chair.
This was our second time staying here. The hotel is conveniently situated close to JR Line, restaurant and shops.
Check-in was quick, and the staff were polite and helpful. I really appreciate how consistent the service has been on both visits.
Overall, this hotel remains my go-to in the area because of its convenience, cleanliness, and reliable quality. I’ll definitely stay here again on my next trip in Nagano.
The hotel's location is excellent. It's only a few hundred meters from Karuizawa Station. It's also very convenient to walk to Kumoba Pond, with towering cedar trees lining the path. You'll see various large, independent villas along the way – definitely an affluent neighborhood.
Booked a room here for 1 day just to explore matsumoto. this hotel was a pretty good distance to walk to the tourist attraction such as the matsumoto castle and nawate shopping street. loved that they offered free icecream or ramen between 8:00-10:00 pm. If you ever check out and you still have time before your bus leaves, you can also ask front desk to keep your luggage so you can be luggage free exploring. they were super kind and understanding with all the requests we had.
The hotel is conveniently located just over a 10-minute walk from the train station, and Shogakuji Temple is within walking distance. Downstairs, just a few steps away, is a bustling food street with Japanese restaurants, ramen shops, izakayas, cafes, convenience stores, and drugstores. The hotel's rooftop restaurant offers a breathtaking 270-degree view of the Northern Alps, with fresh, abundant ingredients, including many local Shinshu specialties. The front desk service is prompt and the staff are always warm and attentive. For such a prime location and excellent amenities, the price is surprisingly affordable, offering incredible value for money. As always, I love Nikko hotels!
I really love this hotel! Stayed in Deluxe Twin Room, the hotel is gorgeous! The room I stayed was clean, new and big. If the bed could be more plushy, it would be even better! There are shuttle service provided, walk to shopping plaza was not too far and easy too. Enjoyed the hotspring facilities too.
Awesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
Toyoko Inn is always my go to when travelling outside of Tokyo. Location is always fantastic, rooms are clean, beds comfortable and you get everything you need (including breakfast).
They provide access to Onsen from 15:00-next day 10:00. And they also provide ice cream and yogurt.
They provide free soba after at night time. The bed is comfortable and the room is clean… but I think they need to improve their drain system, there is a smell in the toilet all the time.
And not sure about is it the miscommunication between Trip. Com and Dormy Inn or not, on the website it writes up to 3 guests and max 2 adults, kids are stay for free. But when we checked in, the staff tried to charge us extra fee for extra guest(we have w adults and 1 kid), which we’ve not informed by Trip.Com previously.
We stayed on 24 to 26 Dec 25. Good hotel but far from everything else. Need to be flexible since weather was unpredictable.
We had no snow -just rain for two days, but when we checked out, we had heavy snow which disrupted our travel to Toyama with many trains cancellation and delays (a car stuck on the railroad track).
The hotel shuttle bus picks up at Minami-Otari station.
There are four coin-operated washing machines and four dryers which were always taken on 3rd Floor.
I would advise staying longer than two days and prepare for travel time as it took nearly 20 minutes for a bus ride to Iwatake each way.
Very Good
81 reviews
8.6/10
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9.1/10
Great
JJin Ki DadStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
CChloe Lim SanThe heart warming and hospitality of this family is one of my best experiences in Japan.
It was my first time traveling to Hakuba and it was snowing heavily. Masanori san was busy with dinner but he had his daughter to pick me up instead (she have left for university so I reckon on normal days, he will have to go out of his way to pick passengers if they needed.) One key thing to note was to specify where you are properly because i took a bus and they didn’t stop me at the interchange but instead they dropped me off at the Hakuba stop (outside North Face shop) so it was quite confusing and they couldn’t find me at first.
The room is very spacious and the morning snowing view was really nice. The free Hakuba shuttle bus is just one minute away and it comes every hour, you can have breakfast at 7/7.30am and take the shuttle bus at 8/9am (might not come on time but just be earlier as there are many others taking the same bus). In house Onsen was decent with hot enough water but will be perfect if only it was outdoors (more for the ventilation and view).
The dinner made by Masamori san was one of the main reasons why I booked this hotel - French cuisine. It is delicately made and ingredients are carefully sourced, you can literally taste the freshness of their ingredients. Book at least one day in advanced!
At 84, their granny got to be the cutest and sweetest, we sang that one or two Japanese song she knew and she was so happy she served us tea, we kind of almost feel bad that she is serving us but after speaking to her daughter knowing that it is working there that keeps her body strong and makes her happy (so during Covid, she was feeling weak).
And also they link up with Lion Gear for all rental of everything you need. You just have to let Masamori san know and he will arrange for them to pick you up at your preferred time. After choosing your gears, he said they will send me to the slopes (went Goryu/Hakuba 47), but they didn’t and instead they sent me to Happo and I had to bring my gears and walked 20-30mins to the bus stops and paid for the V2 buses (the larger buses are not free - so you got to pay 800Yen per person). After I told Masamori san the story, he was really apologetic and immediately called them up. The next day, he got them to compensate me for the trouble and it really did helped ease the not so great experience and time wasting - the Lion gear boss was generous in compensating and explained that it was their new staff and they didn’t follow the previous arrangements.
Supermarket is about 15-20mins walk away, can be pretty cold but the walk is really nice, proper walking path with snow built up like walls.
All in all, I will still rate this place 9/10 for the hospitality and sincerity of this family, the food and the spaciousness of the room! Highly recommend you to go for the French dinner!
BBSohAwesome hotel under the hotel group chain. Location is excellent however not that near to local dinning places (average about 15mins drive). Hospitality and services were beyond expectation. Booked room was as described and as shown in hotel's website. In reality, the room was very spacious and comfortable.
My family and I had a little car trouble on day of check out, and the hotel staff were kind, patient and extremely helpful in resolving the issue. Kudos to the staff going beyond their job scopes I believe.
NNingmengqingThe hotel is conveniently located just over a 10-minute walk from the train station, and Shogakuji Temple is within walking distance. Downstairs, just a few steps away, is a bustling food street with Japanese restaurants, ramen shops, izakayas, cafes, convenience stores, and drugstores. The hotel's rooftop restaurant offers a breathtaking 270-degree view of the Northern Alps, with fresh, abundant ingredients, including many local Shinshu specialties. The front desk service is prompt and the staff are always warm and attentive. For such a prime location and excellent amenities, the price is surprisingly affordable, offering incredible value for money. As always, I love Nikko hotels!
MM37934****The room was quite spacious and well-equipped, and it was kept very clean. It's about a ten-minute walk from Matsumoto Station. The area around the hotel is very quiet, though dining and shopping options aren't very convenient.
NNuonuokafeiThe classic Karuizawa Resort Hotel, which has been passed down for more than 100 years, has been restored to its original state. It will welcome guests with a brand new look in 2024. There is a pick-up at the hotel's pick-up area at the south exit of Karuizawa Station. The car is parked a little inside and you have to look for it. There is a bus at 2:30 in the afternoon. If there is no bus, take a taxi directly to the hotel, which costs about RMB 60. The hotel's etiquette reception is impeccable. Every staff member is warm and friendly. The room is just the best time to live. It is brand new but no longer decorated. I booked a better room with a terrace than the basic room. I was given a corner room with large double-sided glass. The room is so beautiful. The terrace is quite small and I have never been out. The basic room of the hotel is also very large. There is no problem. Every room is comfortable to live in. It is recommended to include meals. Dinner is 16,500 yen plus 1,000 yen to upgrade the meat. The meat is tender and delicious. It is worth it! Every dish was delicious, the right temperature, the best quality. Breakfast was 5700 yen, not bad, but the quality was not as good as the breakfast in Nikko Jingu. The boiled egg was hard to open without an egg opener, the bacon was not crispy, and the toast was not toasted. I was a little disappointed, but the service was still perfect. The curtains in the room were very blackout, which was highly praised. There were many buses going to and from the station to go shopping at the outlets. It was easy to buy. There were all the big sports brands and the styles were new. In summary, I would stay here again if I went to Karuizawa.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
TTienThe overall experience is very good. Although the interior looks a bit old, it is very clean, the scenery is beautiful and comfortable, the space is bright and spacious, taking the cable car to take a hot spring bath is a good experience, and the bathroom facilities and supplies are sufficient. In the morning, you can grind a cup of coffee by yourself, which is great. Although the location is relatively remote, there are scheduled shuttle buses with many flights, which is actually quite convenient. I recommend it and would like to stay there again and experience the catering services if I have the chance.
GGuest UserSkiing in Karuizawa in December, good location, 10 minutes drive to the ski resort. The room size is moderate, but the biggest problem is that the weather is cold, the air conditioning and heating in the room are invalid, and the temperature in the room is as cold as outside.
There is no door password and room password on the morning of the check-in day, and you will reply only if you take the initiative to ask.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
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