Location: Right on Lake Biwa, almost all rooms offer lake views, providing a first-class scenic experience. It's lovely to walk around the vicinity, and there's a unique cafe and small shops nearby.
Service: The shuttle bus to the station runs every 30 minutes, which is very convenient. The front desk service was a bit average, lacking smiles.
Facilities: The Prince Hotel chain is generally reliable. The triple room was very comfortable. The buffet restaurant on the top floor has fantastic views. While the snow crab at the buffet was of average quality, the other dishes were good, making it convenient not to have to go out.
This was our family of six's second stay at the Biwako Hotel. Everything was just as wonderful as our previous visit two years ago. The lobby staff were incredibly warm, polite, and proactive in their service. The breakfast quality consistently exceeds expectations. From the hotel's facilities and scenic views to the convenient shuttle service to Otsu JR Station, and even the beautiful lake view while waiting for the shuttle, it's clear why this hotel is considered the best in Shiga Prefecture. Most importantly, the hotel is very close to one of only three PGA TOUR shops in all of Japan, where you can find a wide selection of high-quality golf equipment.
The front desk is located on the second floor of the Lawson convenience store in the west exit rotary, right next to Kusatsu Station. The three staff members at the small front desk were efficient and helpful. The contracted parking lot is in the building immediately to the left as you enter the rotary, and the signs were easy to find. The overnight parking fee of 500 yen was a welcome bonus. The amenities were also of high quality. The water, tea, and snacks in the refrigerator were all free, which was a nice touch.
Nestled in a welcoming setting designed for comfort and relaxation, our hotel is a place where thoughtful service and genuine hospitality come together to create an exceptional stay. From the moment guests arrive, they are greeted with warm smiles and attentive care, setting the tone for an experience that feels both effortless and personal.
Our team is dedicated to making every guest feel valued. Whether it’s a smooth check-in, help with luggage, or thoughtful recommendations for local attractions, our staff is always ready to assist with professionalism and kindness. We believe that great service is found in the details—remembering preferences, anticipating needs, and responding promptly to every request.
The hotel offers well-appointed rooms designed to be a peaceful retreat. Clean, comfortable, and tastefully furnished, each room provides a relaxing atmosphere where guests can unwind after a long day. Soft bedding, modern amenities, and careful attention to cleanliness ensure a restful and enjoyable stay.
Dining at the hotel is another highlight. Guests can enjoy delicious meals prepared with care, served by friendly staff who are happy to accommodate special requests. Whether it’s a leisurely breakfast, a quick lunch, or a relaxing dinner, the dining experience reflects the same commitment to quality and service found throughout the hotel.
Beyond comfort and convenience, what truly sets our hotel apart is the sincere desire to make every stay memorable. Business travelers, families, and vacationers alike can expect a calm environment, reliable service, and a team that truly cares. Our goal is simple: to provide not just a place to stay, but a place where guests feel at home and look forward to returning.
Hotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account.
It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out.
End up we didn’t request it anymore as we didn’t like been “force” to do so.
Hygiene: Very clean
Environment: Very good, quiet
Service: Yes
Very good hygiene: very clean
Environment: Very good, quiet
Service: Yes
Very good hygiene: very clean
Environment: Very good, quiet
Service: Yes
Very good hygiene: very clean
Environment: Very good, quiet
Service: Yes
very good
Extremely satisfied with this hotel, definitely a vacation experience you won't regret!
First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍
Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha.
The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak.
Then there's the food:
The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth.
Breakfast was also very rich and varied!
The room size was also perfectly fine.
The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!
The room is spacious, clean and tidy. The breakfast is exquisite. The best is the ninth floor Omi beef teppanyaki. The meat is tender and the appetizer is paired with salmon dishes. The dessert strawberries are amazing.
Really comfortable hotel with very good breakfast and free bicycle rent. Thete is a hair dryer and a cattle in the room. It is close to the station. Wonderful onsen is 10 min bicycle ride from it.
The girls on the reception are very helpful. When I forgot my bag in onsen hall, they called there and saved the situation.
Great
188 reviews
9.2/10
Price from
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per night
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9.3/10
Great
3300050****It was a fantastic and very enjoyable trip. The hotel proactively contacted me beforehand to confirm the room type, arrival method, and time. Everything was prepared. Upon arrival, the room exceeded my expectations, and I was extremely satisfied with the hotel's service. Everything was exactly as I had hoped.
GGuest UserNestled in a welcoming setting designed for comfort and relaxation, our hotel is a place where thoughtful service and genuine hospitality come together to create an exceptional stay. From the moment guests arrive, they are greeted with warm smiles and attentive care, setting the tone for an experience that feels both effortless and personal.
Our team is dedicated to making every guest feel valued. Whether it’s a smooth check-in, help with luggage, or thoughtful recommendations for local attractions, our staff is always ready to assist with professionalism and kindness. We believe that great service is found in the details—remembering preferences, anticipating needs, and responding promptly to every request.
The hotel offers well-appointed rooms designed to be a peaceful retreat. Clean, comfortable, and tastefully furnished, each room provides a relaxing atmosphere where guests can unwind after a long day. Soft bedding, modern amenities, and careful attention to cleanliness ensure a restful and enjoyable stay.
Dining at the hotel is another highlight. Guests can enjoy delicious meals prepared with care, served by friendly staff who are happy to accommodate special requests. Whether it’s a leisurely breakfast, a quick lunch, or a relaxing dinner, the dining experience reflects the same commitment to quality and service found throughout the hotel.
Beyond comfort and convenience, what truly sets our hotel apart is the sincere desire to make every stay memorable. Business travelers, families, and vacationers alike can expect a calm environment, reliable service, and a team that truly cares. Our goal is simple: to provide not just a place to stay, but a place where guests feel at home and look forward to returning.
CchristywugagaExtremely satisfied with this hotel, definitely a vacation experience you won't regret!
First off, the check-in service was impressive, with staff literally kneeling to assist us, and they provided a very thorough introduction to all the hotel's facilities and services. The lady who helped us was beautiful, gentle, and spoke excellent English 👍
Next, the hot springs: We booked a Japanese-style room with a private onsen, and the view was absolutely stunning. The private hot spring was incredibly comfortable; all three of us could soak together with no problem, haha.
The hotel's public baths were also super clean, and there was almost no one else there when we went, which made for a very relaxing soak.
Then there's the food:
The dinner was Kaiseki cuisine plus Omi beef shabu-shabu, which was surprisingly delicious! I thought I might not be used to Kaiseki, but that wasn't the case at all! The Omi beef was also of superb quality, incredibly fresh and flavorful after a quick dip in the clear broth.
Breakfast was also very rich and varied!
The room size was also perfectly fine.
The only slight drawback is that check-out time is too early... 10 AM... If it could be a bit later, it would be absolutely perfect!
AAng Swee BengRoom is very spacious, comes with 2 sets of facial acre products both for man and woman
There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation
Food are delicious and nicely decorated
Every day it comes with some free local snacks like financiers and biscuits
One incident that didn't quite went well is early morning after breakfast
As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it.
Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction
Overall, a nice stay amid a slight mark on the service rendered
RRoger MichaelOk. First of all leave your expectations at home expecting hotel level service. Once you've done that if you want a cheap but clean place to stay this is it. This is a seinenkan - a facility for youth and youth-related organizations to conduct independent study and recreational activities, many of which have basic accommodation facilities but higher grade facilities than youth hostels. They are located all over Japan. I stayed in a tatami mat room on a floor with shared toilet facilities. The ground floor has a large communal bath - obviously separate for male and females. They have lights out at 11 p.m. and guests must return by the same time. There is a very modern cafe onsite serving cheap breakfasts (see photos) but the cafe closes by 6 p.m. There is a convenience store 10 minutes walk away so I suggest you buy snacks and beverages en route from JR Ishiyama station. For dinner, there is a family restaurant - good value and okay food - about 6 minutes walk away.
The seinenkan is located on a small island by a historic bridge. The views of the river inlet flowing into the main Lake Biwa is relaxing, lots of bird wildlife, and lots of rowers (the seinenkan is a water sports facility too). and the sunrise and sunset views are lovely.
The staff are very kind. It cost me ¥5,500 for one night and I will stay there again if I have the opportunity.
AAnonymous UserGosh, where do I even begin? This stay was frankly perfect.
The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station.
I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience.
CcreditmanLocation: Right on Lake Biwa, almost all rooms offer lake views, providing a first-class scenic experience. It's lovely to walk around the vicinity, and there's a unique cafe and small shops nearby.
Service: The shuttle bus to the station runs every 30 minutes, which is very convenient. The front desk service was a bit average, lacking smiles.
Facilities: The Prince Hotel chain is generally reliable. The triple room was very comfortable. The buffet restaurant on the top floor has fantastic views. While the snow crab at the buffet was of average quality, the other dishes were good, making it convenient not to have to go out.
GGuest UserEvery time I go to Hikone, I will definitely choose this hotel. Facing Hikone Castle and Hikone Moat, the environment is elegant. The old street nearby is filled with a strong Edo atmosphere, I like it very much!
AAnonymous UserHotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account.
It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out.
End up we didn’t request it anymore as we didn’t like been “force” to do so.
GGuest UserThe hotel staff was very helpful and cooperative with me to work past our language barrier. They made check in very smooth and the service at the hotel was great.
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