I had a very pleasant stay at this hotel. The service was consistently excellent, with friendly and attentive staff who were always ready to help. The location is a major highlight—convenient, easy to access, and close to many attractions, shops, and restaurants. Overall, it offers great comfort and value, and I would happily stay here again.
There are many restaurants in Utsunomiya city, so it was fun at night and we went bar-hopping a lot. We were able to return to the hotel quickly and there was a convenience store nearby, so it was convenient. We stayed on the 12th floor, which felt luxurious. The card key and the nightgown on the hanger were nice, but the air conditioning was old and the vents were dirty, which made my throat hurt. The shower had weak water pressure, but the bathroom was spacious and that was fine. Are there many hotels these days that don't provide lotion-type amenities? Breakfast was expensive, so I went to a nearby bakery to buy some.
I stayed for two nights, mainly for the baths and breakfast. My goal was to relax and unwind.
The bath was smaller than I expected, and the water was lukewarm, which was a bit disappointing. Maybe it was because I had high expectations.
As for breakfast, it was a 1. The white rice in particular didn't seem to be cooked properly, so it wasn't tasty. That might have been a fatal flaw. Next to it were about 20 different bottles of soy sauce, which shows attention to detail, but it felt like they missed a key factor.
The room had a Daikin air conditioner, so it felt just like home. It was well-cleaned, and while they tend to do light cleaning for guests staying multiple nights, I was grateful for the thorough cleaning.
The area is a bit far to walk to, but there are plenty of restaurants nearby. On the first day, I walked to Sano Ramen, and on the second day, I walked over 10 minutes across the street to Tairiku Shokudo for yakiniku.
Overall, it was a relaxing two-day trip that I enjoyed.
Every time I visit Utsunomiya, I stay here. It's right next to Utsunomiya Station, which makes getting around incredibly convenient. There are shops and restaurants nearby, and despite being close to the station, the environment is very quiet. Plus, there's a bus stop right outside the hotel for buses to Tokyo Narita Airport.
This hotel is truly wonderful, definitely worth staying at least once. The snow views are absolutely beautiful. I'll definitely come back again, and the breakfast was delicious. It'll be my top choice for my next trip to Japan!
🌿 A Perfect Escape into Nature! 🌿
This hotel truly exceeded my expectations. The view is simply breathtaking — one of the best I’ve ever experienced! From the moment I arrived, I felt my mind and body completely relax. The serene natural surroundings, peaceful ambiance, and fresh air made it the perfect getaway from daily life.
The food was delicious with great variety, and every meal felt special. The staff were incredibly kind, attentive, and always ready to help — making the stay even more enjoyable.
If you’re looking for a place to unwind, reconnect with nature, and recharge your energy, this hotel is the ideal choice. Highly recommended for anyone who values comfort, peace, and a touch of natural beauty! 🌸✨
Beautiful old hotel. The dinner was fabulous- so elegant and wonderfully delicious. The grounds are picturesque Best thing is the location. It is up a steep hill so walking up and down is a challenge for older knees. That being said once down the hill, it is a short walk to the famous Shinkyo Bridge and across the street from the bridge is the Toshogu Shrine complex.
The kids were thrilled with the all-inclusive buffet!
The adults also enjoyed the all-inclusive dining in the lounge, and we didn't even go to our room for a while!
This is a hotel we'd definitely like to stay at again!
I had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.
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GGuest UserThe exterior of the hotel is pretty, but the interior of the hotel is dated and needs a bit of updating. There were parts of the hotel that were completely shut down (maybe there are saving up enough money to one day renovate). However the facilities and rooms are well maintained and the onsens are beautiful and peaceful. There are 2 main onsens, that are separated by men and women. Each day the onsens are switched, in the morning you will go to one, and in the evening before dinner you can experience the other onsen. Onsite there is a really nice restaurant and gift shop that featured local products at reasonable prices. There is a 24 hour coffee/tea station that is free to use. It's a short 10 minute walk from Kinugawa Onsen Station. When you arrive they provide you a yukata to wear while you are staying at the hotel. The rooms are spacious with options for a western bed or japanese style (sleeping on the floor). We opted for the western bed to be higher off the ground as we thought it would be colder to sleep on the ground. Although the rooms are very well heated and was a bit too warm, that we needed to open the window to cool the room down. The rooms have nice views of the countryside. They provide a pitcher of ice water in the room and you can go to the front desk to refill with ice if more is needed. The bathroom is quite large and has both a shower and toilet in a separate room of the bathroom; although we mostly bathed in the onsen. There is a 7-eleven nearby that was open 24 hours, but otherwise there isn't much else around the hotel. Also the town of Kinugawa Onsen closes quite early, around 8pm it's quite deserted. We were there at the end of November 2024, and it seemed that the hotel was mostly unoccupied, so we felt like we had the place to ourselves. It was a very nice one night stay.
DdreamingfabiThe reception inside the dormitory pod is almost non. Wi-if can be connected but no signal. Could not get cell service either. Not sure but it seemed like the pod walls blocking the service?
Communal space on the second floor was great. Various kind of free beverages and sofa and hammock to relax.
GGuest UserI don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
GGuest UserWe were absolutely thrilled with our stay at Kaniyu Onsen.
The journey there was a Jochen Schweitzer experience in itself! By train from Kita Senju to Kinugawaonsen (1.5 hours), then by bus to Meotobuchi (1.5 hours) and then by Onsen Shuttle (20 minutes). Booking on site without knowing Japanese was an adventure! But everything worked out perfectly, thanks in part to the very helpful women at the tourist information office and what a beautiful landscape during the journey!
When we arrived at the Onsen, English was spoken quite well and everything was explained in detail. One thing that was very important to us was that tattoos are tolerated, but you should be considerate of the other visitors. This means that you can swim when there is no one else in the pool or cover it with a towel. We didn't go into the large communal pool until very late. Before that we had only been in the small pools, where you are not seen very much.
The dinner is also very unusual. As a European you have to get involved in it and for me, who doesn't eat fish, it was a bit of a challenge. But you only experience something like that once, so they do it!!
We thought it was great and would come back anytime! Thank you for the great time!
EEls 300377I had a truly wonderful stay at Hatago Nagomi. From the moment we arrived, the service was exceptional. The staff were incredibly warm, attentive, and genuinely caring. Their hospitality made us feel so welcomed and comfortable throughout our stay.
The food was absolutely amazing. Every meal was beautifully presented and thoughtfully prepared. The dishes were not only delicious but also showcased the freshness and quality of the ingredients. It was truly a highlight of our trip.
The view from the hotel was breathtaking. Overlooking Lake Chuzenji, the scenery was peaceful and stunning, especially in the morning. Waking up to such a beautiful view made our stay even more memorable.
Thank you to the entire team at Hatago Nagomi for the excellent service, super nice food, and unforgettable hospitality. We would definitely love to come back again!
GGuest UserI had a truly wonderful day at this hotel on March 2, 2026. The front desk staff, Ms. Qing, was incredibly professional and multilingual. She explained the hotel's policies and information clearly and politely, making me feel like I had stepped into a five-star hotel. I also enjoyed both dinner and breakfast; the food was delicious and perfectly suited my taste. Ms. Qing also handled the restaurant service, and I was amazed at how she could manage so many tasks simultaneously while providing such excellent service. She was very attentive not only to me but also to other guests, and I was extremely satisfied. The hotel was very quiet, and it was a memorable and lovely stay. I would definitely like to return when I have the time.
TThe5thStudioNestled along the shores of Lake Chuzenji, some rooms offer breathtaking views of the lake and the majestic Mount Nantai. The Japanese-style rooms are spacious, featuring tatami flooring, scenic areas, and comfortable beds, perfect for enjoying the beautiful autumn leaves! A special thanks to the two staff members, Lisz and Yuka, for their excellent service and fluent English in introducing each dish. They were truly professional!
GGuest UserThe location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
GGuest UserLocation: Fantastic! Both train stations and the bus terminal are within sight, making transportation incredibly convenient. There's a large supermarket about 600-700 meters away, which is great for groceries.
Room: The triple room isn't small, and the beds are comfortably firm. The heating in the room was a bit strong, and a humidifier would have been nice.
Amenities: You can pick up various toiletries at the front desk. On the first floor, there's a self-service coffee and tea bar, which is lovely for relaxing with a drink and enjoying the view after a day out. The hot spring has both indoor and outdoor pools, but there are only five showers. If you go during off-peak hours, it's not crowded. The large public bath only has a hairdryer, no lotions or anything else.
Breakfast: The menu changes daily. While not super extensive, the overall quality is excellent. The Japanese curry rice is delicious, and the bread is also good.
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