Next to the son's school, the location is very convenient, walking to the school, the son will stay every time the holiday transition time, the room is large, the breakfast is rich, it is familiar, it will be safer.
Hotel near Downtown Little Rock,Little Rock100% of visitors choose this area
GGuest User2020.09.24
William at the front desk was wonderful. It was our first time to the capital & he gave us an upgraded suite with the view of downtown. It was so great we stayed an extra night. I asked housekeeping for a couple of fresh towels & Maria showed up & did a quick clean up & replenished everything including the TP! Great Customer Service and the entire hotel was super clean!
This hotel is excellent. The front desk is always friendly. The rooms are clean. The beds are comfortable. It’s in a great location. I would suggest anybody staying in Fort Smith. Stay at this hotel. The only thing I would change is a refrigerator and Microwave in the rooms for longer stays.
Updates definitely need to be made to this hotel. I was in town for a conference and I expected more for what I had to pay. My room had no fridge, no microwave, and no phone cable plugs. The elevators were very slow and when I arrived, the middle of May, there was no water in the pool. They eventually filled it up the day before I left. The staff was very nice and helpful though.
This place was by far the best hotel I've stayed at in Fort Smith. I would recommend it to anybody for a night out or a family stay, they have hot breakfast which was biscuits and gravy sausage patties make your own waffles and eggs as well as a bunch of other things you could get that was complimentary. Also they have an indoor pool and work out area as well. And the service at the front desk was awesome by far the nicest people I've ever met at a hotel for sure.
Embassy Suites by Hilton at Hot Springs Convention Center, located in the Ouachita Mountains, is adjacent to the Hot Springs National Park and attached to the Hot Springs Convention Center that offers 360,000 sq. ft. of meeting space. It is the only full service all suite property in Hot Springs. On-property outlets include Spa Botanica, Cascades restaurant and the Marketplace Gift Shop. Amenities include complimentary full cooked-to-order breakfast, evening reception with complimentary snacks and cocktails, shuttle service to numerous attractions, indoor pool, hot tub, fitness center and business center.
Area attractions close by or a short drive away include Historic Bathhouse Row, Oaklawn Thoroughbred Racing and Gaming, Magic Springs Theme and Water Park, Garvan Woodland Gardens, Historic downtown with great shopping galleries and restaurants, Hot Springs Mountain Tower, Superlift Off Road Vehicle Park, Lakes Hamilton, Ouachita and Degray and much more. Companies located in the area include Weyerhaeuser, Xerox, Triumph, CHI and St. Vincent National Park Medical Center.
Enjoyed the updated rooms. There was a place to hang your clothes but it was in the common area of the room and not in a closet. There wasn't much space for your hygiene inventory on the bathroom countertop. However, the room was GREAT with the latest updates. If you need to iron, go ahead and order one during your checkin.
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7.3/10
GGuest UserHotel is in a quiet location and close to a few restaurants. They charge $5 even after booking online.
LLIHONGThere is a refrigerator in the location, nothing else, no shampoo cups! I wonder if the cleaning staff has forgotten it or not at all? Ask tomorrow. The room is big enough, the sprinkler is small, and there is a parking lot.
MMacDouggalI stayed three nights. Breakfast is the attached Perkins Pancake House which normally isn’t that bad. The food voucher from the hotel though gives you two eggs, a list of sausages, ham and a potato variety. I eat carefully which is not the Arkansas way, so there was nothing in column two or three of any interest and the over-easy eggs were only a notch thicker than water. I never went back for my remaining breakfasts.
We booked 2 queen beds and were given 2 sets of towels. At 11 after the 1st night, I realized I might not get any housekeeping and asked for towels from a housekeeper I found who said she’d tell the appropriate person. That hadn’t happened by 1pm, so on my way out, I went to the front desk and asked for towels again (and toilet paper). I believe it was Porsha (not Porsche) at the front desk, who appeared to really care less. She offered me a roll of toilet paper on the spot but I wasn’t going back to my room, so again I suggested to have it and towels sent up. No one ever went into my room all day.
As I left the room after the second night there happened to be a housekeeper next to my door and I asked again if I could at least get towels. She said I was supposed to get towels every day and doesn’t know what happened the day before, but unfortunately, she did not have any towels to give me and would have to pass a message along. I walked through the lobby at about 11am and asked again at the front desk. Again, it was Porsha, and again I don’t feel she took me seriously. Another woman overheard this (it appears she was a shift manager) who was very apologetic and swore she would get me towels. Nothing by 4pm. ***. 4th request in 2 days. As I went out for dinner, I asked again, and again told it would be taken care of. I was apprehensive with the sting of previous promises not upheld, and another woman at the desk, rather saltily said she would take of it. Apparently she did! Too bad I never got trash emptied in 3 days, old towels not removed and the last few squares of tp weren’t replenished from the 1/3 rolls provided. Even the Kleenex was empty, using maybe 5.
Same pool towels and trash laying by the pools for 2 full days. There was a towel wadded by the outdoor pool gate, and it also didn’t move for 2 days.
The restaurant/bar was excellent.
GGuest UserCould definitely use some upkeep, just seemed overall dingy. Wi-Fi didn’t work in our room along with the phone. The pool was nice. I guess for $175 I just had higher expectations, this is what I would have expected if I’d paid $75!!
PPatricia RoseburrowI got there and I had to wait at least 30 minutes before I was able to get my room something was going on with the computers owner he accommodated me instead of me paying the $56 that I have previously paid he end up charging me just $38 and that was good but when I got in there it was roaches crawling around food was off in the bathtub food within the refrigerator drug heads with steady knocking on my door maybe feel uncomfortable but for the price it was worth it you couldn't ask for anything more they had a big deep swimming pool no water was in it I wish the pool was working but if they had no lottery on their property their property would be much much better but because there's a lot of lottery and drugs going on then it makes it hard and it makes the people that stay there sometimes scared especially if you're new to the state of Arkansas but overall for the price between 30 and 50 bucks the sheets were clean the towels were clean
MMaryPool doesn't work, but staff was polite. And they are pet friendly. Not too many hotels are these days .
Overall, it's not the Ritz but it's better than a lot of the local competition. I would definitely stay again .
GGuest UserAhmed greeted us and, from that moment on, we taken care of in a warm, caring, professional manner. When we travel back to Fayetteville, we will want to stay at Avid hotel, and we hope that Ahmed will still be on your staff.
The remainder of your staff, down the the person, was also warm and friendly, regardless of their task/s or time-of-day!
The grab-n-go breakfast had a great variety and the anytime coffee is a must.
The room was perfect, clean, well cared for and the beds were GREAT!
*Trip Type - we were in town to attend a Larkin Poe concert at George's Majestic Lounge
**Maybe add a trip type of ”Pleasure”
GGuest UserThe important things first. Cleanliness, Safe Environment, Comfortable Bed, Great Shower, Nice TV, Good Size Refrigerator, and an AC that would freeze you out. The only downside (if any) was the front desk is only staffed from 9am until 9pm. So you are basically on your own outside of those hours. The complimentary continental breakfast has been eliminated since my stay last year. However, you can still get complimentary coffee from a Keurig in the common area that previously hosted the daily breakfast. For the price, I think it's a great bargain. I have another booking here within 30 days.
GGeorgina DotsonWe had car trouble traveling broke down and I booked the nearest hotel. When I went to check in they wouldn't accept my ESA (emotional support animal) I have documentation for him as well. So they had no problem giving me my money back but no regard to making an accepting since we were broke down and in a blizzard and stuck with no other options close by. Needless to say me my boyfriend and my dog had to walk in the freezing cold and snow to the nearest cheap hotel which wasn't the greatest but they were very kind and sympathetic to my situation. So not a very good experience.
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