Pet Friendly Hotels in Hainan, China

The midnight airport pickup service was absolutely terrible! They didn't tell us what kind of car to expect at the front desk, nor did they mention it would be a bus! To top it off, the bus had no hotel logo, and the signs were unclear – basically no service at all! Plus, it was more expensive than similar hotels, and we ended up waiting an extra 40 minutes in the middle of the night! Extremely dissatisfied!

Due to a project, I needed to find a place to stay near Meilan Airport at the end of 2025, away from the city center. I stumbled upon Jing Huayu and ended up staying there multiple times, totaling 12 nights, which left me with warm and cherished memories. The location is a convenient 10-minute drive from the airport high-speed rail station, and their shuttle service is efficient and well-organized. The guest rooms are clean, and the amenities are reliable. The front desk and service staff are warm and thoughtful; every time I checked in, it felt like 'coming home.' There are plenty of dining options nearby, and with residential buildings, a school, and a community center, it's a lively yet peaceful little haven next to the airport, blending modern and classic vibes. A particularly warm highlight of my memories is the cleaning staff, an 'ajie' (auntie) who was enthusiastic, professional, and full of life. She even shared some exquisite homemade pastries with me, giving me a glimpse into the laid-back life of the hospitable people of Hainan! Thank you for your care; I hope we have the chance to meet again.

After our trip to Shimei Bay, we arrived at the hotel with my entire family, including young children and elderly parents, along with several large suitcases. We were understandably quite tired from the journey. Upon arrival, it was clear that the hotel had a significant shortage of staff both inside and outside the lobby – a stark contrast to Shimei Bay, where service personnel were readily available everywhere. Although there weren't many guests checking in at the time, and the scene wasn't particularly busy, given our large group and numerous bags, I had to proactively request a luggage cart to make things easier. For a resort hotel that prides itself on the guest experience, the initial service response would be much better if it were more proactive and if staffing levels were more adequate. Regarding the room, the promotional pictures I saw when booking showed a sea-facing view with a visible beach. However, the actual view from our room was quite different from what we expected. While we could see the sea in the distance, our primary view was of the hotel's pool area, and the beach wasn't visible at all. The visual impression didn't match the promotional images. During the Chinese New Year period, the hotel organized various activities, some free and some with a charge, which is understandable. However, it was quite surprising to find that even digging for sand crabs on the public beach area required an additional fee. Compared to the hotel we stayed at previously in Shimei Bay, the activity planning here was indeed a bit lackluster. On the bright side, the breakfast was excellent. There was a rich variety of options, especially the Pandan Tofu Pudding, Pandan Pancakes, and various Hainan noodles. These were not only distinctive but also delicious, adding a wonderful culinary delight to our mornings. What truly impressed us was the mature food scene around the hotel. From Coconut Chicken, Wenchang Chicken, Ding'an Jumping Beef (which can be hotpot or BBQ), Baoluo Noodles, Hainan Noodles, to all sorts of desserts and snacks – the choices were incredibly diverse. This added a lot of local flavor and memorable gastronomic experiences to our trip. The hotel's beach area itself was quite good. The sea breeze, sand quality, and the overall experience were very relaxing and comfortable.

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

The hotel's location is excellent, very close to the food street and outlet mall, and within walking distance of the Ocean Park. The sea view rooms are spacious, especially the bathroom, which is very roomy. The staff are kind, attentive, and always willing to help. Parking is convenient, and the breakfast offers a rich variety of options.

Very satisfied! We landed at 9 PM and the hotel's shuttle bus got us there in 10 minutes. There were 3 adults and 1 child, and the two 135cm beds pushed together were perfectly fine. The lady at the front desk provided excellent service. For breakfast, we had local specialty noodles across the street. At 8:30 AM, the shuttle bus took us to Meilan High-Speed Rail Station for Lingshui. The best part? The price was fantastic!

What a pleasant surprise! I come to Sanya every year, sometimes even twice a year. I've watched Tianli Bay open, and this time, on a whim, I decided to switch to this hotel, and it felt like I'd discovered a new vacation paradise. Both the lobby and the rooms are very airy and bright; the lobby, in particular, looks stunning in the evening. The pool area is fantastic and caters to various needs, with sections suitable for both young children and older kids. Our butler, Qiu, was very responsive, and the front desk check-in was quick and seamless. 😇 I really have to praise the breakfast restaurant this time. The layout, lighting, and food quality at Tianli Bay's breakfast restaurant are on par with executive lounges at other hotels. The simple soup noodles, with their flavorful broth, crispy lettuce, and beef stewed with radish – you can taste the sweet crunch of the lettuce, the tender sweetness of the radish, and the soft chicken. It was incredibly delicious. All the fruit and vegetable juices are freshly squeezed and truly refreshing. They even offer oat bowls with such an innovative concept – it was so outstanding that I kept praising it while eating. I'd come back just for the breakfast alone! I noticed the hotel even raises its own Wenchang chickens and grows some lemongrass and cilantro, which really shows how much they prioritize the dining experience. The breakfast focuses on quality over quantity, which I appreciate. However, the housekeeping department absolutely needs to address waterproofing and mold prevention. Otherwise, it would be such a shame for a hotel in such a prime location. While the beach isn't exactly 'glassy' clear, it's more than sufficient for swimming, digging in the sand, collecting shells, and relaxing on the hotel's beach chairs, with staff keeping an eye on things. After all, many hotels don't even provide beach chairs…

The hotel's environment and service are excellent. The sea-view room offered a stunning sunrise! They even provided a complimentary 'goodnight soup' every evening, with a different one each night, which was a thoughtful touch. On the first day, we received a complimentary fruit platter! The hotel pool was large and clean, and the lifeguard was incredibly helpful – seeing I was struggling with my breathing technique, he proactively offered to teach me! I'll definitely choose to stay here again on my next visit!

While the hotel exterior didn’t quite match the photos on the booking platform, our actual stay was very pleasant. The highlight was the exceptional customer service. We had an issue with cigarette smoke drifting into our room, but the lady duty manager went above and beyond to move us to a room of our choosing. The location is excellent - surrounded by cafes, bakeries, and restaurants - and perfect for anyone wanting an authentic local experience. A heads-up for international travellers: breakfast is strictly Chinese cuisine with no Western options (coffee, tea, or bread). Would be good if hotel can improve smoke control, particularly in the elevators and lobby area. Overall, a recommended stay for service and convenience!

My stay at Four Points by Sheraton Qiongzhong was fantastic! The room was clean and comfortable, the bedding was soft, and the service was warm and attentive. The front desk staff was efficient and even proactively upgraded my room. The breakfast was plentiful, the facilities were new, and the soundproofing was excellent. It's conveniently located and offers incredible value for money. I'll definitely choose this hotel again next time!