Hotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character.
The gym facilities was extra charge
Breakfast was OK. But plates and bowls were filthy
We travel to Midlandsa lot. We wont be staying here again.
.
Stayed here as we were attending a wedding at the registry office (opposite). Found the check-in staff to be very friendly and efficient. Only one elevator was functioning during our stay. Had booked a double room but was initially allocated a twin, this issue was resolved immediately and without any fuss. Rooms were small but contained all you needed, however as they all had a connecting door there was an issue with people talking in the next-door room late at night and during the afternoon. Buffet breakfast was pretty standard ”luke warm” stuff made worse by a lack of marmalade.
There was no hot water across the hotel when we arrived. They didn't tell us in check-in and said there was a sign instead. They didn't bother to use initiative and keep gym pool shower changing rooms available instead, as they needed member of staff to be present !! Not well organised during this incident.
The pool, sauna and facilities are APPALLING and in bad state and needs urgent updating. Full of kids ruling the pool & jacuzzi and staff members don't care. Hygiene is not a top Priority .
Location is easy accessible by car off motorway. Many small takeaway and restaurants near by.
Located in the center of Solihull, bars, pubs, and shopping areas are all within walking distance. The parking lot is large enough, the amenities are good, and the breakfast, kitchen, and bar are all of excellent quality.
Booked here through trip.com for twin room. Arrived at hotel who said been booked as king room. Were very helpful and changed room and put single bed in with double as no twins left. Receptionist stated frequently have this issue with agents booking hotel.
Issue resolved easily. Staff friendly and helpful. Room clean, beds comfy. Great location for NEC, BP PULSE LIVE AND AIRPORT.
Modern decor, really beautiful bathroom. I stayed in December and the only complaint I had was it was a little bit cold. Really friendly staff, really comfortable bed, good location. Also the bar/grill/gym has a lot of footfall so it felt more alive, if that’s what you’re into. There is even a Starbucks. Tesco round the corner, a Burger King and KFC right across from the hotel too.
Although we put the Do Not Disturb placard on our door our room was entered and our luggage was rifled through. We were fortunate that we carried nothing valuable and nothing was taken. Otherwise I the hotel was adequate and our purpose was served .
The price is not expensive, the hotel is self-driving, the location may not be convenient for ordinary tourists. More general hotel, the decoration is also old. Hotel environment is good, useless for passengers, suitable for slow travel, leisure.
Hotel was in great location for conference at millennium point. Easy access to city but nicely located in slightly quieter spot in Aston university campus. Room was nice and even could have a range of pillows . Bathroom nice , with good fluffy towels . I did think the products were likely watered down and the loo roll was the brown scratchy sort . I was on the second floor and only real complaint was that from 7am the main door slams, it’s like one of those sound cannons waking you up.
Maybe a quiet shut be an easy fix.
Otherwise the staff are all really polite and helpful. Free swim/ gym pass for the university pool is a real nice touch. All in all excellent . But a soft close on that door would be amazing .
Best swimming pool in Conventry, extra £5 per day per visitor, so I didn’t join. Self-check in, no service. Pub and Starbucks downstairs, Friday 4pm onwards free car park until Sunday. Weekday parking fee applies.
Very Good
111 reviews
8.2/10
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8.6/10
Very Good
GGuest UserAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
GGuest UserGood location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
GGuest UserThis hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
GGuest UserI have stayed at this hotel many times and always enjoy my stay. Great facilities nice pool and spa which hardly any Birmingham hotels have. the bar is also really nice. Breakfast at the Hyatt is always a treat 😄
However some areas of the hotel do seem to be getting a bit tired and need an update considering the room cost.
GGuest UserIt was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
MMatt CQStayed here as we were attending a wedding at the registry office (opposite). Found the check-in staff to be very friendly and efficient. Only one elevator was functioning during our stay. Had booked a double room but was initially allocated a twin, this issue was resolved immediately and without any fuss. Rooms were small but contained all you needed, however as they all had a connecting door there was an issue with people talking in the next-door room late at night and during the afternoon. Buffet breakfast was pretty standard ”luke warm” stuff made worse by a lack of marmalade.
GGuest UserGreat location for the airport. However poor signage to entrance of the hotel, limited options for breakfast for people with dietary requirements. The room we stayed in the bed was very comfortable and shower was so good, however it was not as clean as it could be it had a strange stain on the floor.
GGuest UserHotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character.
The gym facilities was extra charge
Breakfast was OK. But plates and bowls were filthy
We travel to Midlandsa lot. We wont be staying here again.
.
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