GGuest UserLocation: The hotel is conveniently located near Yan'an Third Road subway station. If you take Exit D, there's a commercial area right outside with plenty of dining and shopping options, and the hotel is directly across the street. If you take Exit A, it's a few minutes' walk east, and you'll pass a 7-Eleven on the way. The subway provides easy access to all the major attractions, and Vientiane City is only about a fifteen-minute walk away. It's also a pleasant stroll to May Fourth Square after dinner.
Service: The staff are warm, attentive, and greet children kindly, making them very approachable. The front desk efficiently handled check-in, was very helpful in answering questions, and housekeeping responded quickly to our requests. It truly lives up to its reputation as a long-standing hotel; the service is excellent.
Environment: Upon entering, you'll find the front desk. While checking in, family members can wait in the adjacent lounge area. The overall style is spacious and tidy. We booked a family suite, which had two single beds in the living room and a king-size bed in the bedroom, plus a bathroom with a double vanity. The space was quite suitable for a family of four. The room offered a great view of the sea and distant office buildings, and at night, we could enjoy the spectacular changing lights. The family suite also came with a children's building block table, sand play tools, and a small tent.
Restaurant: The variety of food is rich. For those dining before 10 AM, the staff will give a friendly reminder before service ends and even pack small tomatoes in a box for the children, which was a thoughtful touch.
Facilities: The hotel is quite old, and the facilities are indeed a bit dated, showing their age.
Hygiene: The cleanliness of the children's building block table definitely needs improvement. Considering it's promoted as a family suite, we found cigarette ash and thick dust in the toys, and a red, blood-like stain on the small tent. Housekeeping promptly cleaned it. After my child played with the toys and tent in the afternoon, their eyes became uncomfortable that evening, with a noticeable increase in green discharge, clearly a bacterial infection. The next day, their eyes were swollen and matted shut when they woke up. Luckily, I had eye ointment which I applied, and my child's condition improved by the third day. However, then my own eyes started to become red and infected... Five days later, my eyes are still bloodshot. I followed up with the hotel about the situation, and Ms. Meng Qing, who handled my case, was sincere, didn't evade the issue, actively sought a solution, and promised that the hotel would rectify and improve its hygiene standards. A hotel that can face problems directly gives me confidence that they will genuinely follow through on their promises. I hope to experience the improved conditions on a future visit.
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