Hotels With spa in Banten, Indonesia

The check-in process was slow. I arrived at 3 PM, and the room wasn't ready; I was asked to wait 30 minutes. After a long wait, I was given a room, but there were still guests in it. After complaining, customer service provided a replacement room. In the future, please improve the check-in service and ensure that keys are not given out for occupied rooms again. The swimming pool facilities are quite good.

This luxurious hotel located at anyer area, the beach area located across the hotel we need to used the shuttle provided from the hotel to the beach and car park. The shuttle going back and forth from one location to other, so we need not wait too long. The rooms are clean and comfortable, the bathroom also clean with complete amenities. There's coffee machine ready to used and coffee capsules. The staffs are very helpful from the first time we arrived and during our stays. The swimming pool and kids play area is very nice, the spa, the gym and also the shops. The restaurant ready to prepare our order and the food are delicious, we also stays to have lunch before we leave. Overall very nice stay during our vacation, very pleased with the food and services.

The hotel room facilities are a bit old, and the cleanliness didn't meet expectations. The bedding might have been used for a while as there were yellow stains. The chairs weren't very clean either. It's right next to the exhibition hall. The good thing is you can get there in 3 minutes. The downside is that if there's an event at the hall, it starts getting noisy from 4 AM, and sometimes there's construction at night. Out of 6 nights, I only had 3 good nights' sleep. The motorcycle noise outside is also very loud, which seems to be a city characteristic and not the hotel's fault. Overall, I'm satisfied.

Before my stay, I specifically requested a quiet, non-smoking room. However, upon entering the room, I was met with a very strong and unpleasant smell of cigarette smoke. After I reported the issue the first time, the staff mentioned they would handle it, seemingly using some kind of deodorizing spray, but the smell in the room did not noticeably improve. After reporting it a second time, a very kind front desk staff member personally came to check the room and also confirmed that the smell was indeed very strong, after which they assisted me in moving to a genuine non-smoking room. I'm very grateful to the front desk staff member who helped resolve the issue in the end; their attitude was very kind. Additionally, the hotel is very close to the airport, which is extremely convenient for travelers with early morning or late-night flights. I just hope that in the future, the hotel can pay more attention to guests' requests and communications made before check-in, especially for important accommodation conditions like a non-smoking room.

I enjoyed the size and quietness of the room. Regarding the free shuttle service, it would be helpful to specify that there are fixed schedules, and depending on your arrival time, you might have to wait 1 hour and 20 minutes! For the same price, I would rather recommend the Orchardz Hotel next door. They have shuttles upon arrival and breakfast included.

Overall the hotel was favourable, more positive issues then negatives such as: 1. location good especially if ur into golfing, 2. breakfast was ok, very nice restaurant ambience 3. Easily accessible to chain restaurant as it’s connected to a mall But, having laid out the positives, here is the single most important issue that will make me avoid the hotel ( n i recommend u to avoid it too) unless the management changes its policy on energy saving. My 6day 5 nights stay were sleep deprived, as every night between 2-3am the hotel decides to reduce it’s air conditioning temperature which made sleeping unbearably hot, I woke up sweating all 4 nights except for 1 night(maybe because I was too exhausted or maybe they got fed up of my complaints) which I did incessantly ..the first nite I went to the lobby to complain to the duty manager,,and every nite after before retiring to the rooms 10.30/11pm, I would remind the duty manager the same thing..which they promised that they will inform the hotel engineers ..but it never worked..every night I’d be calling the duty manager n after 30minutes of still suffering in the heat,,I would go to the lobby and personally complaint..check ur damn cameras if the hotel mgmt thinks I’m making tis up…my stay was 19/7-24/7/26..it’s just so stupid to operate a hotel tis way…if u really want to save energy without disrupting the guests sleep…shut it at 5am, when it’s oredi super cold n most guest r also in the process of getting up!!! Please avoid this hotel if u feel sleep is important to u!!!

This place is really near to the airport. They offer airport pick up and drop off free of charge. Just have to reserve in advance. They even do a wake up call. The room is nice . The bed is really comfortable. Grabfood driver can find this place to send your food.

I am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images. When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms. What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure. The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.

I really enjoyed my stay here. They offer a complimentary airport shuttle, which was a great bonus. We booked two rooms and were able to get connecting rooms. My child's jacket was left behind, and they kindly sent it to my address via JNT. Thank you so much!

There's a shopping mall just a 5-minute walk across the street from the hotel, with restaurants and shops. An Indomaret convenience store is located opposite the mall. Breakfast was average, and the room had a safe.