The food of breakfast is quite standard as other hotels in medan - local indonesian food. variety of bread is limited, no butter. no expresso coffee machine...
Rooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
Karibia Hotel is located near the Kesawan area (the old city of Medan), making it easy to explore nearby attractions on foot. There are also plenty of artisan cafés around. If you’re here on a weekend, you can catch the car-free day event at Merdeka Walk, just a 5–10 minute walk from the hotel. Upon entering the lobby, you’re greeted with a pleasant scent that gives the hotel a luxurious vibe. The breakfast spread is quite good, featuring mostly Indonesian cuisine. The only downside is that there’s no smart TV. So if you’re planning a staycation and prefer to just stay in the hotel, it might not be ideal as there isn’t much to do; no swimming pool and no smart TV.
I had a bittersweet experience staying in this apartment. For the good things: the apartment is located strategically near city center, the room is spacious with complete basic amenities. However, there are 2 unpleasant things. First, there is no non-smoking unit except for the high-end room types. I went into a unit with leftover smoke smell, likely from previous guest. Second, the sound-proofing is terrible. My bedroom was facing a street junction, and any roaring noise from the cars/modified bikes penetrated the room as if there was no window to begin with. There was no ear plug the apartment could provide even though this was not the first feedback they have received from previous guests, and I couldn't sleep throughout the night. I booked 4 nights and immediately left after the first night. The service was pretty decent though. The customer service tried to use air purifier to suck out the smoke smell, and attempted to move me to other rooms to no avail because of similar noise problem.
The hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
Good and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
Had pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children
The hotel breakfast was clean and good. However, after checking in, they led me to the building in the back, but the smell in the area was really strong. So, I am not sensitive to such things, so I was satisfied with the various facilities and used them well.
The hotel was unable to find in Waze and Google Map until we asked someone.
The front desk staff aren't well verse in English and struggling to understand our English and broken bahasa Indonesia.
Booked a room via trip.com and promised King bed but the hotel staff said all economy room comes with queen bed. We found booking information was misleading and felt cheated.
There wasn't a toilet paper in the bathroom and I asked for twice. Promised to deliver but did not.
The pillows of the room are not for normal human being and my partner has to remove more than half of the ” artificial form” of the pillows to reduce height.( I m more than 5 feet and he is more than 6 feet height).... otherwise it is IMPOSSIBLE to sleep with this kind of pillow.
Actually, this hotel is still in the same group as Darma Agung but the facilities are different. Until this hotel is exited because of the environment, the hotel area is spacious. If you stay here for 2 days, you'll be satisfied just exploring the hotel and its surroundings. The hotel location has a lake that can be used for bathing because it is not deep. 7 minutes from the hotel, there is a****ta port, there is a swimming pool. The view from the room directly faces the lake, you can see the fish in the lake... So it's fun for children. In front of the traditional PSR hotel, you can explore looking for typical Lake Toba clothes. Km take superior room B facing the lake for only IDR. 359,000 ... Very worth it 👍, for more details, you can check ig @nurainisribina
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HhihelloyellowRooms are very clean and spacious! Located right opposite Merdeka Square and Medan City Railway Station. Due to it facing the busy road and area, the noise level can get high (but bearable) if there are events held nearby. Sauna, hot & cold pools available (seperated by gender) are clean and come with lockers & shower facilities. Outdoor swimming pool was well maintained too. Staff were generally quite polite too.
GGuest UserGood and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean.
GGuest UserWe stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
FF4rhanaKaribia Hotel is located near the Kesawan area (the old city of Medan), making it easy to explore nearby attractions on foot. There are also plenty of artisan cafés around. If you’re here on a weekend, you can catch the car-free day event at Merdeka Walk, just a 5–10 minute walk from the hotel. Upon entering the lobby, you’re greeted with a pleasant scent that gives the hotel a luxurious vibe. The breakfast spread is quite good, featuring mostly Indonesian cuisine. The only downside is that there’s no smart TV. So if you’re planning a staycation and prefer to just stay in the hotel, it might not be ideal as there isn’t much to do; no swimming pool and no smart TV.
GGuest UserThe food of breakfast is quite standard as other hotels in medan - local indonesian food. variety of bread is limited, no butter. no expresso coffee machine...
DDarwin KI had a bittersweet experience staying in this apartment. For the good things: the apartment is located strategically near city center, the room is spacious with complete basic amenities. However, there are 2 unpleasant things. First, there is no non-smoking unit except for the high-end room types. I went into a unit with leftover smoke smell, likely from previous guest. Second, the sound-proofing is terrible. My bedroom was facing a street junction, and any roaring noise from the cars/modified bikes penetrated the room as if there was no window to begin with. There was no ear plug the apartment could provide even though this was not the first feedback they have received from previous guests, and I couldn't sleep throughout the night. I booked 4 nights and immediately left after the first night. The service was pretty decent though. The customer service tried to use air purifier to suck out the smoke smell, and attempted to move me to other rooms to no avail because of similar noise problem.
JJamelinLogsThe hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services.
GGuest UserThe hotel was unable to find in Waze and Google Map until we asked someone.
The front desk staff aren't well verse in English and struggling to understand our English and broken bahasa Indonesia.
Booked a room via trip.com and promised King bed but the hotel staff said all economy room comes with queen bed. We found booking information was misleading and felt cheated.
There wasn't a toilet paper in the bathroom and I asked for twice. Promised to deliver but did not.
The pillows of the room are not for normal human being and my partner has to remove more than half of the ” artificial form” of the pillows to reduce height.( I m more than 5 feet and he is more than 6 feet height).... otherwise it is IMPOSSIBLE to sleep with this kind of pillow.
GGuest UserUsed to stay here previous trips for the location in Medan city centre. Room seems to have been renovated since last stay. Booked on trip.com on the way to the hotel. Waited 10 minutes at the front desk for the information to reach hotel. Check-out next morning was as prompt.
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