Hotels With Spa in Riau Islands, Indonesia

Our first trip to Bintan Lagoi was truly memorable, and our stay at Four Points by Sheraton Bintan, Lagoi Bay made it even more special. From the moment we arrived, we received a warm welcome at the Emerald Class lobby. The bellboy greeted us with such energy and friendliness—it immediately set a positive tone for our stay. We were pleasantly surprised to learn that complimentary shuttle service is provided for all guests, which made getting around very convenient. The hotel is also just about 10 minutes from the ferry terminal, making it easily accessible. Upon arrival at the hotel, we were welcomed with genuine smiles by the reception team. The check-in process was smooth, fast, and efficient. Our room was clean, comfortable, and offered a beautiful view of Lagoi Beach. The hotel amenities were impressive for a 4-star property. We especially enjoyed the huge family pool, the 24-hour gym, and the convenience of 24-hour room service. The pricing was also very reasonable for the quality of stay provided.Location is great near to the beach and Lagoi Bay plaza. Food at Rempah Kitchen was definitely one of the highlights. The local Indonesian dishes are a must-try—especially Rawon Sumsum and Gado Gado, which we would rate a solid 9/10. The breakfast spread was good overall, though there’s room for improvement in the Western selections and milkshakes. We also appreciated the complimentary photo shoot, along with a photo frame to take home as a lovely keepsake. This is a destination we would highly recommend for both couples and families. The service throughout our stay was truly top-notch. A special mention goes to Niken at the front desk—she was always smiling, warm, and incredibly service-oriented. The restaurant team and all other hotel staff were equally attentive and welcoming. Thank you, Four Points by Sheraton Bintan, Lagoi Bay, for such a wonderful experience. We truly enjoyed our short stay and look forward to returning again.

Decent hotel at a very strategic location. Many surrounding facilities like coffee shops, cafes, restaurants, convenient stores, bakeries, massage parlours, KTVs, and etc. Nearby a large food court called A2 Food Court and shopping malls like Grand Batam Mall and Batam City Square Mall. Rooms are clean and well maintained. Standard room amenities. Lobby looks newly renovated. I believe some further renovation on going for breakfast restaurant and other parts of the hotel. Staffs are helpful like security guy helping with our luggage and receptionist keep us inform as soon as room available for early check-in. Overall, value for money accomodation.

This hotel made me feel like I paid for a cheap stay where everything costs extra. It was the first time I've heard of paying extra for early check-in. Eventually, the staff let us check in early when they saw we weren't going to pay. Some staff members were enthusiastic, others were just okay. At the Indigo restaurant, the server rushed us to pay our bill even though it was still during working hours. The kids' play area only allows one adult and one child, which isn't very family-friendly. What, is one parent supposed to sit outside while the other takes the child in? The breakfast tasted alright, but the variety was very limited. Even though there were available tables, the staff wouldn't let us sit there, insisting we sit at a further table, presumably so as not to disturb the foreign guests next to us. Sigh. Overall, it was an okay trip with the kids, but I won't choose this place for a vacation again.

Stayed at Woda Villa & Spa Batam and had a generally pleasant experience. Pros: The location is very convenient, as it’s close to the town area, making it easy to access shops and restaurants options. The 2-bedroom villa is spacious and comfortable, great for families or small groups. Toiletries were also well provided, with sufficient amenities for the stay. Cons: The private pool is on the smaller side, which may be a bit limiting if you’re looking to fully relax or swim. There were quite a number of mosquitoes, although the villa does provide repellent which helps. The breakfast buffet spread is also quite limited, so don’t expect a wide variety of options. Overall: A good stay for those looking for a spacious villa in a convenient location, but with some minor drawbacks in facilities and dining variety

I recently stayed at Harmoni One Convention Hotel and had a mixed experience. We booked four rooms under the same reservation; however, the rooms were allocated on different floors and were scattered, which was inconvenient for our group. Room size was adequate and generally comfortable for a short stay. Unfortunately, there was a serious issue during check-in. After the process was completed, my passport was not returned to me. I only realised this the following morning and went to the front desk to enquire. The staff on duty initially insisted that the hotel does not retain guests’ passports overnight as it is against their policy. Upon my request, they agreed to investigate further and review the CCTV footage. It was eventually discovered that the staff who handled my check-in had inadvertently left my passport inside the scanner machine — overnight. While I appreciate that the team eventually located and returned the passport, this represents a significant lapse in check-in procedure and document handling. Passports are critical travel documents, and greater diligence is necessary to prevent such oversights. Overall, the room itself was acceptable, but the check-in experience requires substantial improvement to ensure guest security and confidence. Rating: ⭐⭐⭐

Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”

Has some questions after booking, staff responded fast via email, shuttle bus service to and from BBT ferry terminal were taken care off nicely. Decided to book a 2 nights private tent in order to enjoy some quiet moment after reading some review via klook and trips regards to noise pollution from neighboring tent. Glad that we don’t have much noisy neighbors and not full house but the maintenance and housekeeping staff chat sessions can be hear clearly from the inside of our tent, especially when they’re outside the compound, as early as before 8am and as late as 7:45pm, still hearing their voice. At last we can’t stand and feedback on the 3rd day of our stay via WhatsApp’s, to request housekeeping/maintenance staff to lower down their volume, and finally we have a peaceful morning nap before check out on day 3.

My gf and me stayed here for our Batam trip last weekend. When we first entered our non-smoking room, there was a twinge of vape smell lingering in the air. The room was well spaced out with many useful amenities such as furniture, drinking water, kettle, etc. I find the wall shelf by the TV a nice and useful addition. Our TV doesn’t have Netflix but carry some local channels as well as CNA. Although the few electrical sockets in the room are universal adaptors, they feel a bit loose when plugged in. Aircon and bathroom amenities such as water pressure and hot shower all work smoothly. Our window overlooks the immediate neighbourhood and the room is relatively quiet throughout the stay. Sadly, I didn’t use their Wifi so can’t really comment on that. The hotel’s breakfast buffet had limited variety but the quality was good. The hotel is also at a convenient location within walking distance of two big malls, so plenty of food and entertainment! All the staff we encountered in this hotel was super friendly and helpful. We only had one keycard given to us during check-in so when I was accidentally stuck downstairs without a card, the lady at the concierge quickly made me a new one so I could get back to my room. The day after checking out of the hotel, I realised I lost my beloved earpods and whatsapp-ed the hotel in the slim hope of finding it back. Within minutes, I got a message from the concierge, accompanied with a picture of my lost item! I shall definitely return to stay with them again very soon ^^

Saw some negative review from Google or Trip.com, but I still decided to choose for this resort because of the locations. Also, that after spoke with the driver and I know that the view of the beach of this resort is actually the best one in bintan. It’s quite expensive to eat inside the resort, especially the Indian food at night. I went to the Chinese restaurant, but we didn’t order the seafood. The waiter is very helpful and very nice and polite. We order for the medium person, but he advised us not to choose that because the portion is really big.

Very efficient and friendly front counter service and there is hotel staff assist in crossing the busy road. Very clean and comfortable hotel. Very convenient location. Will definitely come back if going to Batam.