Good Location, Some Service Issues
The hotel has a great location, only a short walk from the Thamel area, so we didn’t need to take a taxi to explore the surroundings.
However, our room was very cold during our stay because the heating system was under maintenance. We called reception, and they kindly provided extra blankets, but it was still inconvenient. Temperatures at night and early morning were around 4–12°C, so we felt cold throughout our stay.
We also experienced issues with the laundry service. The first laundry was fine, although we needed to call twice to have it delivered to our room. The second laundry was problematic. We were told it was completed and would be delivered soon, but even 20 minutes before checkout, it hadn’t arrived. When we asked again at reception, they informed us the laundry actually hadn’t been done due to a mistake. In the end, they offered to finish it and deliver it to our next hotel and waived all laundry charges, which we appreciated.
On a positive note, breakfast was nice, and they had a good rotation of menu options each day.
Overall, the location and breakfast were great, but the heating issue and laundry miscommunication affected our experience.
Best hotel in Kathmandu by far! Great location in central Thamel, friendly and helpful staff always with a smile on their faces, and a great buffet breakfast! Couldn’t recommend enough!!
The staff is warm, the breakfast buffet is rich in content, the facilities and sanitation are good, quiet, and the location is not far from the entrance of the scenic spot and walks to the Palace Square.
We booked this hotel specifically for sunset and sunrise viewing. The environment was nice, and the facilities were well-maintained. The service was also quite good; hot drinks and meals were served on the terrace in the evening, along with a bonfire. There's also a hot spring on site.
This is the last hotel I stayed during my first business trip in Nepal. It is clean and service very nice, the room is well cleaned and towels and bathroom vs beds blankets all are highly standard clean . I feel comfortable here and happy . 13th floor have a nice place to have dinner . Happy to eat food of China type . Fruits are good and fresh . Top floor 15th also beautiful scenery. Very deserve to come and highly recommended. I admire the manager Shristi Manandhar, she is really an amazing manger for the hotel. We like her. Care about customer feeling and focus on improving hotel experience. Good job
Our trip was made even better by this hotel. We were treated to a welcome drink at check-in, which created a great mood. I liked that the prices in the minibar were not exorbitant, but quite reasonable. The view from the room to the valley was simply stunning! The staff was polite and helpful, always ready to help. There are many cafes and restaurants around the hotel, so there is always a place to eat deliciously. But the best thing is the roof! There you can not only admire the views, but also enjoy the food. By the way, in the summer you can swim in the pool. The breakfast was very tasty and filling, the buffet is beyond praise. My wife and I were very pleased and will definitely come back here again.
Near Patan, the service is very good, there is air conditioning, the surrounding is very convenient, there are big shopping malls and small supermarkets, there is a small bookstore nearby, there are many restaurants around. The top floor of the hotel is a terrace bar, the scenery is beautiful, you can walk to Patan Palace. The price is slightly higher than the surrounding area, but it is worth it.
Hotel near Thamel,Kathmandu100% of visitors choose this area
AAussie Helen2025.10.01
After several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!
Nice Old Hotel, Great Staff with few needs to improve.
Swimming pool is totally disappointment. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all.
The lobby, the room and Ghurka bar are still great.
2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges.
Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience.
Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days.
Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern.
Front desk Trainee, has good presence, I thought first he is manager.
A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.
On this special day, I chose to check in at Shanker hotel.
The warm service,delicious food and quality environment,everything is so good.
The hotel prepares decorations and cake very thoughtfully, surprised us.
Due to the late arrival time, the hotel also thoughtfully provided me with dinner order so that could enjoy it when we arrived.
Finally the food upexpectedly delicious.
I recommend you to choose Shanker hotel.
Wherever it’s a vacation or celebration it is best choice.
Great
57 reviews
9.2/10
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8.4/10
Very Good
GGuest UserLocation is amazing in Thamel, super easy to walk around for food and many things
Staff at front desk was very friendly and helpful
And there is a cocktail coupon every day
Only breakfast was too late because my schedule to leave at 9 am but it was ready at 8.30 am and two days in a row. Overall it is very nice hotel to stay when you go to Kathmandu
GGuest UserI had a wonderful stay in this beautiful, historic building. Staff was attentive and kind. Adjacent to the hotel are nice restaurants (Nepalese, Indian and very fine French). I've made use of the small but practical gym, thereafter the sauna and finishing and cooling off in the outside pool.
Only 10-15m away from the airport (outside rush hours).
I'll certainly come again.
AAussie HelenAfter several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!
GGuest UserThe hotel service is very professional, the breakfast is rich, and the front desk service is warm and thoughtful. When I asked for water, it was delivered quickly. There is also a hair dryer in the hotel, and the hot water for bathing is very comfortable.
Many Chinese people go to other places to find Chinese food, but they find that the most authentic Chinese food is on the ninth floor above the hotel. And the chocolate brownie here is very authentic. It was supposed to be eaten with ice cream, but I asked for hot ice cream, and the hotel immediately made hot ice cream. There is the largest farmer's market in Kathmandu next to the hotel, and 6 big apples cost less than 20 yuan. You can buy all kinds of vegetables and fruits here.
Because Kathmandu is often congested, if you connect with a flight, the hotel is very close to the airport, which is another big advantage.
JJohn Vincent (JV)Nice Old Hotel, Great Staff with few needs to improve.
Swimming pool is totally disappointment. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all.
The lobby, the room and Ghurka bar are still great.
2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges.
Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience.
Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days.
Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern.
Front desk Trainee, has good presence, I thought first he is manager.
A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.
RRay kosasihGood Location, Some Service Issues
The hotel has a great location, only a short walk from the Thamel area, so we didn’t need to take a taxi to explore the surroundings.
However, our room was very cold during our stay because the heating system was under maintenance. We called reception, and they kindly provided extra blankets, but it was still inconvenient. Temperatures at night and early morning were around 4–12°C, so we felt cold throughout our stay.
We also experienced issues with the laundry service. The first laundry was fine, although we needed to call twice to have it delivered to our room. The second laundry was problematic. We were told it was completed and would be delivered soon, but even 20 minutes before checkout, it hadn’t arrived. When we asked again at reception, they informed us the laundry actually hadn’t been done due to a mistake. In the end, they offered to finish it and deliver it to our next hotel and waived all laundry charges, which we appreciated.
On a positive note, breakfast was nice, and they had a good rotation of menu options each day.
Overall, the location and breakfast were great, but the heating issue and laundry miscommunication affected our experience.
FFliFlaThis is the second time I stayed at Ramada Encore in Thamel. I was not wrong to choose it again. Absolutely everything is good here ... the staff, the room,the breakfast (oh my, sooooo good), the location, the friendliness of every single employee, from the door in. A special recognition to Nikhil in the reception, whose service and support with a sincere smile is as comforting as the sunshine on an early autumn morning. And to the staff and therapists on the spa where I took a couple of massages that were superb.
Kathmandu is a beautiful, yet hectic city. Thamel even more, so to have this oasis to come to after a long day wandering around or trekking is something to treasure. In my case, this is even more meaningful as I left all my stuff to go hiking on the Himalayas for several days, coming back to the hotel with the certainty that I was going to be happily and truly welcome. Again, I was not wrong.
Thank you for making a difference and for understanding what the word service means. I will certainly choose you again and again every time I come back to this unique Kathmandu I learned to love.
Namaste, 🙏🏼.
LLuce96I had an exceptional stay at Dusit Princess Hotel in Kathmandu! From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel at home right away. The hotel itself is beautifully designed, blending modern architecture with a touch of traditional Nepalese charm. My room was spacious, spotlessly clean, and equipped with fresh fruit and a kind hand written card.
The dining experience was outstanding, with a range of delicious options at the thai restaurant and the rooftop bar. The breakfast buffet was a particular highlight, offering a great selection to start the day.
I also had the chance to unwind at the hotel’s spa and fitness center, both of which were top-notch. Really enjoyed the use the sauna and steam room. The location is ideal as well, with easy access to major attractions and shopping areas in Kathmandu.
Overall, Dusit Princess exceeded all my expectations. The service, facilities, and atmosphere were all impeccable, and I wouldn’t hesitate to stay here again. Highly recommend it for anyone visiting Kathmandu!
AAF2310The hotel is well situated in a quiet area, but within proximity to shops and restaurants, though a bit of a walk to Thamel.
The hotels amenities are good and the M club lounge is a nice to have if u book the lounge access.
The one negative thing is that the hotel overcharges on airport transportation (USD 35) and picks you up in a old Honda.
GGuest UserIt is a lovely resort, and the scenery is nice. Unfortunately, my stay was not as pleasant as I expected it to be. I arrived at 3 AM on my first night; luckily, there was a staff to help us check-in. However, when we went inside our room, we had no hot water for the shower, and the toilet smelled really bad. It must have been an ongoing issue, as I see a scented diffuser inside the toilet. The following day, my other friends shared that they had very hot water in their rooms, and it was so hot that they had difficulties showering. To my surprise, the hot water issue was fixed in the afternoon, but the smelly toilet remained the same. We had to check out three nights earlier as the smell was unbearable.
The spa has not opened, and the gym looks like it hasn't been touched for years.
It's a great place if you don't expect to use the spa and the gym.
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