Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation.
Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience.
I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.
The hotel is very clean,the staff are accomodating,the location is very accessible to piblic transpo..just 2 mins straight walk to Riyadh metro.with less than 5 mins walk to park and King Fahad library.it was a great experience staying at Mira Buss.Hotel.thank you.
It was good hotel but only things they should focus on the customer service like receipts, if you try to reached them at night it's difficult to get them, they ignore customers calls without getting back to the customer while calling. Also while checking out I've requested them to check.the minibars if there's anything missing there were very slow to check it and I was waiting for more then 5 minutes. I think they should train them professionally so that hotel standard increases more.
It’s amazing hotel .. new and everything is brand new. Exactly same Hilton luxury standard. The bed is comfortable.. I like the way of welcoming me in the room. My plan also in January definitely I will stay again. The breakfast perfect.
The hotel is quite nice, very close to the Marriott. It's on the side of the road, so it's a little noisy, probably because the soundproofing isn't great. Otherwise, overall the hotel is okay.
The room itself was decent, and the hotel's interior was okay. However, the surrounding neighborhood and exterior are really bad, resembling a migrant worker area. It felt quite unsafe, and at night, there was constant noise from horns. Everyone should think twice before booking here.
I had a very pleasant stay during my business trip. The front desk staff were warm and helpful. The breakfast offers a wide variety of options and is satisfying. Overall, it’s a great hotel and I would recommend it.
Close proximity to malls and some coffee shops. Area isnt very crowded unlike many parts of riyadh but close to many good places which i find is a plus.
Reception was fluent in English, room is clean and we got an upgrade which is very much appreciated as our previous available assigned room was a non smoking room but located in a smoking floor.
A very pleasant trip and stay. The room is large, comfortable, beautiful, clean, tidy, and well-equipped. Every service staff is very enthusiastic and polite. When consulting about where to eat, they provide detailed introductions. The waiter is very enthusiastic and professional. He explains every matter of the guests in a gentle manner. There are welcome fruits for us. The breakfast is delicious and rich.
Very Good
50 reviews
8.9/10
Price from
AU$ 111
per night
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9.3/10
Great
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The perfect stay. For that price and that location it’s already worth it. The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues. I would 100% consider to book Haven Plaza for my next trip to Riyadh.
Let’s us start from the beginning of my entrance The bell service was welcoming and aided us in taking our luggage Upon my check in the receptionist was very respectful , welcoming , addressed our issues regarding the room with ease Once we reached our room faisal sulaiman from the bell service helped in delivering the bags , he was fun and made our night. During the breakfast time, an Arab lady that always stand infront of the dining room , I appreciated her that she remembered us and the table that we used to have our breakfast on , I was happy that the waiters pay attention to the details . Moreover , all the waiters were very helpful in aiding us with getting the food that we want , welcoming and smiling . I liked the atmosphere of the dining room , as if you are living in a palace !, Mr,Faizan was always asking about our health and how was our stay , he always made sure that our experience during the breakfast time was fantastic and to the upper limit . We received a hospitality by Mr.Turki from the reception , thank you for your generosity . While we checked out we asked the concierge for a golf car to drop us to via Riyadh they made sure that it arrives early , special thank to them . And during our last moment from our stay , the bell service were always that received us with a smile and farewell us with a smile . Thank you ritz Carlton for the experience
Check-In/Check-Out: The check-in and check-out process was very fast, making it a hassle-free experience. Room: The room was nice and big, providing plenty of space. The bed was comfortable, ensuring a good night's sleep. The bathroom was nice, though it was a bit inconvenient that a toothbrush was prepared for only one person. Additionally, the room card stopped functioning after one night, requiring a trip to the reception to fix it. Room Service Food: The room service food was quite good. The grilled chicken was delicious, but the chicken biryani was just nice, nothing extraordinary. Breakfast: Breakfast was excellent! A special mention to Nour, who was very helpful, polite, and friendly. The service provided by Nour was top-notch. Spa: The spa is available only for males. We had to go to another place for a female spa, which was inconvenient. Getting Around: Getting around was very easy using Uber, making transportation convenient and stress-free. Overall Experience: A very satisfying stay with excellent service and comfortable accommodations. Would recommend for a pleasant stay, though the spa facilities could be more inclusive, and the room card issue needs to be addressed.
A very nice hotel, with lovely ambiance and staff is great. Rooms were very clean with lots of amenities. Food was good quality and value. The 13th floor lounge overlooks the kingdom centre with nice views. Highly recommend it for business travel or leisure.
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