Cardiff Jet Reviews: Insider Insights and Visitor Experiences
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(242 Reviews)TripAdvisor
242 Reviews
Ju H
No refund for cancelled trip!
Arrived on the day to be told we could do the coastal shock due to weather. Agreed to the shorter and cheaper bay blast and promised a refund for the difference. 6 weeks later and several emails still...
Tried to book a trip. Website says has various times but to call to book. Called to book. Phone answered by someone who hasn't a clue what they are doing. They said they didn't know whether there was ...
Awful customer service. Bought a voucher for boat trip for a birthday present last year and couldn’t use it online as it wasn’t accepted. Can’t get through by phone or email despite repeated requests....
Overall staff were very friendly but this is not the speed boat experience you are after. As we hopped into the boat they played a rather loud and distorted safety announcement followed by some upbea...
No refund for cancelled trip!
Arrived on the day to be told we could do the coastal shock due to weather. Agreed to the shorter and cheaper bay blast and promised a refund for the difference. 6 weeks later and several emails still...
Bad knowledge of own products
Tried to book a trip. Website says has various times but to call to book. Called to book. Phone answered by someone who hasn't a clue what they are doing. They said they didn't know whether there was ...
Great to see the bay
Great to see the Cardiff bay, cheers to Josh for being an excellent host! I would recommend taking the longer ride if you have the opportunity!
Can’t use voucher I bought
Awful customer service. Bought a voucher for boat trip for a birthday present last year and couldn’t use it online as it wasn’t accepted. Can’t get through by phone or email despite repeated requests....
Not the thrill you were expecting!
Overall staff were very friendly but this is not the speed boat experience you are after. As we hopped into the boat they played a rather loud and distorted safety announcement followed by some upbea...