GGuest UserI have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels.
Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond.
There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally?
To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored.
Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service.
GgiacomoxuThe room is nice, it's a new hotel, and it seems like the other half isn't in use yet. However, the breakfast is really just so-so, there's not much to eat.
GGanBatManThe hotel is quite far from the city, but the train station is only about a 10-minute walk from the hotel. However, the transportation costs for commuting back and forth to the city add up quickly, so that is something to keep in mind.
The rooms are spacious and comfortable. However, the shower floor is very slippery, so extra caution is needed.
It is a large hotel with many travelers, so breakfast can get very busy. I would recommend going down around 7–8 AM; otherwise, it may be difficult to find enough food or even a place to sit.
GGuest UserGood location, in the city center, it is more convenient to go anywhere, the environment is good overall, the staff can also respond to needs in time
GGuest UserFacilities: Excellent
Cleanliness: Excellent
Environment: Excellent
Service: Excellent
I booked this hotel near the airport to catch my flight. Its best feature is the superb location – it's right across from the departure level entrance. The breakfast was also pretty good and suited Chinese tastes.
GGuest UserI'm very happy with our stay at the Brussels airport Park Inn by Radisson that smelled nice, easy access to a nice reception lobby that is next to guests restaurant with a garden view that is so peaceful and beautiful. Marius, the kind chief concierge officer, received us kindly, provided us with our requests, an accessibility room for my sister, handicapped shower room seat, and an immediate response to everything the hotel could provide. All concierge services are available as soon as we request.
I will come back to this hotel happily.
My best compliments to all the staff of Park Inn by Radisson Brussels Airport.
Norlita Uriarte
New York, NY 10028
USA
s, dining , and all concierge services
GGuest UserI have been stayed in this hotel at twice , Close to Brussels airport. Convenient with free shuttle pick up ! All staffs in the hotel provided good services
Room is cleaned n very spacious.
GGuest UserGood value accommodation with the added bonus of a small kitchenette. Very clean and good gym and complimentary laundry facilities. The only comment is it's about a 10 min walk from the nearby Diegem train station which is not easy to manage with luggage in the rain. Better if you have your own vehicle or are coming directly from the airport. Bus stop to avd from the airport nearby but again the bus stops don't have shelter so not ideal waiting for the bus or alighting from a bus and making your way to the hotel. Limited gluten free offering.
GGuest UserLovely hotel in a great location for walking to all the main sights. Staff really helpful and friendly and let us know about a light show that night for the university 600th anniversary celebration - really enjoyed it!
Breakfast was amazing!! Definitely worth the 25 euros. The buffet includes everything you could possibly want plus some extras like interesting yoghurt toppings and mini pancakes! Lovely grounds - too cold to enjoy unfortunately. Very clean and quiet room with huge bed so slept really well. Definitely recommended staying here!
GGuest UserThe hotel was fantastic, the people were great! The only problem I had was they had a washer and dryer to use but it took 4 hours to do two loads of laundry that cost me $30.00. Because we were traveling backpack that was one of the most important things on our trip. So it was a great disappointment. Other than that the hotel was fantastic and again the customer service was really good. I would definitely stay there again just make other plans to do laundry.
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