Located in Cheb, Hotel Stein is on a lake, within a 5-minute drive of Ohře and Komorni Hurka. This family-friendly hotel is 2.6 mi (4.1 km) from Zrcadlový Labyrint and 2.7 mi (4.3 km) from Ingo Casino.
Pamper yourself with onsite massages and body treatments. You're sure to appreciate the recreational amenities, including a water park (surcharge), a hot tub, and a sauna. This Victorian hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Skalka, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Planning an event in Cheb? This hotel has 200 square feet (19 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 34 guestrooms. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have showers and complimentary toiletries.
It's a very beautiful town. The newly opened hotel is great – beautifully designed, with warm service and delicious food. I would definitely stay at this hotel again if I had the chance to come back.
It is excellent to have both breakfast and dinner included in the booking. The 1st night dinner is too salty and the second night dinner becomes normal taste and very good. There are variety of food in breakfast.
Well, the hotel has enormous potential...
Problems at check-in and check-out made the stay less than enjoyable overall. The hotel itself is beautifully designed, and everything is of high quality. The location itself is a matter of taste; what's disappointing is the street opposite, which is very busy and noisy.
The air conditioning in the room didn't work at all; we had 26°C at night with an outside temperature of 15°C.
The service has a lot of room for improvement; it seems like the staff only started running the hotel a few days ago. We decided to have dinner at the hotel on our first evening. The quality was okay, but they couldn't manage to get the wine we ordered and a second one in 45 minutes. We were almost finished eating when we were brought two glasses of Chianti, which were of subpar quality. We were really looking forward to having breakfast on the terrace due to the nice weather, but this wasn't permitted. Thirty minutes later, however, other guests were allowed to do so. The staff is trying hard, no question, but they're completely overwhelmed by the workload at this sophisticated hotel. We certainly have high standards, but given the prices, they're justified. Unfortunately, this three-day short break was significantly marred by the things described above.
If the service matches the quality of the building, this would definitely be a recommendation, but currently, it's not for us at all. A shame!
A beautiful stay in this hotel! We were here 3 days and very satisfied. The hotel is clean, cozy and the staff very friendly. The food was delicious and the atmosphere pleasant. We have been well rested and will be happy to come back. Very recommendable!
Das Ensana Nove Lazne in Marienbad hat uns sehr gut gefallen. Es liegt sehr zentral, direkt an den Kolonaden und am Kurpark. Der Empfang war sehr freundlich und wir konnten uns in deutsch verständigen. Wir hatten Halbpension gebucht. Das Essen war sehr gut und wurde teilweise ganz frisch zubereitet. Das Personal war sehr freundlich und umsichtig.
Unser Zimmer war sehr gut ausgestattet und wurde vorbildlich gereinigt.
Wir hatten die Möglichkeit Tee oder Kaffee auf dem Zimmer zuzubereiten. Die deutschen Fernsehprogramme hätten etwas umfangreicher sein können.
Ganz toll fanden wir das historische Bad, die tägliche Nutzung (auch die 3 Saunen und die Whirlpools im Haus) ist im Preis inklusive.
The Ensana Butterfly Hotel is located at the beginning of the curtains near the colonies. All important places in Mariánské Lázně are walking distance convenient to reach. Also the connection to the ÖPNV is good. The hotel has a good wellness area with swimming pool, wire pool and Finnish sauna. This is for hotel guests free and to reach from the hotel rooms via an extra lift. Breakfast was very good. There were snakes at the coffee machines from time to time. Here it might be better if there were normal filter coffee also in the can and only ”special drinks” like Cappuccino etc need to be picked up at the coffee machine. Also the room equipment top. Mariánské Lázně is rather a small place The hotel Butterfly is also a bridge of the Ferdinand source and you can drink healing water at any time. For night-worms, it is mentioned here that after 22:00 a.m., the hotel entrance must be called.
Very Good
23 reviews
8.2/10
Price from
AU$ 102
per night
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8.4/10
Very Good
SSogolWe were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading.
Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay.
In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations.
The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property
GGuest UserOverall, the hotel was excellent in every aspect, the room, cleanliness, service, and location were all outstanding.
However, our experience at the restaurant during our first visit was disappointing. Despite having a confirmed reservation, the hostess insisted on seating us at the very last table, claiming that all other tables were reserved and already chosen by other guests. After we declined that table, she eventually agreed to seat us at a somewhat better one.
What was surprising is that after we finished our dinner, the restaurant remained largely empty, which made the initial justification confusing and left us feeling uncomfortable. The interaction came across as unwelcoming and, unfortunately, felt discriminatory.
Aside from this incident, everything else about the hotel was truly excellent.
GGary0423The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
AAnonymous UserIt was absolutely amazing experience to stay here. The hotel is located very centre of tourist area with lots of choices of restaurants and cafes. The interior and the room were stunning. Limited time slots if check-in and out might be inconvenient for some, but we arrived and left during daytime, so it was not a problem for us.
The breakfast was also very tasty, albeit service was a bit inconsistent (the menu was provided on the first day but not on the second day and limited choice).
Overall, we had very good time and we would love to stay here again.
GGuest UserVery nice, well maintained hotel near the colonnade in Karlovy Vary.
Pros: large room, parking available in front of the hotel, great breakfast
Cons: staff who speak Czech poorly (Russian speaking), even though it is a spa hotel, we were not advised to go to the Spa because it was very crowded. If we want to go to the private spa, we have to pay an extra 100 euros! That is impossible! 🙈
GGuest UserGreat location, luxury spacious room design, delicious and various breakfast with friendly receptionists and reasonable price.
They provide dinner as well, strongly recommended! Daily different dinner offered such like grilled chicken, vegetables, salad, salmon, lamb, beef, sweets and fruits in the inviting harmonious atmosphere restaurant.
GGuest UserWe loved this hotel. The rooms were large with plenty of storage and very comfortable beds. It was a short walk to the park and there were many restaurants nearby. There is a salt cave very close by that we also enjoyed. The spa is a little disorganized but the treatments were very good. I would definitely go back.
EEl Profe CGreat location with a multilingual staff! The free 3-hour access to Saunia is a big plus + the added convenience of an in-house clinic that offers several therapies as well as spa services. The breakfast buffet is very filling and varied. All in all, a very convenient location and hotel stay!
WWKEIt is excellent to have both breakfast and dinner included in the booking. The 1st night dinner is too salty and the second night dinner becomes normal taste and very good. There are variety of food in breakfast.
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