Location is great, very close to King’s Cross station and St. Pancras station. Many attractions such as The British Museum, Convent Garden, Coal Drop Yard etc. are all in a walkable distance.
However, due to the heat wave, extremely hot weather, while waiting for check in at the lobby, the waiting queue is super long, it was very hot and unbreathable.
There is also no AC or fan in the room, and no fridge. With a strap tied to the window, we could only open a small gap, not enough for the oxygen to enter the room. It was too hot during the night, the room was like an oven, we couldn’t sleep, had to get to the lobby to ask for a solution, the staffs said that they have fan for borrow, but that night they already lended it all out. They marked our room number and said will deliver a fan to our room the next night, but the other night after we get back to our room we did not see any fan in our room. Lastly, the lock of our bathroom is broken.
Upon arrival at Terminal 4, take the escalator up to Level 2 (Departures) and follow the signs to the hotel. The exit is via a skybridge, and it's only a few minutes' walk. The Crowne Plaza and Holiday Inn are housed in the same complex. The hotel rooms feature laminated glass windows, providing excellent sound insulation, allowing you to enjoy views of planes taking off and landing nearby without the noise.
Hotel near Bank,London1.1% of visitors choose this area
SSamuel James2025.09.23
Really fantastic stay, bed was comfortable, plenty of space and was even lucky enough to benefit with an upgrade! Great experience all round, would 100% recommend!
Hotel near Kensington,London10.6% of visitors choose this area
Tthe solo traveler 32025.09.17
the room was a good size for one person. the ceiling was rather low, especially in the bathtub where one has to stand inside to take showers. even for me and i’m a small person (165cm/5’4). overall bathtub/shower arrangement was awkward. with only narrow glass partition, water would go everywhere. the water pressure was strong, so that’s a silver lining.
appreciated how fluffy and comfy the bathrobe was. the linens felt crisp clean and most of other stuff in the room. but the teaspoons were dirty.
the breakfast was okay. the staffs were nice. the location was good. there is a bus stop very close, hammersmith station is only 25 min on foot, a good shawarma place was nearby, and right next to it there’s sainsbury local. the neighborhood felt safe, which was one of the most important conditions i was looking for.
final thought: mixed. most parts were okay, some not.
The location is not easy to get to and no signs was available. The room was clean but outdated deco. The bedside USB sockets does not work, we have to charge our phones at the desk. The handwashing liquid, shampoo and conditioner were fixed too high and inconvenient location. The shower water pressure was too low. The breakfast was the worse experience I ever had in a Hotel. Very limited types of food available and ran out so quickly as soon as many guests but little food. Only one staff on duty for topping up food and one staff to clean tables. There were not enough tables and seats available. It was complete and utter chaos. A guest accidentally spilled a cup of porridge into another customer but there were no napkins to clean it up. I never seen such chaos. I would not recommend this hotel and never go again.
2 stops from Stratford which is a major interchange. It's a better Interchange to the Elizabeth linel to the airport compared to others on the Central line. It's a basic hotel with just a clean bed. If that's your expectation, you are fine. No mini fridge, no bathroom amenities like toothbrush and shaver and no complimentary drinking water after the first check in. I asked and was told only 2 bottles regardless of length of stay. However, you can get hot water and tea in the reception area.
Reception staff was great though.
Hotel near King's Cross St. Pancras,London3% of visitors choose this area
CCL€M€NT2025.09.30
Stayed 3 nights, location is convenient being near to station (Angel) and fairly walkable to Kings Cross station. Daily room service and room interior condition is good.
However, during our 3 nights stay our cards were locked out from the lift in 5 different occasions and had to be reactivated at the reception. When asked why, the front desk receptionist told us that the card ran out of battery (???).
Overall its a nice hotel at a convenient location if you can put up with some of its system glitches.
Hotel near Paddington,London6.5% of visitors choose this area
MM288819****2025.08.26
The hotel is located directly above Paddington Station, offering direct access via a covered walkway so you don't even need to leave the station. Downstairs, you'll find a Starbucks, M&S, and other stores, making both travel and shopping incredibly convenient. Step outside, and you're immediately at the Tube and train stations, providing easy access to all major attractions and Heathrow Airport. The room was very clean and surprisingly quiet at night, with no train noise despite its location. It was a great stay, and I would definitely consider staying here again on my next visit.
Hotel near Kensington,London10.6% of visitors choose this area
AAnonymous User2025.08.16
Visited in August, peak season. Given the central London location and the time of year, I can appreciate that prices are higher, so I somewhat understood the cost. HOWEVER, for a room costing on average 1500 RMB per night: it was small, outdated, and frankly, looked quite grubby. There was a strong, unpleasant plastic smell that greeted us upon entry and didn't dissipate even with the window cracked open for our entire four-night stay. The bed linen made me incredibly itchy all over, leaving me constantly scratching. To top it all off, at 1:30 AM, someone accidentally triggered the fire alarm, and the piercing siren blared throughout the building, prompting hundreds of guests to evacuate – certainly a dramatic and unforgettable (for all the wrong reasons) experience. Breakfast was quite varied, and the pool and gym facilities were adequate. But no matter how decent the public areas are, I'm staying in the ROOM! 😩 Absolutely NOT recommended!!!
Hotel near Kensington,London10.6% of visitors choose this area
AAnonymous User2025.08.01
Rooms need to be updated but other than that, it’s great. Bed was comfortable and the towels were good to! Breakfast was good, staff was very friendly. The last morning they had the GM in the breakfast room helping out. Very nice and friendly lady.
Very Good
277 reviews
8.6/10
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8.2/10
Very Good
GGuest UserHotel was a little old fashioned in the build, Service was good.
The Aviation bar with a view was fantastic, The price of drinks wasn't. £7.40 for a larger that costs me £3.90 in my local.
Hotel room was clean & very presentable but old fashioned.
Parking was expensive @ £18 a night.
DD TKKWe have booked for 5 nights, but when we checked in very late on day one, we were given a sub par room which was much smaller than what we have booked, and it's also very old. We made the complain to the front desk, and they didn't have any room to change for us. They only promised to give us a better room for the next 4 nights. Since I have prepaid already, they should not give our room to someone else even if they are full.
The hotel is very clean and the location is excellent.
GGuest UserWe're a family of 4 with 2 young children and booked the studio. But when we arrived, we were told that the room had no electricity and so split us into 2 rooms instead.
While the rooms were generally clean, most of the bath towels had brown patches or old blood stains on them which was quite gross. 1 room that we were assigned to also had a weird fishy smell at the stove area.
The hotel is about 7 min walk from Aldgate East tube station and is located on quiet street. This is not a very pleasant area, and there were always shady characters around the tube station, which made us feel uncomfortable, so we tried not to stay out too late.
Staff were friendly and accommodating but they appeared short staffed during check in / check out timings. Only 2 staff on duty, so there is a bit of a wait if you need their help at these times.
AAnonymous Userthe staff was so nice and warm welcoming. the room and facilities are quite good but it looked old a little bit. after checking out, i left the luggage at the hotel to traveling in other places and came back to take my luggage in the evening — this is the best point that i love ❤️
SSiu Cheong Chan 16The location is not easy to get to and no signs was available. The room was clean but outdated deco. The bedside USB sockets does not work, we have to charge our phones at the desk. The handwashing liquid, shampoo and conditioner were fixed too high and inconvenient location. The shower water pressure was too low. The breakfast was the worse experience I ever had in a Hotel. Very limited types of food available and ran out so quickly as soon as many guests but little food. Only one staff on duty for topping up food and one staff to clean tables. There were not enough tables and seats available. It was complete and utter chaos. A guest accidentally spilled a cup of porridge into another customer but there were no napkins to clean it up. I never seen such chaos. I would not recommend this hotel and never go again.
AAnonymous UserRooms need to be updated but other than that, it’s great. Bed was comfortable and the towels were good to! Breakfast was good, staff was very friendly. The last morning they had the GM in the breakfast room helping out. Very nice and friendly lady.
MMeg6366This hotel was so close to Euston station, made catching my early morning train much smoother! The room was small, but comfortable. The breakfast had a good amount of choice, including non-dairy milk for coffee or cereal.
GGexing~tianxiaThe rooms are pristine and, despite the hotel being open for just a year, there was no unpleasant dampness or strange smell from the water. The service was also excellent. It appears the hotel uses a water softening system, as my hair felt incredibly smooth after washing. The complimentary bottled water is also a custom-branded mineral water, which adds a touch of sophistication.
While not in the city centre, the hotel boasts excellent transport links. It's particularly well-served by buses; route 55 goes directly to Oxford Street, and route 205 takes you to King's Cross Station (convenient for trains to Cambridge and other cities). It's incredibly easy to get around from here – just remember to check the bus direction! When returning to the hotel, it's actually closer to alight at the bus stop after Old Street and walk from there.
Overall, this hotel offers fantastic value for money. Perhaps because it's a newly opened hotel still in its introductory phase, securing an Executive Room in London for just over 2000 RMB is genuinely a great deal.
OOllieSmithOne night stay at heathrow after a flight.
Emailed hotel the night before to ask for a nice view as it was my brothers birthday treat and he loved watching the planes. Had already booked a runway view room but some are on lower floors so more restricted. On arrival at the hotel they had upgraded us to a suite which was a really lovely gesture however we had booked a twin and the suite was a double. We asked for the sofa bed to be made up. After 4 visits to reception and a 5 hour wait, housekeeping finally made up the sofa bed. By this point we were extremely tired as we'd had a really long day so it did damper our experience a little. The birthday cake and note in the suite were a lovely touch.
With the upgrade, we were given access to the executive lounge which has a great view over the runway to watch the planes. Drinks available all day with alcohol in the evening and canapés. Unlike every other executive lounge ive been to, the canapés were served plated to your table which seemed a little strange and also made the service very slow as the lounge was full. Also meant there was a higher level of wastage as people didnt want some of the selection. Based on this visit, I wouldn't book a room for the lounge access. There are much better hotels at the airport with better lounges if that's what your looking for.
Beds were extremely comfortable. Lovely bathroom. Again, great view of the runway. Aircon wouldn't go below 20 which was a little annoying with how warm London is at the moment.
Great selection at breakfast. Friendly staff. Delicious food.
I would stay here again but wouldn't worry about access to the executive lounge as that was disappointing.
JJSSYCheck-in and check-out were both smooth and efficient. The bell man or concierge were very attentive and helpful with our bags. Breakfast buffet was good. Room was clean and provided nice shower gel and shampoo. Location is great, just next to the tube station, several shops and eateries.
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