The rules for check-in is too much.. we must wait the queue around 40 mnts and the room still not available at 14:59
The location is hidden~ behind of another building
The room is good
The employees’s service 10/10
Location 6/10
The location is strategic, the hotel facilities are very complete, the connecting room is the same as 1 king/queen bed, and you get the best view from the hotel.
Especially the hotel is kids friendly so the kids are very happy.
Highly recommended for a staycation with family
Stains exists on freshly washed bed sheets. The hotel's laundry somehow couldn't get rid of such stains leading to perception of unwashed / unchanged bedsheets
Bath towels have fermented smell like they have not been sunned / dried enough after washing
Pleasant stay here. Staff friendly and helpful. A nice hotel labelled bag for hand carry. Love the toothbrush set. Wide nice breakfast spread. A worthy hotel to stay in Palembang
Location strategic. Room is on smaller side and they don't provide babycrib. Cleanliness needs to be improved. But their breakfast was superb. Pool and kid playground also small. The highlight was only the breakfast
Novotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts.
The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors.
While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang!
Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis.
Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional.
Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!
Relatively newer in structure and design. Love the layout of the Family Room. Love the friendly staffs from the front desk to the concierge. Their wide variety of breakfast is nice and delicious....Its my 2nd time staying there....Highly recommended
The hotel is a bit far from the city center, but I chose it because it’s conveniently located near my workplace. I was really impressed with the cleanliness, comfort, and service. Everything was excellent. The amenities were complete, the staff were attentive, and the overall experience truly felt like a genuine five-star stay.
However, I was a bit surprised to learn that a deposit of Rp500,000 per room was required upon check-in, as this information was not mentioned on Trip.com. It would be helpful if this detail were clearly stated in advance for guests’ convenience.
Even though it’s not right in the heart of the city, transportation is easy since online taxis are readily available. Getting to the city center or exploring nearby attractions was no problem at all. Overall, it was a pleasant and comfortable stay. Definitely a hotel I’d consider returning to.
Amazing
131 reviews
9.4/10
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9,1/10
Great
Best hotel in palembang town for vacation with children
excellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!
Best experience of staycation in palembang so far, the staffs, service and fast response to accomodate the needs of ours. Thanks for the unforgetable experience IBIS Palembang
One of the best hotels to stay in Palembang. It's strategically located in the city center, nearby any amenities, public transport, and malls. We stayed during Christmas weekend, so it's quite crowded with many guests. The downside, we need to wait a little bit longer with only 2 hotel lifts during busy hours and we didn't manage to use the swimming pool. Other than that, the staff is friendly, breakfast is nice, and room is clean.
We had a pleasant stay and the breakfast was fantastic. I bought lumpia separately during my checkout and all the staff were polite & helpful. I will definitely recommend my friends and relatives to the ALTS🤩The rooftop swimming pool is clean and the view was 👍🏼 Near for karaoke 🎤 and Near for food hunting😋
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