GGuest UserWe have booked for one night and yes, we did call them that we'll be arriving very earlier, like midnight to 1 am and asked if we can just stay in the lounge because there's also a 24-hour desk. We're probably gonna stay at least 3-4hrs tops cause we're planning to see Rome very earlier to get decent pictures before tourists arrive. They told us yes, and that we can also do earlier check-in like 1-2pm if the room is ready. We have arrived and the receptionist was very rude right from the start. There's also one foreigner before us who clearly doesn't speak Italian. The receptionist was all over the place, commenting about how come people want to book earlier, mind you we understand everything cause we also know how to speak Italian. But when it was our turn and told him everything, he basically turned us away and that we cannot stay there. It's fine, no problem, but we did asked if we could just stay a little bit to find another hotel to stay for the night, a little 10 mins won't hurt anybody but no, he did tell us to go outside and literally throw us away, mind you we're 2 girls outside of Rome at 1-2am in the morning, the least you can do is let us stay inside until we get another place to stay. After 10mins outside with no hotel to book and 3 men we're coming towards us with a bag that you can literally tell they stole, we forced ourselves back at the hotel cause we're very scared and YES, THE RECEPTIONIST TOLD US NO AGAIN, even though we told him that there are 3 men 5 ft away from us. He told us that his work is also dangerous because the door was broken, which is by the way not our fault. We didn't have a choice but to book for the night that costs us 170 euros, from 1am-11am! After we paid and got our key-door, it's like nothing happened, he's suddenly very accommodating, very talkative like he didn't throw us away 10 min ago.
This was the worst 3-star hotel I've ever been to, everything is perfect apart from that old receptionist. Never again!
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