Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
The location is still very good, the room is too small... The space planning is very compact and there is everything that should be there. The price is really cheap, so the overall price is very high, it is a good choice for us to stay for one night. The scenery of Kumano Ancient Road is really good
This hotel definitely deserves a 5-star rating; it pretty much met all my expectations for this vacation. Make sure to book a sea-facing room! The rooms are quite spacious, and they offer futon-laying service. When you open the window, you're directly overlooking the sea. Be aware that some room types might have the parking lot obstructing the view, so it's not a completely unobstructed oceanfront view. The best part of the hotel is undoubtedly the hot springs, which span three or four levels. The lowest level is open-air, allowing you to experience soaking in the water while gazing out at the Pacific Ocean in the morning. The hot springs were absolutely the highlight of our trip, incredibly comfortable and relaxing, so much so that we spontaneously extended our stay by an extra night. The dinner included with the room booking was just okay, but breakfast was decent. There are several restaurants within a 10-minute walk, so you don't necessarily need to book dinner with your room. The facilities are comprehensive, including billiards, KTV, and a bar.
Although I only stayed in Shirahama for one night, I canceled two hotels in succession and came to Haiyue after struggling. In a quiet harbor, the boss was elegant and elegant, Lao Bai was enthusiastic and meticulous, and communication was smooth throughout the process. Opened more than a year ago, the facilities are very new, and the room is very big. You can lie on the tatami and watch the sunrise directly. You can drink up to 6 bottles of drinks a day and it is impossible to finish them. Pola toiletries have two series from makeup remover to moisturizer. There are also pigeons for children. The bathing supplies are so meticulous that they provide socks and silk eye masks. The bathing pool is super clean, and there are all kinds of ice creams for free, and the meals provided are also very rich. Despite his busy schedule, Lao Bai also drove part-time as a tour guide to take us to visit the scenic spots. He showed his sincerity in every aspect. He is already thinking about coming to Haiyue next time when the weather is hot.
Facility : Hotel provide open hot spring to every host and private hot spring with very reasonable price. Both have good view, clean facility and clear instruction
Service : All staff are helpful and polite. Welcome message everywhere.
Food : tasty and fresh dishes to let you taste Japan everyday. In addition, they introduce to you different sake with very good price. Lastly, staff will introduce to you different dishes so as to understand Japan more.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Summary:
1. Airport transfer to Shirahama needs to be booked in advance via email.
2. The hotel is excellent and newly renovated. The hot springs are fantastic.
3. Transportation is inconvenient, but there's a shuttle service to Shirarahama Beach.
4. It's about a 15-20 minute walk downhill to a convenience store. The distance isn't actually that far.
The room was even better than it looked in the pictures. Bathrobes and towels were replaced daily, and the kitchen downstairs had a full set of utensils, making for a very comfortable stay. The Shin-Yuzaki bus stop right outside was convenient for getting around, and the shared hotel public bath was great, not too crowded even during the National Day holiday. The popular ramen shop and bakery nearby are also worth recommending!
I've tried both of the onsen hotels in Nachi that require a ferry to access, Urashima and Nakanoshima, and I highly recommend Nakanoshima. Everything from the hotel environment to the dinner and breakfast was excellent, especially the kaiseki dinner, which left a very deep impression on my trip to Kyoto. The picture shows the menu translated by my phone, and I must specifically mention the wagyu beef – it was absolutely delicious!!! The waitstaff even gave us an extra plate when they saw how much we enjoyed it, which was a great touch! Also, if you're going to use the onsen, you absolutely must try the outdoor one. Relaxing comfortably while looking out at the sea – now that's a vacation!
It is located in the countryside of Tanabe but the transportation is relatively convenient. This hotel is a member of the Secret Hot Spring Guardian Association, and the water quality of the hot spring is very good. The waiters were all local elderly people, and my lovely mother-in-law came to talk to me with a translator during dinner. The food is not luxurious, but it is still quite traditional and authentic Japanese home-cooked food.
Amazing
15 reviews
9.5/10
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€ 215
per night
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8,9/10
Very Good
I had a wonderful stay at Shirahama Terrace Hotel. The location is perfect — just a short walk from the beach with a beautiful ocean view. The room was clean, spacious, and very comfortable. I especially loved the onsen facilities; they were relaxing and well-maintained. The staff were friendly and helpful throughout my stay. Breakfast was delicious, with a good mix of Japanese and Western options. I would definitely recommend this hotel to anyone visiting Shirahama.
I stay 2 night here. Service is excellence as always. Do check in before heading to Port and ask where is the place. Got lounge and timing for ship to bring you to the hotel. There is also shuttle bus bring u to train or bus station from the port so do request for it
Overall, my stay was pleasant, but as a Marriott property, I had slightly higher expectations. The lobby felt a bit too simple compared to what I anticipated, and I found communication at the reception a little challenging as the staff’s English could be improved—especially since many international guests stay here. On the positive side, I really appreciated having a pool despite the hotel being so close to the beach. That said, I was surprised to find quite a bit of sand at the bottom of the pool, which affected the experience. Other facilities were excellent: I especially enjoyed the hot spring and the souvenir shop. Overall, I would still recommend this hotel to others.
The staff at the hotel were extremely friendly and approachable. They patiently guided us on all our queries and were always helpful whenever we needed assistance. Our stay was lovely and pleasant, making the experience very comfortable overall. The location is also very strategic — JF Katsuura Seafood is just a 2–3 minute walk away, which was very convenient for meals and exploring the area. Overall, a great stay and we would happily recommend this hotel.
Comfy bed, large and clean room. Have common areas like shared kitchen at the residence. The residence is located next to the main block of the hotel. You have to walk outside for ~2min to travel to the main block if you would like to enjoy the hot spring / play at the game room / exchange for new towels. Hot spring is nice, with indoor and outdoor areas. The outdoor one is with stunning sea view. There are snooker, table tennis, and other games in the game room for all guests.
Grateful for the nice and helpful lady at the reception. Facilities are great (Onsen of course), a decent room to stay in and they even offer you amenities to enjoy tea there. Also, thankful to the hotel that offered me a ride to the train station so that I don't have to worry about getting on a bus with my heavy luggage. Thank you for such a pleasant hotel experience you have offered me, hotel staff team!
Right in front of the bus stop Kamaya-Mae I think.. Kind hosts who speaks a reasonable amount of English. Dinner smelled delicious but I didn’t go for it because I wanted to try the other restaurant in the area. If I return to kawayu, I will come back here.
Our family of 4 had a great time at Infinito. We like to thank the team for making our stay super comfortable. The view from the Pacific Cafe is incredible with sunset. The hot bath with ocean view is unique experience
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