Posted on Apr 2, 2024
Lauren Goatley
I usually have a good time at the resort and stayed a couple of times. This time from the start, there were a few things:
I had asked reception because we were going early, to have the breakfast boxes for the kids early to take at 5:30.
When we got to the restaurant in the evening it took a while to be served.
When we got the kids in the shower, there were no towels and when we phoned it took a while.
We also phoned to ask for normal milk as my child can’t have creomora and they said they would bring but never did.
Then our taxi driver let us down so I called reception to book an airport shuttle in the morning and she said she would call back but never did. Eventually after I called back, they got back to me with results. Didn’t tell me the price though.
When we checked out at 5:30, they didn’t have the breakfast boxes. And told us our taxi was K400 per head!
So all in all, wasn’t a great one.
Show more
Price per night from:MXN$2,450
Posted on Feb 12, 2025
Guest User
Hotel and location is perfect and central to everything.
Room service for repairs is very slow to come out to check.
Food was good but lacked variety during dinner and menu options could do with an improvement.
Indian food was passable could do with a flavour balance.
Overall great stay
Show more
Price per night from:MXN$1,417
Posted on Sep 2, 2025|King Room
Guest User
The place is really an amazing place. well caring staff members with a welcoming smile.l really felt at home beyond the boarders. The food was really amazing, especially in the morning.The environment is really accessible to a mall, which is a walkable distance.Protea team welldone #Protea hotel Cairo road.
Show more
Price per night from:MXN$1,920
Posted on Oct 23, 2026|Executive Room
Al123Booked this hotel, ticking search boxes for pool and steam room.
Hotel itself was fine but there was no swimming pool and their steam room was out of order!
Their food was good as was their service at breakfast.
It had a charge to use the executive lounge facilities even though I had paid for executive floor room, NO NO! You don't double charge your guests!
The hotel kindly moved me to Holiday Inn which had those facilities.
I ask Trip.com yet again to ensure that your hotel descriptions are accurate.
I have lost 271gbp due to this error and yet Trip.com only want to compensate me 100gbp.
So booking through trip.com I just lost 171gbp!
Trip.com you need to start to take care of your customers; what is the point of my diamond membership with you if I am simply going to be ripped off?
I would NOT stay at this hotel again even though they advertise to be 5 star but have NO pool and they charge you for executive lounge, please take a leaf from your competitors who offer such services and it is all inclusive when you pay for executive room. Dismayed business traveller!!
Show more
Price per night from:MXN$2,860
Posted on Aug 16, 2024|Twin Room
Guest User🌿The cleaner’s ingenuity and dexterity help clean up the dirt of life bit by bit, allowing the sunlight to shine through the window and fill the entire room. Hygiene is not just a superficial effort, but also a life attitude and cultivation. (๑˃̵ᴗ˂̵)و✧*。
Show more
Price per night from:MXN$1,284
Posted on May 25, 2026|Standard Room
Guest UserConvenient location, and the room facilities and hygiene meet standards. I didn't try the food, so I can't comment on that.
Show more
Price per night from:MXN$1,987
Posted on May 7, 2026
Guest UserDidn’t realise before booking that this is a Chinese-operated hotel aimed I would imagine at hosting the local Chinese workforce. All TV channels were in Chinese, breakfast was Chinese food, coffee machine instructions were in Chinese. However, the staff were all Zambian and extremely helpful. Supposed to be a no-smoking hotel but it smelled strongly of cigarettes in our corridor. Bathroom kept smelling like a ‘wet dog’. No facilities in the hotel but luckily a great bar and restaurant next door.
Show more
Price per night from:MXN$2,109
Posted on Aug 29, 2025|Superior Room
Jiten V.A very clean hotel, well maintained with friendly staff. Radisson breakfasts are always amazing, never fails to impress. Definitely staying there next time. Room was huge and i got a free upgrade!
Show more
Price per night from:MXN$2,809
Posted on Oct 10, 2023
SSoni
Perfect location and clean hotel.
Continental breakfast was good. Nice Zambian coffee was available on request.
A little noisy daytime @ lobby/restaurant area, as it's the place where most of the hotel staff members remain to watch TV😀😃😄 . The pool was clean. Recommended place for a family stay.
Show more
Price per night from:MXN$1,442
Posted on Aug 3, 2025
COLAbear
Facilities: The room is large and has a terrace.
Health: Medium level
Environment: There is an Italian restaurant downstairs
Service: Check-in is slow
Show more
Price per night from:MXN$1,801