Beach Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

I’ve always wanted to spend a day at Lone Pine Penang, and I’m so happy I finally got the chance to experience it. 🤍 Everything about the stay was lovely, from the beautiful colonial-inspired surroundings and charming architecture to the peaceful atmosphere and thoughtful service. The whole place feels like a little escape from the busy world, with such a timeless and whimsical charm. It was exactly the kind of place I had imagined it would be, and getting to slow down and enjoy a day here felt really special. Definitely a stay I’ll remember and a place I’d love to return to someday. ✨

I stayed at this hotel for two nights and was very satisfied with everything. The room was spacious, the bedding was comfortable, and the environment was pleasant, truly giving a 'facing the sea, with spring blossoms' vibe. The only thing I was unhappy with was the salesperson at the gift shop next to the lobby on the first floor. I bought a bunch of fridge magnets, and after paying, I asked if they had a gift bag, even offering to pay for it. The Malaysian saleswoman wearing a headscarf suddenly yelled at me, meaning they don't provide gift bags and told me to get out quickly. She really yelled, which was a bit baffling and not a polite tone at all. She clearly wasn't friendly to Chinese people. One star for this attendant. Since the shop is inside the hotel, I consider it bad service. It instantly ruined my mood.

Overall, everything was pretty good. While the rooms and hotel facilities are a bit dated, it is an established hotel, and the overall maintenance is quite good, reflecting the quality of a traditional hotel. The resort atmosphere is excellent, with a relaxed and comfortable environment, perfect for slowing down and getting some good rest. The service was generally quite attentive, with friendly staff and smooth communication throughout my stay. The dining was decent overall; the selection was reasonably rich, and both the taste and quality were good, satisfying my needs during the vacation. Although the hardware facilities aren't the newest, the overall experience was still quite comfortable, and the ambiance of an established resort hotel was definitely present.

The environment is good and the service attitude is great. The breakfast has a wide variety of options and the food is all quite good. You can walk straight out from the pool area to the beach. However, I personally felt that the soundproofing in the rooms wasn't very good.

The best feature of this hotel is its direct beachfront location. Our room had an absolutely perfect, completely unobstructed view of the ocean.. The pool faces the cafe, so we could easily watch the kids swim while enjoying breakfast. The room cleanliness needs improvement, and the mattress was way too hard for a comfortable sleep..

The facilities are indeed quite old. The bathroom door creaks loudly when opened or closed. I also requested a high floor, away from the elevator, in my Ctrip notes, but it had no effect. The shower and bathtub are combined, and the bathtub is so old that using it for a bath is out of the question. When paying at the front desk, I was overcharged for the tourism tax, even though it was included in the booking. Luckily, I noticed it during checkout. The front desk staff's professionalism is questionable. The pool closes at 7 PM, which is too early. It's barely 6 PM before the sun isn't too harsh, so if you're concerned about sunburn, you can't really enjoy it for long. Pros: Multiple pools with waterslides, making it more family-friendly than Shangri-La Rasa Sayang. The breakfast selection is also quite good. The king-size bed is spacious, so sleeping with a child isn't cramped. The Chinese-speaking staff at the front desk were very helpful. You can walk to Rasa Sayang next door for activities. Food options nearby are also convenient, with a night market. However, in comparison, I feel that the adjacent Parkroyal Hotel is better, and the price is similar. The beach area there is flatter and larger.

Excellent service, friendly staff and the room are clean and comfortable with the sea view. I could sense their enthusiasm and dedication in serving guests. I could really feel their enthusiasm and dedication to serving guests, get a piece of welcome biscuits. It was my birthday on the day of check-in; my husband had specifically informed the hotel staff before check in and they kindly decorated the room a little for the occasion and a slice of cake by room service . In next day morning we going for breakfast ,the staff wished me happy birthday . so grateful

Beautiful, beautiful, beautiful! The pool, the room, and the mall are all just 3 minutes away. You can step out of the hotel, take the elevator, and everything is super convenient, no matter which way you go. You should definitely try the durian next door, it's amazing! When you go to the beach, remember to search for the Starbucks at Tingyi branch.

The hotel has a great location with a private beach, and you can see a beautiful sea view right as you enter. The customer service staff were also very friendly. The only minor drawback was the small ants in the room.