Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
GGuest User2025.12.10
I recently stayed at the Promenade Hotel Kota Kinabalu, and it turned out to be a very pleasant experience. The location is excellent—right in the city center, making it easy to walk to nearby restaurants, shopping malls, and the waterfront. It’s convenient whether you’re here for business or sightseeing.
The room was clean, comfortable, and well-equipped. The bed was cozy, the air-conditioning worked well, and the Wi-Fi was stable. I also appreciated the small touches like the coffee/tea facilities and a good-sized work desk. If you’re lucky to get a sea-view room, waking up to the South China Sea is definitely a bonus.
The hotel facilities are also great. The breakfast selection was good with plenty of choices, and the staff were friendly and helpful throughout my stay. The check-in process was smooth, and I felt well taken care of.
Overall, I had a very good stay at Promenade Hotel. It has great value for its location, comfort, and service. I would gladly choose this hotel again the next time I visit Kota Kinabalu.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
Pprya2025.11.02
Had a pleasant stay for a short business trip. The staff were friendly and helpful throughout my stay. The room was clean, comfortable, and well-maintained. Amenities were complete, especially the gym which was convenient and clean. Location is also strategic with easy access to nearby restaurants and conveniences. Overall, a comfortable and hassle-free experience. Would definitely consider staying here again for future work trips.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
GGuest User2025.09.29
The Hotel is located at the area with many seafood restaurants and it is also convenient to access to different shops. On the first day, we were given a room without views that made us very unhappy. Then they agreed to change it to better views. The sensor of the light control was out of order on the third day, but they could fix it on the same day. The staff of the Hotel would send messages to connect with us. It was very helpful Hotel. Their breakfast was really fantastic, we highly recommended it.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
GGuest User2025.12.18
I have to say this is one of the best hotels that I have ever visited. The hotel room is dustless, very clean. The location is very strategic, less than 5 minutes walk to go to Todak waterfront to enjoy seafood, or another 5 minutes walk in opposite direction to go to Suria mall for shopping. The staff here are friendly and dedicated in their services.After checking in, the staff gave me a call to ask me whether I am happy with the condition of the room. The breakfast is awesome, many varieties and very tasty. I am a demanding person, but this hotel does not disappoint me. It should be a role model for other hotels to follow.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
MM297321****2025.11.06
The room was quite spacious and the environment was pleasant; it wasn't noisy at night either. Although the hotel front desk didn't offer full Chinese service, the staff knew a few Chinese phrases, so communication wasn't an issue. There's a convenience store and restaurants nearby, plus a BaWangChaJi. Across the street diagonally, there's also a large shopping mall with Chinese drink brands and Haidilao. Overall, I think the location is pretty good.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
AAl Asyraf2025.12.06
The hotel delivered an outstanding stay experience. The décor was thoughtfully designed, creating a warm and inviting atmosphere throughout the property. Cleanliness was exceptional, with every area—from the lobby to the guest rooms—well maintained and spotless. The hospitality team demonstrated professionalism, attentiveness, and genuine care, making the stay truly memorable. Highly recommended for anyone seeking comfort and top-tier service.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
JJoe99372025.11.10
The hotel is located at a prime location in the city centre of KK. I’ve booked a room with sea view and it’s the best seaview I’ve ever seen. The morning buffet has a lot of varieties and things are pretty good. The staffs also very friendly with fantastic customer service.
We stayed at Hatten Hotel in Malacca and found it super convenient—right in the middle of everything, from shopping malls to historical spots. Our room was spacious and comfy, with great views over the harbour . The food in the restaurant was surprisingly good, and the rooftop bar was a real highlight—fabulous city views at sunset to end the day and great views at night. We found the staff and service very responsive. Great spot for a short city break and good value for money.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
MMiss Deb2025.11.26
The stay was very comfortable, with clean rooms and friendly staff. The location is also very strategic. Truly worth it! The hotel is beautiful and well-maintained. I was very satisfied with the service provided. The room is spacious, the bed is comfortable, and the facilities are complete. Check-in was quick, and the staff were very friendly. The room is beautifully decorated, the bathroom is clean, and all amenities are available. The price is reasonable for the quality offered. Highly recommended for both leisure trips and business stays.
Hotel near Kota Kinabalu City Center,Kota Kinabalu81.1% of visitors choose this area
MM250504****2025.12.07
It's a shame I didn't get to see the sunset in Kota Kinabalu, but the hotel itself was truly excellent. It had a luxurious feel, was very comfortable, and the overall environment and amenities were great. I'm not sure if it's due to the location or the opening date, but the ambiance is definitely better than the older Hyatt in Kota Kinabalu, although the price is also slightly higher.
Amazing
1598 reviews
9.5/10
Price from
AED 453
per night
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8.4/10
Very Good
JJalanKakiI prefered since the room rate is reasonable for big, clean And smell nice room. PLUS friendly staff but not friendly Parking hehehe . Photos attached not related
MM48712****This is a very old hotel currently undergoing renovations, which wasn't indicated on Trip.com. This was quite disappointing, especially considering how expensive it was. The hotel likely has 500-600 rooms, and the soundproofing is very poor; you can hear people walking upstairs or in the hallway on the same floor. It's suitable for families, and a 2-night stay is probably enough. The hotel service is five-star. Breakfast, however, was unappetizing and lacked character, and the dining area was very crowded. The adult pool isn't large, but the kids' pool has many fun features for children. The hotel's island hopping and water activities are extremely well-designed and prioritize safety, meeting five-star standards.
EElizabeth Ong Hui LingService is excellent. Staff do not hesitate to help, always address travellers politely, and take the initiative to serve water, give suggestions, overall making your experience smooth and fulfilling.
Food is also very delicious — other reviews say the food is pricey, but I think it’s quite affordable and well worth the price.
Rooms are large, comfortable and well-furnished.
Will definitely be back!
KKenneth Chong WTI've been coming back to Cititel Express KK over and over again. The rooms are nicely appointed and love that you can cast your devices on the Smart TV. Amenities are adequately provided and staff are always welcoming and friendly. Welcome seafood is just a stone's throw away so it Borenos Fried Chicken. 2 must try in KK.
Hotel near Kota Kinabalu City Center, Kota Kinabalu
Price per night from:AED 99
9.0/10
Great
GGuest UserHotel is a little off from city centre, hotel providing shuttle bus but still a hassle to spend hours on road.
hotel is a perfect place to spend days with family and just chill. there are plenty of activities planned for kids to keep them busy. Discovery center and Water sports center provides activities with charges.
Due to the fact of by the beach, to maintain a perfect cleaniless is a challenge but hotel has done it well, very comfortable to stay in the room.
The staffs hospitality is what we like the most here, they are really friendly and usually initiate conversation with the guests.
AAnonymous UserThe island trip was truly unforgettable, the service was excellent, the staff were warm and welcoming, breakfast was a great experience thanks to the staff Anizah, who were attentive, friendly, and always ready to assist, the room was comfortable, every moment was filled with memories that will be cherished for a long time. And thank you to Arthur for always being helpful. Will come back again.
GGuest UserHotel Review
Positive Points:
1. Air-conditioning was very effective and kept the room comfortable throughout the stay.
2. Great window view – beautiful sea and jetty scenery that adds to the relaxing atmosphere. (see my attached picture)
3. Excellent location – conveniently close to eateries and the jetty, making it easy to get around.
4. Reasonably priced in-house food – offers good value for money for guests who prefer to dine in.
5. Complimentary extra bottled water was provided upon request, which was appreciated.
6. Friendly and helpful staff across all departments – from housekeeping, café, and maintenance to the front desk. Everyone was courteous and attentive.
7. Special mention to the chef – a very kind and gentlemanly person. On our first day, we ordered 6 fried eggs for breakfast, assuming they were included. The chef initially didn’t inform us of the RM2 charge per egg and kindly did not charge us for them. When we later tried to order again, he politely informed us about the charge. We truly appreciated his honesty and kind gesture.
8. very nice grilled meat at the roof cafe (5th floor).The promo price is 5 sticks for rm9.9 . worth to eat!
---
Areas for Improvement:
1. Limited breakfast buffet selection – mainly local dishes such as chicken, eggs, vegetables, rice, or noodles. While the food was tasty, there were no options like fresh milk, cereal, or egg station. Fruit choices were also limited to just bananas every day.
2. Window leakage during heavy rain – rainwater entered the room. However, the staff responded promptly and mopped the floor immediately.
3. No robe hooks in the bathroom – makes it inconvenient to hang clothes or towels.
4. Shortage of bath towels – clean towels were only available in the late afternoon after laundry was returned.
5. Extra blanket charge – an additional around rm50-60 was required if requesting one more blanket, which felt a bit expensive.
6. Low water pressure in the shower – the water flow was quite weak, making the shower experience less enjoyable.
7. Housekeeping quality needs improvement – there was sand in the room, and although we informed the staff, it was not cleaned properly even after the feedback.
Extra Tip for Travellers:
There’s no laundry shop in Semporna town, so do remember to bring enough clothes for your stay.
GGuest UserI recently stayed at the Promenade Hotel Kota Kinabalu, and it turned out to be a very pleasant experience. The location is excellent—right in the city center, making it easy to walk to nearby restaurants, shopping malls, and the waterfront. It’s convenient whether you’re here for business or sightseeing.
The room was clean, comfortable, and well-equipped. The bed was cozy, the air-conditioning worked well, and the Wi-Fi was stable. I also appreciated the small touches like the coffee/tea facilities and a good-sized work desk. If you’re lucky to get a sea-view room, waking up to the South China Sea is definitely a bonus.
The hotel facilities are also great. The breakfast selection was good with plenty of choices, and the staff were friendly and helpful throughout my stay. The check-in process was smooth, and I felt well taken care of.
Overall, I had a very good stay at Promenade Hotel. It has great value for its location, comfort, and service. I would gladly choose this hotel again the next time I visit Kota Kinabalu.
Hotel near Kota Kinabalu City Center, Kota Kinabalu
Price per night from:AED 196
9.0/10
Great
GGuest UserNo regrets staying here and travelling out 40mins each morning to where we need to be. 1 yr old Inn is clean and staff are friendly and served well. Clean room, breakfast is made to order (select from set). View is amazing. Only downsize is that early in the morning, you can hear the cars running up and down the bypass if your room faces the main road. Comfortable stay and will choose to stay again in future. There is a convenience store, laundromat and even ATM and cafe at the Inn.
GGuest UserI have to say this is one of the best hotels that I have ever visited. The hotel room is dustless, very clean. The location is very strategic, less than 5 minutes walk to go to Todak waterfront to enjoy seafood, or another 5 minutes walk in opposite direction to go to Suria mall for shopping. The staff here are friendly and dedicated in their services.After checking in, the staff gave me a call to ask me whether I am happy with the condition of the room. The breakfast is awesome, many varieties and very tasty. I am a demanding person, but this hotel does not disappoint me. It should be a role model for other hotels to follow.
Hotel near Kota Kinabalu City Center, Kota Kinabalu
Price per night from:AED 335
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