The hotel itself is fairly safe, but the surrounding neighborhood is somewhat dangerous, so I wouldn't recommend going out at night. The front desk staff were lukewarm and not very proactive; overall, it was passable. The hand sanitizer smelled strange.
We stay at the SpringHill Suites in Gaithersburg when in the area. The hotel is conveniently located near many restaurants, easily accessible, clean and have a great, friendly staff.
The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
The hotel is an average 3 star one. Front desk gentleman was helpful and easy to work with giving that we check in at mid night hour. The hotel room is ok but lack of newer accommodations like USB chargers. Bathroom venting fan is not working so it’s very damp when taking a shower. The worst problem is the bathtub drainage. We had to take a shower in inches of standing water.
Bed made a lot of noise. Then when I went out to get something from my car. A man undressed with the curtains wide opened was starrng at me. Very creepy. I turned my head away. I only noticed as I was walking back to enter the foyer. It was hard not to miss, cuz it was 1st or 2 nd window to entrance. Not at all happy. I should of complained ,but decided to let it go. Creeper.
I stayed in this hotel last year while forgot my ring in the room, the housekeeping team led by Cathy Walter helped me out by not only found my ring but also put lots of efforts in try get it back to me in another city. With my last min schedule change I left the country without being able to take the ring. Amazing that Cathy kept my ring for 6 months untill I return to US stayed in this hotel this week that see my ring right at check in at front desk. This is the best service and help a traveller out when needed. Great job for Cathy and team!
I am staying at Country Inn & Suites by Radisson, Frederick. It is a small but very pleasant and well-maintained hotel. The price–performance ratio is quite good. The rooms are nice, modern, and recently renovated. It is definitely a suitable option for anyone visiting this area.
However, I was honestly surprised by the way the hotel staff strictly follow internal policies instead of focusing on guest comfort and flexibility, even in situations where a more guest-oriented approach would have made the stay more pleasant.
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