Good value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
The hotel and its facilities are quite old, but the room was exceptionally clean!
The room was huge, but I found the bathroom to be very old, with a small leak in the bidet.
The air conditioning was new and great.
One of the negative points, in my case, was that they didn't have an iron in the room, and to use the hotel's one they wanted to charge me R$95.
The breakfast is simple, but it meets my needs perfectly.
The surroundings are well located, in the middle of everything!
Hotel near Savassi,Belo Horizonte71.4% of visitors choose this area
AAysel_f2025.02.13
I liked this hotel generally. It was quite good hotel with amazing breakfast. Location was also good. Near by was a drugstore, supermarket, a little shopping mall and good restaurants.
Banheiros antigos e que vazam água por todo o chão. Tem carregador para carro elétrico mas cobram 50 reais para o uso. Tem estacionamento próprio mas cobram 20 reais. Pq não oferecer essas comodidades aos hóspedes sem cobranças como quase todo hotel faz?
Hotel near Savassi,Belo Horizonte71.4% of visitors choose this area
GGuest User2025.06.30
I have been in this hotel several times and this time I haven't enjoyed the experience, because it has a lot of rotation, and quality is falling. The dressers were sweating, the towels were not soft, the bed had already lost the stick, and both the toilet and the bathroom were half-intoxicated, and there was no air conditioning control in the room. Despite this, the team is very kind and efficient, and unfortunately, even with excellent location and good price, I don't think it justifies staying there again.
Everything went very well. Cleaning is good. Only observation, they offer a coffee machine in the apar**ent, the machine is from the TRES brand and the capsules offered were Nespresso... You can't use it.
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
Amazing
123 reviews
9.5/10
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8.0/10
Very Good
GGuest UserI paid extra for a queen bed, instead got two single beds tied to each other. Window does not seal perfectly, so there's some small street noise coming in. There was a crack in the wall paint near the window, and the ceiling of the shower had some black mould spots showing that ventilation in the bathroom is insufficient. On the rooftop, the glass panes around the tiny pool had lots of water stains. On the bright side: the church view from the window was great, the breakfast was plenty and decent, the HVAC worked well, the location is great to visit the handcrafts fair on Sunday, and the price was okay-ish.
LLINGThe location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
AAGNew hotel, clean, good accommodation, well next to the airport.
But the morning is a bad breakfast, no variety.
There were only two kinds of fruit, mammon and melon, and there was no salt bread, the only option was shaped bread, egg, and cake, that every day.
The restaurant's cardapio was also unsorted, and the days we decided to dine there were not making cardapio sandwiches, just soup, for a hotel of this door and this price, they left much to desire.
GGuest UserThe hotel is very well located. I found the service from some of the staff to be a little cold. I didn't understand the fees being charged at check-in, but I was late for an appointment and it was precisely at that time that I found the employee unwilling to explain the fees.
Furthermore, the hotel is very good, the breakfast is excellent and most of the staff are courteous and attentive.
Parking is charged separately.
I recommend the hotel and would stay/stay there again on other occasions.
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
JJoeBurgVery good quality hotel! Staff were professional, friendly and helpful.
The food at the restaurant is probably the best food in Lagoa Santa.
Location is right next to the lake, beautiful views.
The only issues we had: the sheets were not fitted, so you wake up sleeping on the mattress sometimes.
The bikes are easy to hire from the hotel too! 🚴
Stay HERE!
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
GGuest UserI have been in this hotel several times and this time I haven't enjoyed the experience, because it has a lot of rotation, and quality is falling. The dressers were sweating, the towels were not soft, the bed had already lost the stick, and both the toilet and the bathroom were half-intoxicated, and there was no air conditioning control in the room. Despite this, the team is very kind and efficient, and unfortunately, even with excellent location and good price, I don't think it justifies staying there again.
DDrumondI went there on Valentine's Day and found that the whole hotel is in order, especially on such anniversaries. Very cost-effective and worth it! The rich and varied breakfast makes the daily price more valuable. The room is also very nice. I just missed a heated swimming pool because the pool area is cool, but it is impossible to get in, it's too cold! For BH hotels, heating will be a big difference.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
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