We go to Dunblane Hydro quite regularly but this is our first time under the Apex ownership happy to say the stay was great although the hotel is still under refurbishment there was no problems the new rooms are smaller but cosy The new lounge downstairs is lovely with a nice atmosphere the food was also very good in the lounge.
The menu isn’t big but the food is very good.
The pool and sauna facilities are brilliant and overall the staff are lovely and very helpful.
Touring Scotland so only one night stayed. Hotel old converted school. £10 night parking fee. Lots of stairs. No lift to floor 2 so cases up stairs. General run down looks inside but not sure if that's intentional? Just come from 2 immaculate stays so maybe tainted my stay. Bar shuts early. Mainly room was in need of upgrade / modernising ??
Bathroom door looked like lock had been knocked through and repaired. Cracks and plaster coming off ceiling . Holes in carpet. Table had glass cover but cup rings all over looked tacky. ( See pics for all)
Ok. But overpriced at £160 odd we paid plus 10 parking. Maybe worth 40 less
Lovely hotel and delicious food. We loved the location and the pool area and facilities. Only issue we had was the heat. It was particularly mild for November and the staff weren’t able to adjust the temperature. We were given a dusty and broken fan to combat the heat but sadly no one came forward with an apology when we brought it to staff that we had to leave the window open wide all night to try combat the heat. I know it wasn’t the individuals fault but good customer service would apologise to the customer and none of the 4 staff we spoke to about it offered an apology and they seemed disgruntled about it too.
We are a couple and booked for a double room but given 2 singles room. Only found out when we went into the room. Went back to reception to show booking made for double, only then we were informed that there was no availability. We would have appreciated if this was made clear during check-in rather than finding out by surprise (with disappointment) and having to go back to reception to clarify.
It was a lovely stop over on the way to the highlands and was dog friendly which was excellent, the staff were all very friendly and helpful, it was in a beautiful location , highly recommended
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