Posted on Jul 23, 2026|Standard King Room
Guest User
The room we received was nothing like the room advertised on your website. We made our booking through *********** based on the photographs, which portrayed a modern, clean, stylish, and well-maintained room. Unfortunately, the reality was completely different.
Instead of the fresh, contemporary room shown in the photos, we were given a room that felt old, tired, and poorly maintained. The flooring was covered with worn, old carpets and rugs rather than the clean, modern finishes we expected. The furnishings were dated, the overall appearance was shabby, and the room looked as though it had not been renovated in many years. It felt unclean and lacked the standard of comfort and quality that your promotional images suggested.
To make matters worse, the fan in Room 412 was not working, making the room uncomfortable. Throughout the night, every time someone walked along the corridor, the old wooden floorboards creaked loudly, disturbing our sleep. These maintenance issues significantly affected our comfort and overall experience.
To be completely honest, the condition of the room reminded us more of emergency housing than accommodation offered by a hotel with your name and reputation. The difference between what was advertised and what we actually received was shocking.
We specifically chose your hotel because of the high-quality images displayed on ***********. Those images created an expectation of a premium experience, but the room we received fell far short of that expectation. Had the room been accurately represented, we would have made a different booking decision.
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Price per night from:TWD 2,194
Posted on Aug 9, 2026|Three Bedroom Apartment
Anonymous UserA hotel I absolutely adore, perfect for a vacation. The three-bedroom apartment features 3 bedrooms, 2 living rooms, and 2 bathrooms, with one en-suite bedroom. The living room has large balconies on both sides; one faces Lake Taupo directly, while the other overlooks the hotel's thermal pool. Restaurant: The buffet breakfast includes a buffet spread and a la carte main courses. The buffet selection itself is already very rich.
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Price per night from:TWD 4,237
Posted on May 30, 2026
Gus KeipWe had a very good discounted price for the night, the room was very comfortable and clean with a good bathroom.
Unfortunately the units are not very well sound proofed and in our instance the occupants of the room next door were very inconsiderate and stayed up very late, even after asking them in person to go to sleep at 1am it took another while before it got quiet.
With the bar and restaurant next door a very convenient spot
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Price per night from:TWD 1,833
Posted on Jul 26, 2026|Superior King Room
Guest UserThis hotel is in the city centre and is all you need , The rooms are very model and have all you could ask for . there is a casino nearby and very good river walks
The breakfast is excellent. I would recommend
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Price per night from:TWD 3,591
Posted on Aug 11, 2026|Superior King Room with Lake View
Guest UserLove the location just awesome! Right on the lake and you can walk out your door directly onto it and Sit outside on a table and admire the view!
Restaurant was nice just a shame the fireplace is gas nothing like a real wood fire when it's Winter!
Parking was fine and easy, so good they have a heated pool as it would be useless in Winter, they also have the Sauna which is great it just such a shame the grotto is out of order and was told it has been that way for a while. Something like that should be sorted at a last resort just rebuild it if it cannot be fixed customers expect it
Bathroom was good with a nice big spa bath and this is by far the best bed we have ever slept in. It is huge! You could fix 6 people in it if haha!
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Price per night from:TWD 3,790
Posted on Mar 2, 2026
Guest User
Wow! We go upgraded to two bedroom apartment which was really handy since it has washer/dryer plus air conditioning in both bedrooms and open plan living area. Very clean and modern apartment with good appliances (Bosch cooktop, oven, dishwasher, washer and dryer). The apartment is sound proofed. They also have 4 varieties of Zealong Tea Estate teas along with the Zealong cups plus coffee pods. The hotel is next to the lake and shops so it’s quite convenient. My only issue is that outside of night time sleeping hours, the air conditioner would turn off by itself after a few minutes. Other than that, I really enjoyed staying at this hotel and would recommend it to others.
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Price per night from:TWD 4,023
Posted on Dec 26, 2025
ClarissaLee
The room was unsatisfactory. Cobwebs and insects on walls, broken & wobbly dining chairs. Even the stair railing to go upstairs is shaky. Chipped bowls and plates. Most serious is that hot water shower is almost impossible! Hot water seems to be limited. It's always freezing cold water! Imagine having soap all over your body and literally freezing just to wait for the hot water to come but yet not enough to rinse off the soap! I gave up trying to shower the next day. And no Aircon on upstairs room. We had to ask for a small fan just to ventilate the room
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Price per night from:TWD 2,161
Posted on Feb 18, 2026|Economy Twin Room
Javier Rodriguez MaldonadoInitially, we were given room 101, but it was too noisy due to the external air conditioning units facing an inner courtyard of the building. Eventually, Chris moved us to room 412. Even though it was next to the laundry room, it wasn't nearly as loud, and we were finally able to get some rest. The room is very spacious, and the beds are large and comfortable. The shower pressure was fantastic. We had a pleasant stay. Thanks, Chris!
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Price per night from:TWD 2,042
Posted on Jul 18, 2026|Superior Twin Room
cyyqq
The hotel is very close to Hamilton Airport, making it convenient for both self-driving and catching flights. The room was clean and tidy, the bed was comfortable, and the facilities were complete, with a pool available for relaxation. The overall environment was quiet, perfect for a layover. The front desk service was good, but the check-in efficiency could be improved. Overall, it offers good value for money and is recommended.
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Price per night from:TWD 2,227
Posted on Jul 10, 2024
GB Asia-trotter
Very comfortable bed and room. Reasonable gym. Excellent breakfast.
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Price per night from:TWD 2,850