Hotel near Mactan,Lapu-Lapu City29.9% of visitors choose this area
MM527873****2025.12.19
Facilities: The facilities are decent, not super new but comfortable enough for a stay.
Service: I stayed for three nights, and each time I rang for housekeeping, no one showed up. I had to go and ask for the room to be cleaned once myself.
The security guard assumed my friend and I were Korean and greeted us in Korean, which felt a bit uncomfortable to be honest.
Environment: It was probably peak season, as the hotel was very crowded. The beach was okay, just very busy and noisy. The burger place downstairs was delicious.
Hotel near Cebu Downtown,Cebu City64.4% of visitors choose this area
CCheshiredave2026.01.01
Super clean hotel and very friendly and helpful staff. I can’t understand the negative reviews about this hotel. The staff were always very attentive and reponded to any room issues promptly. The room cleaning was a bit hit and miss but the hotel was very busy over the Christmas holiday period so it was understandable.
We had a wonderful stay at Modala Beach Resort! The place is absolutely beautiful — clean, modern, and right in front of a stunning beachfront. 🌊 The staff were all very friendly, polite, and always ready to help with a smile.
The rooms were spacious and comfortable, with everything we needed for a relaxing getaway. The pool area was lovely, especially during sunset — perfect for photos! 📸 The food at the restaurant was delicious, and breakfast had a great variety.
It’s a great place for families, couples, or even friends who just want to unwind and enjoy Panglao’s natural beauty. We’ll definitely come back again soon. Highly recommended! ❤️
I enjoy my stay with Maayo Hotel. The amenities is great, thr location is good too. I can see the Mactan Bridge as well as the sea. They have a pool and I enjoyed my time swimming in there. 10/10 for Maayo!
We had a very great experience in Bai Hotel with my family. We also celebrated my Auntie’s birthday in Cafe Bai and they give her a complementary cake. Staffs are friendly and approachable. The hotel is very modern and clean. Highly recommended.
Hotel near Mactan,Lapu-Lapu City29.9% of visitors choose this area
JJo Labago2025.12.10
We enjoyed our 4 nights stay in savoy,though the rooms are not that spacious,but enough to move around with luggages, the food is also tasty, everyday they have different menus,the amenities and the view, on the 18th floor is wow...you can see the landscape of cebu by day and by night..memorable indeed..we enjoyed our pool and beach time too.. we will definitely come back again, all the staffs are so nice and polite..special thanks to the feont desk Jeremy, we enjoyed our last 2 nights stay because of him.
Good place to stay but we are hoping they would be able keep up with the quality of service Solea Mactan is giving.
We appreciate the birthday surprise and nice room view.
Breakfast is just okay. Not so wide selection but will make you full. We loved the cookies.
Hotel near Cebu Downtown,Cebu City64.4% of visitors choose this area
GGuest User2025.11.23
We booked two rooms for five people and requested an extra bed, which cost ₱1,000—good thing it already came with breakfast buffet access. However, the check-in experience wasn’t great. The front desk staff moved quite slowly, and the whole process took almost 30 minutes due to unnecessary delays.
The rooms themselves were spacious and very clean, which I really appreciated. My only minor disappointment was that the TV wasn’t a smart TV.
Location-wise, this hotel is perfect if you’re heading to Bantayan Island since the North Cebu Bus Terminal is literally right across the property. SM is also just a short walk away, making it very convenient.
Overall, the room was comfortable, the breakfast buffet was decent, and I especially enjoyed their taho. Despite the slow check-in, it was still a good stay for the price and convenience.
The room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
Hotel near Cebu Downtown,Cebu City64.4% of visitors choose this area
LLyn Martinez2025.12.08
✔️Location: good if you are shopping to Ayala or SM, accessible to both
❌Food: not so good choices. Also I booked 1 adult then 2kids. In other hotels, Seda, Parklane, Shangri-La, they don't let me add an additional fee as the breakfast is already good for two adults so the 2 kids are good as 1 adult. But here, I have to add payment. Also, on our 2nd day, a group went down at 7am for breakfast, apparently few food left.
❌Service: I asked for a room service as their vault is not functioning. Called 5x but its been more than 2 hrs and no one came. Handsoap (refilled) is empty. No bathroom tissues either which is essential as I have kids.
❌Security: I think its not 24/7 as no one manned the entrance during day time. High possibility of outsiders to get inside the hotel.
Very Good
121 reviews
8.3/10
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TWD 962
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8.7/10
Very Good
GGuest UserLocation right near the shopping center, quiet, nice view, clean room, facilities are ok, I haven't used the swimming pool so I don't know, I didn't eat breakfast so I don't know.
MM527873****Facilities: The facilities are decent, not super new but comfortable enough for a stay.
Service: I stayed for three nights, and each time I rang for housekeeping, no one showed up. I had to go and ask for the room to be cleaned once myself.
The security guard assumed my friend and I were Korean and greeted us in Korean, which felt a bit uncomfortable to be honest.
Environment: It was probably peak season, as the hotel was very crowded. The beach was okay, just very busy and noisy. The burger place downstairs was delicious.
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
PPinkRangerThe room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
GGuest UserThis was a fantastic hotel! What stood out most was how incredibly kind and helpful the hotel staff were, offering 24-hour assistance. The breakfast was also delicious, and the rooms were clean, making for a truly satisfying hotel stay.
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
GGuest UserWe stayed at the Shanghai-La Mactan Cebu for a week. The resort is absolutely gorgeous with incredible employees- everyone is helpful and courteous. The resort has multiple daily activities including snorkeling which were great. We tried most of the restaurants and they were great! Acqua which was Italian was tasty ; Buko Bar was also yummy! Highly recommended for a relaxing hotel with good pools and calm environment.
JJohnhouAwesome hotel and an awesome location right in the shopping mall very friendly staff , good selection of food available on the buffet .
Jim is a little small, but it’s okay. Swimming pool is Amazing on rooftop .
10/10 - eliezer is the Absolute best and friendliest waiter in restaurant that i have ever experienced.
Hats off to you sir. Keep up the awesome work and you will rise to the top 👍
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