Hot Springs Hotels in Quintana Roo, Mexico

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

I had mixed feelings about this hotel: -Very spacious room/suite and comfortable bed. -Nice places to hang out in the hotel with nice views. -Staff was very friendly But: -Poor isolation. We got awaken by loud music from neighbors’ tv at 6 AM. We heard everything as if the speakers were in our room. -Disappointing breakfast (only toast and fruits). Overall good experience, but could be better for a 4-star hotel.

Everything is great, and I will come here again! We had fun in the water park and regretted that couldn't have more time to play in it. The tours recommended by the hotel staff are also very good, and our children like them very much.

The Five Oceanfront was a pleasant surprise for my wife and me. We typically stay at larger all-inclusive resorts and specifically wanted to try a smaller one. My wife found this by Googling the top resorts in the area, and their larger resort in Playa was on the list, and she found this one by visiting the larger resort’s website. I don’t write many reviews, but when I do, they are detailed; I am particular about a lot of things and appreciate when others write with the same level of detail. We booked a trip for February, but a non-COVID illness forced us to delay the trip. The staff easily accommodated our request to push the trip out 3 weeks with no additional charges. Our visit was 3/18-3/25/21. We were greeted by a modern and stylish entrance. The resort is at the end of the road, with an undeveloped resort property next door. The “front desk” is a large wood table that, from our balcony, looks like the state of Texas, and is similarly large. “Live edge” wood tables are all over the place and in our room. We were on an all-inclusive package (optional at this resort and apparently, is available on a day-by-day basis), and our bracelets were colored string with a logoed wood tile (think Scrabble tile) with an RFID chip on the back for access to our floor and room. That was a nice touch compared to resorts that have plastic color-coded bracelets. The package included a chilled bottle of sparkling wine and a plate of fruit and chocolates in the fridge. 3 of each of these were stocked in the fridge each day: 3 kinds of soda, Sparling water, Heineken and Dos Equis beers. Still bottled water was also in the fridge (think glass coke bottles with water). We reserved a one-bedroom suite. The room was fitted out with a 5-cup drip coffee maker, a 2-burner cooktop, a combo microwave/toaster, and full-size fridge/freezer combo. A 65” (?) Samsung TV was in the family room and also in the bedroom. Unfortunately, the hotel software controlled the TV and changing inputs or using apps was not possible. That would have been nice for the couple of evenings we were in the room early. The living area had modern furniture, exactly as pictured on the website. Our balcony had two cushioned chaise lounges and a two-person jetted tub. The bathroom had double sinks, and a walk-in shower that had the best rainfall shower head we’ve ever had. Many places try, and most fail in providing nice fixtures and decent water pressure. Robes and disposable slippers were also provided. Plenty of room to unpack 2 full-size suitcases and store them out of the way. The sliding doors between the bedroom and living space were quiet to operate, heavy, and thick. This provided a good barrier for me to rise early and get some work done before my wife. I didn’t test the speed of the included Wi-Fi but it was plenty fast for the large files I access online for work. The wi-fi worked seamlessly anywhere on premise and out into the ocean (I only know this because I was receiving texts o

This was the best all inclusive I have been to. The employees were so friendly and helpful. My wife and I spent 5 nights and we will definitely go back.

先説優點： 1.價格合理，海景房跟其他家基礎房型差不多（但景色不完美，我的房間前面有一個光禿禿的大平台） 2.裝修翻新過了，沒有老酒店味。非親子酒店，適合情侶度假。mini bar 每天補充。 3.墨西哥，地中海，日料，法餐，牛排，自助幾個餐廳都不需要早起預約，直接walkin即可，雖然沒有驚艷的菜，不算太踩雷。 再説缺點： 1.浴室的水忽冷忽熱，有時候會突然特別燙！ 2.前台非常不專業，跟我説衹有法餐廳有dress code，其實晚餐所有餐廳都有，衣服沒帶夠，第一天晚上沒有任何餐廳能用餐，argue了很久才説給我送room service，酒店就一副規則如此，給你解釋但不解決的態度很噁心大差評！ 3.餐廳不需要預約代表要排隊，上菜很慢，去晚了就排不上了（尤其牛排餐廳）。 4.床上有那種透明的小蟲子爬，起了幾個紅色小包很癢。

In the rainforest, the environment is not bad, but of course there are many mosquitoes... The food is average, it is not surprising, and it is not unpleasant. I think the service is quite average, not very active and will disturb the rest more often, the sound insulation is not good, most of the night Or I was woken up several times in the early morning, and the last thing I liked is to imprison several dolphins in a small swimming pool... In short, it is a very commercial and impersonal hotel

Expérience déplorable au HM Villas Palapa del Mar. Malgré une réservation confirmée 5 mois à l’avance pour deux lits, l’hôtel a tenté de nous imposer un lit simple à l'arrivée. Le cauchemar logistique a continué le lendemain : Obligés de remballer nos affaires et de les stocker à la réception. Au retour d'excursion à 13h, la chambre n'était pas prête. Après nous avoir demandé de revenir 1h plus tard, on nous a encore imposé 40 minutes d'attente supplémentaires. Comble du manque de respect : nous étions dans la piscine juste devant la chambre et avons constaté qu'aucun personnel n'y était entré durant toute notre attente. La chambre était donc vide alors qu'on nous faisait patienter inutilement. Une gestion des stocks défaillante et un personnel de réception qui manque cruellement de professionnalisme. Le cadre ne compense pas un tel service. Passez votre chemin.

The sea is the worst in Cancun. Not only because of zargasos but also for rocks in the middle of it. It ruins the entire perception of cancun. A part from that “small detail” the staff was perfect, food and drinks good. We found a cucaracha under our bed... we were at las casitas.