DoubleTree by Hilton Hotels in Antu

We timed our visit with the Changbai Mountain 'Tomb Raider' themed event on August 17th, so we directly booked two nights at the Hilton. I found the service to be absolutely exceptional, far superior to the Shangri-La I stayed at previously (I'll never go back to the Shanghai Shangri-La again!!!!). Right from the moment we arrived, staff members were there to open car doors and handle our luggage. Check-in was incredibly smooth, and they even arranged VIP access for our mountain visit the next morning. I'd expected the hotel to be crowded and service slow, but that wasn't the case; multiple staff members were on hand to assist. The ladies at the front desk were all smiles throughout their shift. While these might be standard offerings at large hotels, it genuinely made us feel comfortable, respected, and highly valued. The hotel had arranged a pick-up service for us before we even arrived, and the driver's service was excellent too, by the way. It truly felt like a warm sense of welcome from the moment we arrived in Changbai Mountain. The hotel's welcome cookies were delicious! My friend even polished off my share, haha. I'm not big on sweets, but she absolutely loved them. I bet I'll have to take her to the lobby's beverage area tomorrow just to order more, haha. She said they were truly amazing. The room itself was also fantastic, with a lovely solid wood interior design. Funnily enough, before coming here, I told my friend I disliked wooden decor. But!!! The moment we stepped in, it felt incredibly cozy. The blend of solid wood and modern design was truly striking and refreshing. The room had a mini-fridge and, my favorite, a small sofa, perfect for my friend and me to lounge on, playing with our phones and munching on snacks, haha. The lighting in the room was also a very soft, warm yellow, contributing to that incredibly cozy feeling I mentioned from the moment we walked in. The bathroom had three separate areas: a standalone vanity mirror with lighting, and separate toilet and shower stalls. I absolutely loved this feature! I even told my friend I'm going to rip out my bathroom at home, which is currently being renovated, and remodel it to be exactly like the hotel's, haha. Back to the main point: since it was peak tourist season, there were many people trying to hail taxis, so the taxi company's dispatch might have been a bit slow. We ended up using an app to call a car ourselves. However, all of this was understandable, as Erdaobaihe Town was absolutely swarming with people – it felt like millions! Nevertheless, the hotel manager and my personal butler were incredibly helpful. They even went out of their way to message me on WeChat specifically to explain the situation, which wasn't even the hotel's fault since they were just assisting us with calling a taxi. It made me feel a bit guilty. Overall, the service was truly meticulous and thoughtful. After we returned from our outing, we had a sudden urge to have drinks at the lobby bar. We'd seen online that it was open until 11 PM, but when we got to the bar area a little after 10 PM, it was deserted. The front desk clarified it closed at 10 PM – guess you can't trust all online information, haha. We were just about to give up on the idea, but the front desk lady offered to call someone for us. So we ended up having our drinks. We felt a bit bad for delaying their closing time. Here's the main point: my friend had been suffering from a headache since we got back in the afternoon, and by midnight, the pain was so intense she couldn't sleep, and she woke me up at 3 AM. I contacted our butler, though it was so late I didn't expect a reply. I was truly touched that they replied so late at night. At the same time, I inwardly scolded myself for bothering someone so late 🥲. The butler then connected us with the concierge to arrange a car to fetch medicine. The concierge staff member was incredibly kind and personally came up to confirm everything with us. Unfortunately, in the end, we couldn't get anything because the town's pharmacies were already closed. Nevertheless, I really want to commend the hotel and its staff for being incredibly responsible and dedicated. I feel compelled to write a thousand words praising them! It truly felt like incredibly heartwarming and personalized service. We had a wonderful time on this trip, and if we come back, we'll definitely book the Hilton again. A huge thank you once more to the lovely Nana for her thoughtful and attentive service – both the hotel and its people are fantastic!