Four Points by Sheraton Arusha, the Arusha Hotel

Good service and location also good

Centrally located with well appointed rooms , however breakfast needs a major improvement as most food items were cold on the buffet, not replenished regularly with some dishes empty, 1 chef making eggs an wait times of over 30 minutes, we left without receiving our eggs at breakfast, wait staff need to be more attentive, did not see any manager around. Water pressure in showers very low. A rather disappointing start to our safari

I have stayed at this hotel many times over the years and it almost feels like home. The hotel has a lot of history and is full of charm, the grounds are also very pleasant. The staff are very friendly and accommodating, the rooms are clean and comfortable and the food is also excellent. Overall, I love this place and am looking forward to my next visit.

We did not spend the night at the hotel but rather went there to meet a friend for lunch. There was parking and free Wi-Fi, and the hotel is conveniently located directly across from the Clock Tower. I loved the decor and especially the veranda, where we got seated. The staff was very kind and accommodating. They offered a buffet lunch featuring various choices for each course, all tastefully presented. Everything was delicious. We greatly enjoyed our leisurely lunch looking out to a beautiful tropical garden.

We chose to stay at this hotel both before and after our safari adventure, with the initial and final days covered by the safari company. Deciding to extend our stay by an additional day was an easy decision, especially considering the seamless experience we had. Remarkably, we didn't have to switch rooms at any point, enjoying the convenience of adjoining rooms overlooking the inviting pool area. The front desk staff deserves commendation for their exceptional service throughout our stay, setting a high standard for hospitality. The rooms themselves surpassed our expectations, boasting a level of quality that exceeded even that of four-star accommodations in the US. Needless to say, we were thoroughly impressed. However, our experience in the bar and restaurant fell short of perfection, which ultimately influenced our rating. On the first day, we encountered an unfortunate incident where our table was taken while we were at the buffet. Despite this hiccup, the culinary offerings were outstanding when ordered off the menu, with prices notably more reasonable compared to the buffet dinner. Breakfast provided a satisfying start to the day. Regrettably, the service in the restaurant was inconsistent, with several instances where we had to actively seek out staff to request the check. This inconsistency in service detracted from the overall experience, prompting us to rate the hotel lower in terms of its full-service capabilities. In summary, while our stay at this hotel was largely enjoyable, particularly thanks to the excellent front desk staff and the quality of the rooms, the inconsistent service in the restaurant and bar prevented us from giving it a higher rating.

We stayed for 6 nights all together and found the staff, all over the hotel, to be exceptional. They constantly had an eye out for anything they could do to make our stay more comfortable, were very warm but not intrusive, and took excellent care of us in the bar and restaurant. This was a perfect soft landing on either side of a Serengeti Safari but also did a few day trips (Arusha National Park, Taranagire, Ngorongoro Crater) from this hotel and found their assistance with our pick up and drop off to be extraordinary. Hotel was spotless, ground beautiful, and beds comfortable.