The hotel facilities are great, and there are many dining options. It's convenient to get to Disneyland, and you can even go there in the evening to watch the fireworks. It's perfect for a family vacation. Highly recommended!
I originally booked a standard room with two beds and a sofa bed, but the staff upgraded our room during check-in. They said it had a better view and was located in a corner, so our kids wouldn't disturb other guests. However, the upgraded room only had one king-sized bed.
The facilities are complete, and the rooms are relatively spacious, making it easy to buy vegetables and cook. It's not bad for a family to stay for two days during the trip and take a break.
Hello we arrived earlier than our time and Alexa was very thoughtful and helpful! Our ac unit was not working and we were moved to a bigger room without any extra charges and the ac unit worked well and kept us cool which was a relief because the weather was in the 100s which is very unusual. The complaint I have is the hotel is a bit run down and one of the guest was smoking *** because you could smell it throughout the hallway. I would possibly stay at portofino again but it really needs a renovation staff is very friendly and helpful no complaint with staff!
Because I went to California Disney to book two nights here, it was really close to Disney, and it was almost a quarter of an hour to walk. If you want to compare with the hotel and the like, the facilities are relatively poor, but the bedroom and bathroom are extra spacious and the bed is very comfortable. It was originally for a night's sleep, as a motel is not bad.
The hotel is a bit old but I like the setup as it is a suite. The location is not far from disneyland.
On our forat day hte rooms.wanst cleaned. Every day after, I had to wait for.thwm.to come by and we had to go.outsode the door.for.them.to clean it even then, they did not really clean it to standarda I.whad to ask them to vacuum the floor. They also do not give us 4.towels as what I have reserved. They want us to call the service desk and they come to.del8ver it so not bad. I just think it's ridiculous when the housekeeping itself.reuse to give extra.
I only went.t9 a breakfast once. It looks like they always have the same menu every day.
Overall, it's not that bad. But if they improve the service, that would be a wonderful hotel.