Guest User
July 27, 2025
The experience at Capella Ubud is really disappointing, and there are so many complaints that I can't help but complain.
First of all, the service is not proactive at all. From check-in to check-out, the staff seems very passive, and will not take the initiative to ask about needs. Even the basic guidance and introduction are perfunctory, which does not match the service level that the brand should have.
Secondly, the details related to consumption are too unreasonable: when checking out, I encountered a situation where I didn't get change. I thought they would take the initiative to wipe off the change, but in the end, neither the change nor the change was made, which made people feel very disrespected; the rented motorcycle was not only broken, but there were always small problems when riding, and I didn't add enough oil. I was worried about the lack of oil not long after driving, which was a very bad experience.
In addition, the facilities and catering were not up to standard: the breakfast category was pitifully small, the choice was single, and the taste was also ordinary; the swimming pool was not open 24 hours a day, and I couldn't relax and swim at night; the swimming pool in the room was not heated, and the water temperature changed with the weather. In many cases, the water temperature was not suitable and could not be used properly.
Overall, whether it is the service, facilities or control of details, it is very disappointing. It is totally not worth the price and is not recommended for everyone.
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