Cairns Hotels with Bars

The room was very clean. I spent a long time looking for a hotel, and most of them seemed old and outdated. This one was newer, so I quickly chose it. I got a courtyard room with a small balcony, which was perfect for sitting and enjoying a beer – very relaxing. The front desk staff provided service in Chinese, which was a really thoughtful touch. They clearly marked the locations of the shopping mall, pharmacy, and night market, which was super helpful. The only way to get to the hotel is by taxi from the airport, but overall, I was very satisfied with the stay.

Love the experience, the facilities were immaculate and service of the staffs as well! I really loved the outdoor lagoon, fits the experience in cairns perfectly!

The room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.

Great pool, very clean , excellent breakfast , yummy cocktails , dinner was amazing.  Only one thing bad was the pool sun lounges, the are very uncomfortable I had to sit in a bean bag.  Just to add gluten free eating for coeliacs was great seperate toaster for breaky and freshly cooked eggs and bacon on request. Very happy !!

The service was helpful and efficient particularly Paul. The bedroom 100 was an inner one with no window as such. But there was a window to a wall with 2 plants hanging down. It was a perfect place to sleep a bit like a cave in a way perfect just to sleep. As far as I could see there was only one elevator coming and going also to the roof bar. So there was a wait here. Stairs would have been preferred. The restaurant was fine too on the top floor with excellent views. Location excellent with close proximity to the lagoon for swimming and of course the esplanade.

We stayed here for a couple of nights. The staff were very welcoming and always willing to help with anything, which was a real positive — truly 5-star service from the team. Unfortunately, the housekeeping was disappointing. Some cups in the room had lipstick marks on them, and the shower gel bottles appeared to be mostly filled with water rather than gel, although this was rectified immediately after mentioning this to the reception. The hotel is about a 20-minute walk into town. There is also a bus stop near the hospital with a bus running roughly every hour. The hotel provides a shuttle service to the center, but it only operates at 8:30 AM, 9:30 AM, 4:00 PM, and 4:30 PM, so the schedule is somewhat limited. There aren’t many dining options nearby other than the hotel restaurant, and the food there was not particularly good. Your best option is to head into town, where there are plenty of restaurants to choose from. The hotel itself feels quite dated and could benefit from renovations. For example, the hairdryer was broken, the sink was cracked, and the shower looked old and worn. On the positive side, the sheets and towels were clean, and pool/beach towels are provided. The pool/Jacuzzi is clean. Overall, I would recommend staying here and an very happy with my stay.

Overall, this hostel deserves 4 out of 5 stars. The rooms were clean and tidy, and the staff were friendly and helpful. I especially liked the central location and the pleasant atmosphere. The common areas were also modern and comfortably designed. My only minor criticisms would be the noise at night and the somewhat small bathrooms in some rooms. Nevertheless, the stay was very enjoyable overall, and it offered good value for money.

Afternoon, as I'm a regular customer, my stay at your accommodation is very customer caring which is why I feel more comfortable there. It has everything I required, especially when I'm on a FIFO that it can be very tiring for me to drive home to Yarrabah especially when you're sitting in a plane for an hour & a half. So be sure & ready for another booking for another overnight cap with the usual another Sunday overnight stay followed by another 2 night (Friday, Saturday) again, great work Team Balaclava Hotel for making my stay very comfortable, yours sincerely Cornelius.

The facilities are too poor. I live on the first floor and found that the blinds were not closed tightly at night, so all the light leaked in. The lights in the yard were so bright that I couldn't sleep all night.

The only regrettable hotel in Australia and New Zealand. Let me talk about the advantages firstly: it is close to the beach, only a few minutes walk, you can walk, no beach, and the sea water is cloudy. Walk to the city center for about half an hour and there are buses. Besides the disadvantages: the hotel is old, the Wi-Fi signal is often not available, the room is crammed, the kitchen operation table is next to the bed, and you have to be very careful when washing. There was also a striking warning-1,000 fines for triggering a smoke alarm. The swimming pool downstairs was completely unused, with leaves and unknown objects floating in it. The most frustrating thing is that the ants on the wall are all in the tea cup after returning for a while. At night I crawled into my neck! Will not go again.