Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 20, 2026
Guest User
Great room and great location, the only thing is that on the first day we are here, they refused to provided breakfast even that we clearly have breakfast included for our reservation, and this lady server at the dining area has a very bad attitude. But the manager gets back to us and offered compensation the next day so we were satisfied overall.
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Price per night from:€ 361
Posted on Jul 19, 2025
TONG SENG
This is the best hotel in Alaska, bar none. The hotel has complete facilities, you can go shopping, cycling (cross-country), do spa, skiing, and the scenery is beautiful. There are many restaurants in the resort, among which Sakura Japanese Ramen is delicious. You can spend two days there without any problem.
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Price per night from:€ 447
Posted on Oct 28, 2022
Trenton Schneiders
The most iconic hotel in Anchorage, I had to stay even if I could only afford one night. Everything was good, the room was a bit small. Definitely paying big city prices for little old Alaska, which can feel like price gouging.
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Price per night from:€ 461
Posted on Apr 12, 2021
Guest UserI usually have a peaceful, enjoyable stay when I stay here, but this time is wasn’t so peaceful. There was a kids birthday party or something going on where there were a lot of rambunctious kids running up and down the hallway, making all this noise during my stay. Not enjoyable at all.
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Price per night from:€ 346
Posted on Jun 4, 2019
Guest UserIn the angchge encounter with the embarrassing thing, the first is that when you are in the chic in, you can't find the reservation and the paid room rate information. The front desk and the reservation department contacted the phone for more than 10 minutes before checking the reservation information, and the check-in procedure was completed. The room card, we went to open the door, found that the room given to the person did not check out, the front desk found the wrong room card, catch up to change another room card, continue to open the door, or the room did not check out, even change the room, Can not stay, until the fourth, can finally stay.
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Price per night from:€ 442
Posted on Jun 23, 2022
Song
Convenient location, good service, many restaurants and coffee shops nearby
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Price per night from:€ 563
Posted on Aug 7, 2025
Anonymous User
This hotel has seen better days in its multi-decade existence. It has gone through some renovations and name changes, but still seems to be in transition as we walked through the third floor paint fumes (half of the floor was being painted while still having guests on the floor) to our room at the end of an extremely long corridor. It seems understaffed and whatever staff they do have are wearing multiple hats and running around or in training. We encountered a spectrum of personalities from sweet to terse to neutral in their customer service/reception area.
Their booking system is also a bit unclear. I got emails for ”pre check-in” and ”set checkout” which seemed fine, but I had selected a cocktail pack at the pre check-in and input my credit card information but was not charged for it. If my CC isn't going to be charged at that point, why should I have to enter my CC information at all? It should be noted that these are ”requests” the front desk can choose to fulfill for the guest or not. They still asked for a CC to be put on file for incidentals too, during in-person check-in, so online ”pre check-in” just seems pointless.
We had booked our multi night stay on the Trip app and it did have us prepay but also said there would be a $89 charge at the hotel for four nights. We later learned it was a ~22 bucks ”resort fee” for our stay per night. I guess the resort fee includes the amenities of free water and free shuttle service? Breakfast wasn't included for our booking. The person checking us in even charged a $$$$ deposit amount larger than the cost of our 4 nights there, so I hope they are more careful on other security deposit charges, in the future.
On another note, the 24/7 airport shuttle was great and the downtown shuttle service was excellent. Their free shuttle service is definitely a highlight. Kind drivers also -- lovely service from all the drivers we met and always helped us with our bags and directions. Big appreciation for the shuttle vans and drivers!
Free water (2 bottles per guest per day) included at the front desk, which you have to make sure to grab yourself, as there was no ”deliver to room” option during our stay.
The outdated facilities are somewhat maintained, as we had slow drainage in our shower tub and slow drainage in our toilet that nearly led to a clog. Luckily, the maintenance team was able to remedy that after our first night. We stayed 4 nights in total, but that first night was rough.
Going forward, I would recommend this place for someone seeking adventure in a property that is next to a beautiful lake with cool seaplanes and a nice lobby full of taxidermy and doesn't mind the potentially tumultuous reception or dated bathroom.
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Price per night from:€ 277