Guest User
July 22, 2024
My family wanted to find a place to swim, and found this place. The hardware is still OK, but the service is really bad. It is not even 5-star. First, the front desk only gave one room card at check-in, and collected the deposit. Do I need to apply for two room cards separately? They didn't tell us about parking tips. Second, the restaurant is very bad. ** has a set meal, but we have to pay at the front desk. After I disagreed, they didn't tell me what the self-service tea snacks were. I only had a few pieces of cake for more than 100 yuan. The chef only made it once, and wrote afternoon tea self-service. Isn't 4 o'clock in the afternoon? Don't use outsourcing to fool customers. Five-star is five-star, and every detail is important. Third, I want to take my child out for a walk, and asked how to get to the water diversion channel next to it. Now the waiter in the lobby on the first floor said he didn't know, and added that he was not from the local area. Who stipulates that Beijing hotels must use Beijingers? Passersby A, B, and C may not know, but the waiter on the first floor of the hotel is not from the local area. Fourth, there is a takeaway robot, but you can only pick up the takeaway on the first floor. In the case that there are almost no restaurants around, it can be understood as promoting their own restaurant, but the service of the restaurant is speechless. In short, although the hardware is OK, I personally think that this kind of service that is less than three stars is difficult to attract repeat customers.
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