AviaMonster
December 5, 2023
Total lack of loyalty. The hotel was paid for, came in the evening by family from Novosibirsk - we were refused to check in because of the absence of the original birth certificate of a 6-year-old child. While both parents were there with baby and we had a copy with us and in electronic form, we had originals of passports of both parents. Just poker face and no. Reached the deputy manager, also refused. We called three hotels around and they were totally okey with the copy of document. They didn’t give us money back and didn’t provide the accommodation. Awful service. Never again.