SIMPLEandHAPPY
December 12, 2023
Service: 10/10 Extremely polite staff who constantly check in with us. Once we forgot to tell them about our 15% off food and beverage discount, they apologised to us instead saying they forgot to check.🥹 We came here to have a short getaway for our one year anniversary and my husband's birthday and they decorate the bed + give us free cakes to celebrate our special occasions.😇
Food: 10/10 We love the restaurant and food here as compared to the other resort we went to. Although the other resort was still really good, the residence bintan restaurant seating arrangement caters to smaller groups and privacy instead of grouping everyone within the same huge table.😊
Facilities: I must say, I am slightly disappointed in their facilities as I actually feel bored because there were almost nothing to do here :( I understand that the residence bintan is quieter as compared to the other resorts and probably people choose the resort to chill and stay in their rooms. But they still need to have sufficient activities for the younger ones I feel. Since their resort is more towards the 'natural environment' concept, a lot of activities are based on the weather, the natural causation of the sea water such that there can only be water activities during high tide which is early morning. By around 11am, all water activities are ceased due to low tide and then there is nothing to do already, apart from swimming which how long can we swim in a day right?☹️ Yes we can travel out for activities but as we are already at the most inner part of the land, travelling out can take up to one hour which is quite burdensome too.
So yup, these are some of my experience here. Nevertheless, I will still recommend the residence bintan for couples and families who just want a quiet and tranquil resort for a short vacation. (P.S. this resort is really quiet as there are not much music anywhere, not even the lobby HAHA).🙊