Name: Atwell Suites Denver Airport – Tower Road
Address: Denver, United States
Rating: 9

China

Shanghai

United States

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I went on a last-minute business trip to Shanghai. Since I was traveling back and forth from Hongqiao and working in Jing'an District, I was looking for a suitable hotel nearby. I stumbled upon a new InterContinental Zhuge location, so I decided to give it a try.

The overall experience was good. Since it's a new hotel, the ambiance and cleanliness were excellent. I was a little concerned about the smell, but after checking previous reviews, no one mentioned it. After checking in, I noticed the air purifier was set to high settings, and it worked.

Amenities: The hotel has everything you need for a fitness center and laundry facilities. Besides the swimming pool, which is rare for this location, it's generally adequate for daily stays.

Area: The surrounding area is generally convenient, within walking distance of the subway station, and taxis are available right at the hotel entrance.

Service: I have to specifically commend the front desk staff, Little Prince (hahaha, this nickname is amazing), and Yuna (I'm not sure if the name is correct, please bear with me). From the meticulous check-in process to the thoughtful gift after check-out, I felt completely at home. It's definitely a plus point that would make me want to stay again. 👍👍
Having mentioned the positives, here are the negatives:
The basic housekeeping service was indeed a bit sloppy. After checking in, I tried to wash up that night, but I didn't find a toothbrush or toothpaste in the room. They probably forgot to provide them during housekeeping, so I had to order room service at 1 a.m. Also, the sensor ceiling light in the bathroom was too bright, and the sensor night lights in the hallway and room were too sensitive, which really disrupted my sleep. If I woke up in the middle of the night, I'd be instantly awake. I'd definitely recommend changing these. I've always been into Santonban (see picture) at the coffee shop in the lobby because cold brew is so convenient and easy to use for long-term business travelers. So, I heard the shop downstairs specializes in Santonban coffee, so I figured it wouldn't be a disaster. But... I was completely surprised by the poor quality. I could tolerate the limited selection, but the problem is, they only offer two options: a latte and an Americano. How can they both be so awful?!

It was such a disappointing experience early in the morning. From order to delivery, I had a feeling it was going to be a disaster in less than two minutes. The Americano was perfectly bland, and the latte's milk and coffee separated, and the milk wasn't good. Honestly, your product isn't even as good as the breakfast options at Yaduo. Even my own cold brew is better, not to mention the Banyan Tree brand. Should you put in some effort? Or, let's just say if it's not good enough, just don't do it. As a selling point, it's a complete failure.

This is my overall stay experience. I can't claim to be comprehensive, but it's definitely objective and is for future reference.

The staff are all kind and go beyond the normal . I felt like family. Breakfast was simple though croissants were great , and pineapples were very delicious. There are board games on the top floor. It would be great if they had more laundry machines and some bicycles. The cerviche at the restaurant was innovative

Nice location. New property is clean and stylish. Aesthetically pleasing. Very clean. Comfortable. Love the toiletries. This is where it ends. Check-in was pleasant enough, but not a warm welcome. It seemed as though you are an inconvenience. Also, poor communication as the lady was looking something up in the computer, but did not let me know, so you're just standing there waiting for an answer. An Atwell card in the room read ”if you need anything, let us know”. Well, I was in need of a shower cap but they didn't have any. There is only 1 dining room chair, I asked for more, but the receptionist said ”I can't get ahold of anyone so I think that's all we have”. Last item request was for a bowl as we brought our own breakfast due to dietary needs and of course, ”we don't have those but you can come down for breakfast”. Advice: You can ask for items, but that's where it ends. Most hotels have basic amenities for travelers, but not this place. I doubt we'll be returning to this place as there are many other hotels in the area that are more prepared for travelers.

Atwell Suites

Columbus

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