Best Western Plus Europe Hotel Reviews

Very warm welcome, spacious and clean room.

The decoration and layout of the hotel are superb. Dark colors which give a modern and classy a**osphere. The room itself is really very large and pleasant. In terms of equipment, an espresso machine and a kettle are available in the room with 2 coffee and tea pods. Access to a gym is possible until 9:30 p.m. The only downside: access to the swimming pool for a fee, 25 e per person and for a limited time... Too bad. This spoils the picture a bit...

The welcome is perfect, friendly and professional staff. The breakfast is very complete and plentiful. The neighborhood and the establishment are quiet with free private parking. Pleasant room with absolutely perfect bedding! (But just 1 small bottle of “Cristaline” water at an average cost of €0.18 in supermarkets for 2?) In the end, Enjoy your stay…

very nice hotel

Nice hotel with all facilities (gym included) and good quality of food and room/room service. The only shortcoming is that the waiters could not speak English (this is a pity all over France actually!).

My room was 12 sqm, this including shower, toilets, bathroom. The bad was covering the rest of the room surface. From the shower you were stepping directly on the carpet, so this one was humid and smelling very bad. I am asking myself if it is even legal to sell this size of room for more than 100 eur/night! The TV set was not working properly. You need to pay extra for access to sauna and pool! On the positive side, free parking, cleaning, soundproofing. But too little for too much money!

Room was conform all requirements But sadly, check in - breakfast/dinner area very chaotic Because of a football team that was staying there at the same time, other guests were offered VERY reduced choice of meals. The menu that was suggested on their digital information board in the room was also not available for that reason.

Cliente Best Western depuis des années, je n'ai jamais eu le moindre problème jusqu'à cet hôtel.... J'arrive, jeune fille très agréable et sympa à l'accueil, bel hôtel, déco sublime, tout va bien. Ça se complique dans la chambre....literie visiblement neuve mais un lit tellement moelleux que hyper douloureux, n'importe quel ostéopathe serait heureux de travailler à côté, souffrant d'une lombalgie, ce matelas était impossible, de plus on m'a collé en chambre PMR alors que je n'avais rien demandé, pratique pour faire pipi et se doucher en même temps 🤦🏻‍♀️......bref loin du séjour en amoureux. Je descends immédiatement à l'accueil, j'explique le problème de la literie et là, stupéfaction, on appelle la directrice et dz là, s'en suit un vrai sketch avec une responsable de mauvaise foi et terriblement mal aimable, d'ailleurs une lettre recommandée avec AR sera envoyée dans les jours à venir devant tant de manque d'éducation et de professionnalisme, résultat de tout ça, 700km dans les jambes et trouver un nouvel hôtel en catastrophe et 0 aide de celui-ci, aucune empathie, sympathie etc etc.... C'est la 1ère fois de ma vie que je rencontre une telle situation et que je suis autant furieuse après un hôtel. Oui la qualité d'une literie est à l'appréciation de chacun mais ce qui s'est passé avec la directrice de l'hôtel est inadmissible et ça, ça ne passe pas. Résultat, nous sommes restés 35mn et nous avons trouvé un autre hôtel pour nous dépanner en urgence. 0 pointé

We were very well welcomed for check-in by Charline, who took the time to accompany us to our room. Let me tell you that I have not experienced that a lot in the past and I have been to many hotels in Europe (private and pro). So I was thinking "was a nice start !" The hotel is indeed a good one : excellent matresses (good sleep is so important when you are away from home !), staff is absolutely polite and friendly, restaurant seemed really good (but I can not confirm since we were always eating outside), building is not so noisy despite the location (I was quite worried because of the motorway nearby). The downside was the lack of follow-up : something was broken in the room and I flagged it straight away, we stayed one week and nothing happened, nothing at all... one week ! I flagged it again during check-out, but at that point it had become useless to me now... too bad... it's not normal. No hair-dryer in a 4-star room, really ? Italian shower might be designed to look modern and fancy, but the glass wall is too small --＞ what a mess, all the water flooding outside, you end up clean yourself during vacation. No soap holder, it just swims there... No coat rack at room entrance/wall :-( Only 8 clothes hangers for 2 people, that's not enough, sorry. Depending on the occupancy in the hotel, their private/safe parking is quickly overfull, and your car ends up staying outside. We asked if the the parking spots next to the hotel were OK (foreign plate, you just never know), YES was the answer. The next morning our 2 rear-view mirrors were pushed back but fortunetaly not broken, Well well good to know..... To put it in a nutshell, the hotel is really good but I believe that there is room for improvement in order to be rated as a real 4-star.

The service from the staff was exceptional. The breakfast was more than adequate and the one dinner we has was very good indeed.

Terrible stay. They don’t have wi-fi in all the rooms. They said because of a thunderstorm but the lobby had access so not sure what happened. When I complained, the receptionist said tough luck it is not our fault. No apologies and certainly no willingness to compensate us in any way. For example, our rate didn’t include breakfast would it be too much to offer it? The room was small, the staff clearly needs more training…

The hotel was really nice and friendly staff. The hotel was in a good location and on site parking. Would stay again and highly recommend.

Very friendly staff , all speak good english and willing to help in all matters ! Good breakfast and restaurant service. Wifi works well.Very comfy beds and quiet rooms.Shopping centre nearby. Approx. 10-15 mins by car to the Port or into town.

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