neveragain3004
November 7, 2023
Stayed here Friday 3rd November 2023 with other members of my family, we were having a night away for the wife's birthday as we have friends who live locally, my sister and her husband arrived before us and my sister had asked for some flowers she had bought my wife to be placed in our room for when we arrived and checked in, this was discussed at check in and the amazing young gentlemen who checked us in wished my wife a happy birthday and also gave her a complementary breakfast, this in itself was a lovely gesture, upon arrival at our room the hotel staff had also placed a box of chocolates and a bottle of champagne in our room with a card saying how they all wished my wife had a great birthday and that they were so happy to have us staying, now this wasn't an expensive gesture but the thought behind it really made my wife's day and she was so pleased, great work by all involved you started what turned out to be a great weekend, my wife has since been telling everyone about the gesture. Thank you premier inn this was fantastic customer service and it really meant a lot, we will not only be staying with you again but we will also be recommending others do too, thanks again :-)