Mercure Budapest City Center

Mercure Budapest City Center Reviews

Mercure Budapest City Center

Vaci Utca 20 Ntak: Sz19000376, Budapest, HungaryView Hotel Details
Mercure Budapest City Center
Mercure Budapest City CenterMercure Budapest City CenterMercure Budapest City Center
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Mercure Budapest City Center Guest Reviews

4.4/5
Very Good
57 review
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.6
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All Reviews(57)
Positive reviews(54)
Reviews with photos/video(7)
Awesome stay(11)
Great location(8)
Great service(6)
Clean and tidy(5)
Convenient for shopping(5)
Negative reviews(3)
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 30, 2024
The location is perfect, right and one of the shopping streets where you can walk to a lot of the attractions. The hotel has 2 exits where one is open 24/7 where the reception is and where you can be dropped off by taxi. The other is on the shopping street, closing at 22.00 because it is also where the hotel restaurant Winestone is located. The restaurant has a good variety of food and very friendly and diligent staff which goes for the whole hotel. The breakfast is not served in the restaurant, but on the 2. floor. It has eggs, bacon, bread, cheese, ham, cereal, yoghurt, small pancakes, fruit, a little bit of vegetables. Could have liked the hot food to be hot, it was seldom the case. The room was nice with safety deposit box, coffee/tea, 1 bottle of water each day, mini bar and shampoo + shower gel and hair dryer. The room was cleaned spotless every day! The room becomes a bit hot and it helps to open the window. Right now there is construction going on, so you don't want the window open while they work. In the ground floor there is a fitness room with a good variety of equipment. The front desk staff is very helpful. We used the cleaning service for having some shirts ironed. That worked very well.
JKSL
Superior Twin Room
Stayed in Jul 2023
Friends
30 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Great location room is comfortable good breakfast hotel staff are courteous highly recommended
seoulmi
Superior Double Room
Stayed in Dec 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jan 3, 2024
No frills hotel with the perfect location approximately a minute walk to Fashion Street and a couple minutes walk from the Christmas market. Easily accessible to the train and bus stations.
Sean
Superior Double Room
Stayed in Nov 2023
Couples
7 review
4.0/5
Very Good
Posted on Nov 18, 2023
Good location. The room was very spacious. The staff was very kind to guide us.
Guest User
Superior Double Room
Stayed in Sep 2023
Business travellers
3 review
1.5/5
Posted on Sep 16, 2023
Very bad hotel that I will never go back to, Very bad hotel that I will never go back to
Siamak
Superior Double Room
Stayed in Apr 2023
Solo travellers
4 review
4.7/5
Amazing
Posted on Apr 15, 2023
It is a very nice and clean hotel with an excellent location in downtown Budapest. The front desk staff were kind, fast and helpful. I can say that everything in this hotel was excellent except the breakfast that could be a lot a lot better. 1- Not a lot of choices to eat in fact ... honestly not a lot choices that such hotel normally has. 2- The warmest things to eat or drink was the tee and coffee but nothing else. 3- Lack of the servers. Few available severs were smily and really active running around to collect and clean the tables after someone left, but during having breakfast no-one came to collect used dishes from the table at all. (Non of the tables not only mine)
PaRy
Superior Double Bed and Single Bed Room
Stayed in Aug 2023
Couples
4 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Good location, lovely staff
Sultan Al Qemzi
Superior Double Room
Stayed in Oct 2023
Business travellers
90 review
4.0/5
Very Good
Posted on Oct 7, 2023
Good location
Guest User
Superior Twin Room
Stayed in Sep 2022
Business travellers
1 review
4.5/5
Great
Posted on Oct 1, 2022
My to go hotel
Guest User
Superior Double Room
Stayed in May 2022
Family
8 review
4.2/5
Very Good
Posted on May 22, 2022
The stays was finr
Guest User
Superior Double Room
Stayed in Jan 2024
Solo travellers
10 review
1.0/5
Posted on Jan 4, 2024
I have one thing to say. The location of the hotel is okay. It is more suitable for girls to travel alone. The cruise ferry is relatively close. But I was really dissatisfied with the rest. First of all, they saw that I was alone and arranged a room with a mini-sized window for me. Secondly, the breakfast is really not delicious. It is the worst restaurant I have visited in more than a dozen cities in Europe. Coffee with milk has a very watery and strange taste. Finally, at 10 o'clock in the morning on the last day of check-out, I had a do-not-disturb sign outside my door, but a female staff member kept knocking on the door in a hurry. I thought there was something urgent. After opening the door, she told me that she was here to check the minibar. Have you drank? ? Then after checking in, he asked me when I would check out. There were still two hours before check-out time. Excuse me? ? ?
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for choosing our hotel during your recent stay in Budapest.However, I am sorry to learn that some aspects of your experience with our services fell short of your expectations. Please rest assured that we take your feedback seriously, and we will take steps to address the issues raised. The respect of our guests' privacy is of utmost importance, and we will review our procedures to prevent similar incidents in the future.Additionally, your comments on our breakfast selection are also greatly appreciated. We are committed to improving the variety and quality of our offerings to enhance our guests' overall experience.Should your travels bring you back to this area, we sincerely hope you would consider giving us another chance to welcome you back for a more enjoyable experience.Best regards,Róbert KovácsGeneral Manager
Ka Lun
Superior Double Room
Stayed in May 2024
Family
9 review
4.2/5
Very Good
Posted on May 17, 2024
The hotel is conveniently located, close to many tourist attractions, and very close to the subway station. There are a lot of restaurants near the hotel. The only drawback is that the hotel's breakfast buffet has less food choices.
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GEORGIOS
Superior Double Room
Stayed in Apr 2024
Family
8 review
4.5/5
Great
Posted on Apr 9, 2024
The hotel is in a terrible location. Right in the center. He has a great staff and always ready to help where needed. Breakfast quite good with variety. However, it is a relatively old renovated building, with average facilities, but clean and without bad smells. On the plus side, they allowed us to enter the room 3 hours earlier because they had it ready.
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Guest User
Privilege Double Room
Stayed in Sep 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 1, 2023
The staff are really friendly. I stayed in hotels here and there in Hungary for a business trip, and this one is the most like the picture. It has convenient facilities and downtown areas nearby. It's good value for money. I don't recommend hotels near the river.
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Polariscs12
Superior Double Room
Stayed in Sep 2023
Couples
6 review
4.0/5
Very Good
Posted on Sep 26, 2023
I liked the hotel, its location is magnificent. The only thing that bothered me was that they were undergoing construction and in the morning you could hear quite a bit of noise from the street.
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