Alua Suites Las Rocas

Our first return to the hotel since Covid. The location has always been 4 star and first impressions, the public areas décor was greatly improved. We had booked a sea view studio. The room (A109) is on the ground floor. Upon opening the door we were greeted with an overwhelming damp stale water smell and ants. We were given another room for one night only. This room was on the third floor and completely different – no damp smell or ants! We were told the hotel was full and that the ants had been dealt with. They had not. Also, the damp smell and dampness persisted and we aired the room as much as we could but had to close all windows and doors each time we went out. On day 3 we returned to the room to find the cleaner had left the bathroom window open for ventilation. I was not impressed because of the security issue. I filled in my satisfaction survey that I had been sent detailing our experience of the damp and ants. The next day when we returned to the room it smelt of chemicals and appeared to have been cleaned to a higher standard. Sadly, the ants still appeared and the room was still damp. I feel that the damp situation could be greatly improved with better ventilation. Even bars across the window allowing you to leave it open safely would help. On the plus side, it was lovely to see that some of the wonderful staff (Manolo, Marga and Edita) are still at the hotel providing great service. Also, thank you to Nicolas and Mannon on Reception who were both very helpful.

I came here with my mum for 5 days and we absolutely loved our time! Here's a little summary... Room/hotel - The whole hotel was absolutely immaculate, including our room which was more like a small apartment and we were really impressed. The only thing I would say is that you only get one medium bottle of water for your stay which gets used very quickly and you have to buy more. All 3 pools are absolutely fantastic, especially the pool across the road which is much quieter. However, the security of the hotel also wasn't great and anyone could just walk in without the staff knowing. Food and drink - The food was great and we particularly enjoyed breakfast, the snack bar was lovely aswell. The cocktails were very average and a lot of the flavours on the drinks machines didn't work throughout the hotel - we found the pool bars were also shut a couple of times aswell in the afternoon. Location - You can walk to some local coves and shops, and the marina is about a 15 minute walk away. However, if you want to get into Cal a'Dor, you're better off getting the tram which comes every hour, however it isn't particularly reliable. It is a really quiet and picturesque location. Entertainment - The entertainment team were fantastic, however the actual entertainment itself was disappointing. The kids 'disco' didn't start until about 9pm and it was the same thing every night, meaning that actual entertainment didn't start until 10pm. The bingo was played on our phones and it didn't work properly for most people so it was really disappointing. Side note... I will say that the lady dressed as batgirl for the kids entertainment is an absolute credit to your team, she was making sure all the kids and adults with special needs were included in the dancing and she is an absolute gem.

I booked this hotel for a family holiday with my husband, baby of 9 months and my parents. I had read on trip advisor that there were no lifts and requested a ground floor room. We arrived to the hotel before check in time and the reception staff kindly sorted our room out early. We were on the ground floor block A with magnificent views looking over the sea and the pool. The room was clean and spacious with a huge terrace. It was my mum's birthday whilst we were away and the friendly receptionist ordered a cake for us to be delivered the next day. Food choice was good, a wide range for all, I was easily able to feed my baby with the choices we had. Location of the hotel is lovely, local beach, shops and little train that stops outside the hotel. The hotel was lovely in itself, it was nice and quiet and great hotel choice for taking our baby abroad for the first time. I would not hesitate in coming here again.

Postives ..Overall clean hotel, food OK plenty choice,night entertainment OK, Best from entertainment team by far was Max,Jorge great engery fun to watch and interacted well with all guests front desk staff excellent,3 pools great,distance from beach 10min walk same to shops. Bar staff at night great Negative points ,all resort centred towards very very Rude french,some of entertainment staff only spoke in French which excluded other ,no real buzz around pool hotel is best for older French speaking people

A great 4 star hotel ! Pros- Stunning location- really can’t beat the views Great choice of food and drinks with plenty of options to eat out close by if you want to Well maintained grounds and Spanish style apartments Great daily house keeping Cons- Some areas of pool and park could do with deep clean Once hotel was at full capacity, kitchen struggled to meet breakfast demands with key essentials running out- butter, break, OJ and big queues for restaurant at peak times Kids club/ mini disco hit or miss (although outside acts were good especially Motown) Cala Egos and Cala D’Or are stunning. I would return.

Well what can I say, just come back from staying at this wonderful hotel. I struggled to see where people got bad reviews from?!?! From the moment we arrived we was welcomed, given a free upgrade to room with sea view (Room was A316). We got a bottle of cava complimentary as it was my partners birthday. The room its self was clean and had everything you needed for your stay. The complex was extremely clean and always enough loungers around family pool and adult only pool so no need to panic. Pool bar was well stocked with all drinks you could possibly think of and Cocktail of the day is definitely one to try!. Entertainment was varied but I don't recall one particular one I thought wasn't worth a watch. Now, food.......OMG if you can't find something to eat from the choices given then its you that has something wrong, they give so much choice and it's all delicious depending on your pallet and taste. All in all we loved our first visit and will be back. Xx

It was a very fun trip, the people were very nice and made it a unforgettble experience. The lunches were later in the day and the dinners came a lilttle to early but otherwise everything was clean and very nice