Nice and attractive hotel. Quite clean. Comfortable room and beds. However, the staff don't seem to have an inkling of the meanings of "service industry" and "hospitality."
Example 1: I asked for a second room key card for my son. "We allow only one card per room," the stoney-faced bureaucrat at reception said. "If your son needs to get into the room (which he did since we was a paying guest there), he will have to get a security guard to accompany him to open the door."
Example 2: "Could I get a late check-out?" Answer from the expressionles automaton behind the desk; "We don't offer a late check-out." End of discussion.
Nice hotel. Not nice people.