Denise
February 24, 2024
Rocio our butler was five star!!! She was so attentive and helpful. No matter what we asked, she had a solution to offer, even if it was for her to go to the supermarket herself! She went out of her way to make my daughter and son feel special as we were celebrating both of their birthdys! The staff really made our stay wonderful. Erika at the pool was funny, personable and full of drink suggestions! The hotel is very pretty and clean. The food left a lot to be desired. The breakfast buffet was not replenished often enough and when it was, they brought out very little. The one time we attended the buffet for dinner we were very disappointed. There were very few options.There were definitely not enough chairs by the pool or on the beach. Had to get up at 5am to place towels and we weren't even the first ones. Overall, a nice stay that was saved by the staff. Last thing... do NOT book shuttle central for your transfer to and from the airport. They kept us waiting a long time when we landed, an hour past our agreed meeting time! They also never monitored our departure flight. As a result, they were unable to get us to the airport on time so we had to hire a taxi to take us to the airport after already paying for their service. They were the biggest disappointment of the trip.